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4.7 out of 5

"No complaints at all. Great location in downtown. Easy walk around the city. Close to transit hub. Path system underground is awesome. Hotel is clean, ... " More

By a verified traveler on Tue 14 Jan 2020

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Hotel Description

3.5-star eco-friendly hotel near Hockey Hall of Fame

Downtown Toronto stay

Within a 10-minute walk of this Downtown Toronto hotel, you'll find Hockey Hall of Fame and Scotiabank Arena. Toronto Eaton Centre and Ripley's Aquarium of Canada are also within 2 miles (3 km).

Business services

This hotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. You'll appreciate the gym, bar/lounge, and coffee shop.

Free WiFi, cable TV

The 262 guestrooms have TVs with cable channels and offer free WiFi and premium bedding. Coffee/tea makers, hair dryers, and safes are also available. Weekly housekeeping is available.

Superior Room, 1 King Bed (Newly Renovated)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite (Executive)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed (Newly Renovated)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds (Newly Renovated)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed (Newly Renovated)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room (Newly Renovated)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Novotel Toronto Centre ratings based on 9 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Novotel Toronto Centre

Everyone (6) Couples (2)
4 out of 5

Posted by on Jan 24, 2020

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Comment from Hotel Management

Jan 25, 2020 by Front Office Team

Thank you for your great rating

5 out of 5
No complaints at all. Great location in downtown. Easy walk around the city. Close to transit hub. Path system underground is awesome. Hotel is clean, all amenities working, nice room, parking is onsite for a fee, staff were terrific. Everything you would expect from a large downtown property for the rate we paid. Nice.

Posted by on Jan 14, 2020

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Comment from Hotel Management

Jan 17, 2020 by Marina

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback, we are delighted the location was convenient for city exploration. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina - Dir. of Rooms

5 out of 5
The best part was the bartender/tour guide Mirek!! He offered great tips for our visit and was a wonderful spirit of joy! The property is newly renovated and rooms are large! GREAT location!!!

Posted by on Dec 3, 2019

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Comment from Hotel Management

Dec 3, 2019 by Front Office Team

Thank you for your great review! We hope to see you again soon!

5 out of 5

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 11, 2019 by Paul

Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paul R - Manager Operations

5 out of 5

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 22, 2019 by Paul

Thank you for the excellent rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paul R - Manager Operations

4 out of 5
we have stayed at the novotel many times before. always like the hotel and the area. the staff is very nice.

Posted by on Aug 3, 2019

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Comment from Hotel Management

Aug 4, 2019 by Paul

Thank you for taking the time to share your feedback. We hope to see you again soon ! Sincerely, Paul R - Manager Operations

5 out of 5

Posted by on Apr 22, 2019

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Comment from Hotel Management

Apr 25, 2019 by Paul

Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paul R - Manager Operations

4 out of 5
Great location, friendly staff and rooms were clean and spacious

Posted by on Mar 18, 2019

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Comment from Hotel Management

Mar 24, 2019 by Paul

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paul R - Manager Operations

5 out of 5

Posted by on Mar 17, 2019

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About the Novotel Toronto Centre

Location 45 The Esplanade, Toronto, ON M5E1W2

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of Novotel Toronto Centre, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 2486 square feet (231 square meters). A terrace, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Novotel Toronto Centre. For a fee, parking is available. This 3.5-star Toronto hotel is smoke free.

  • 262 guestrooms or units
  • 9 levels
  • 2486 sq ft of conference space
  • 231 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Union Station (0.7 km / 0.5 mi)
  • Metro station: King St East at Yonge St East Side Stop (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Toronto Centre offers 262 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • Separate bedroom
  • Television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Cafe Nicole - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are not conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 23.0 per person (approximately)
  • Self parking fee: CAD 33.00 per night (in/out privileges)
  • Late check-out fee: CAD 80.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Hotel Toronto Centre
  • Novotel Toronto Centre
  • Toronto Centre Novotel
  • Accor Toronto Centre
  • Novotel Toronto Centre Hotel Toronto
  • Toronto Novotel
  • Novotel Toronto Centre Hotel
  • Novotel Toronto Centre Hotel
  • Novotel Toronto Centre Toronto
  • Novotel Toronto Centre Hotel Toronto

You should know

  • Children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.