Book Hotels in Sutton

It was very clean and comfortable. It was obvious that they take their guests health seriously. Breakfast was lovely and very tasty served by a lovely young lady by the name of Edyt.

The room was spacious and the staff were very helpful - much appreciated by this tired traveler!

If I had one complaint it was breakfast just needs to be hotter for room service and please make sure the server provides all condiments so not to have to go back and forth, hoping this was an isolated event.

Good transit through location. Good breakfast buffet. I’m annoyed that this requires me to enter 50 characters when I don’t really have that much to say.

Location-location-location!!! Room was large. Just one thing....put a refrigerator (small) in the rooms also!

Knowing our plane would arrive at Heathrow at 8am after a long flight from New York, several weeks before arriving, I contacted the hotel directly to inquire about an early check in. I had been willing to pay an additional amount or even book an additional night, but was told to contact the hotel upon our arrival in London and that my request had been added to our file. What I didn't know then, was that I would become extremely ill during the flight - something that has never happened to me before and because of this, I didn't think to call them. Originally the early check in was so that we could rest, but needed it as I was still quite ill when we arrived at the hotel probably about 11am. The young lady at the reception desk told me to leave my phone number and she would text us as soon as a room was available - though I felt like she was just trying to get me to go away so she could help the next person in line. We waited until 1pm, all the while I had my head down or was going back and forth to the restroom on the floor above. When my husband approached reception again, a different employee was extremely kind and got us into a room immediately. When my husband came to the coffee lounge area to tell me this good news, I thought I would cry. What a crazy way to start the trip - sick as a dog on the plane and then the long wait for a room I had requested and offered to pay for nearly two months in advance. In the end, we really enjoyed our stay in the great location.