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"Breakfast was very expensive and had limited choices."

"Despite the hotel stating on its website that parking is available, there is no parking of any kind. Additionally, we arrived at the hotel at 2:45 PM. The lobby was full of expectant guests all waiting for the magic 3:00 check in time. The staff was insistent on waiting until 3:00 before anyone could check in. This resulted in a considerable queue that caused frustration from the guests and irritation from the staff. It was a most unpleasant experience. As for the facilities themselves, I’ve not seen such filthy carpeting since my dog relived himself in the sitting room. Horrendous stains throughout the hallways and into the rooms themselves. Our window looked directly out into the walkway of a neighboring home and we were privileged to have them look in on us through the evening and the following morning. The television hung at a precarious angel and appeared to be on the verge of jumping off the wall if not for its fear of touching the aforementioned carpeting. The screen would go black after a few minutes and remain with only sound thereafter. I cannot recommend this hotel for anyone unless you find some pleasure in rude, overbearing staff, carpeting that doubles for farm floors and inoperable tech that is bordering on a health hazard. Do yourself and everyone in the civilized world a favor and seek other, any other, accommodations. "

"Well - here's the good, the bad and the ugly. We first arrived jet lagged as all get out and were greeted nicely by the front staff. Check in was easy. We paid extra for a tower view hotel and upon entering our room, the view was magnificent. That was quickly shrouded but the stifling heat in the room! It was stagnant and so very warm. I searched around the room for a thermostat and located it but it wouldn't turn on. I called down to the front desk and was informed that they do NOT have air con - why have a thermostat? At this point we started to look around and saw various signs that the hotel needs some upgrades. On the bathroom, what was a towel heater rack no longer worked. The front of the bathtub had a painted wood panel over it and was chipping away leaving large areas of open wood with splinters. The tile was pitted and needed extra love. Lastly, the big one: we had do not disturb lit the entire time we were there as we prefer no service an no one in rooms while we are out sightseeing. On day two, we arrived back to our room and noticed the bed had been made and freshened up. However, the bathroom look like it had been left in a hurry. The trashing was in the middle of the of the room. The floor mat and used towels that were hanging in the bathroom were removed but no new ones were left. I complained to the front desk @ which promised to respond and I haven't heard back regarding why they entered without notice."

"Excellent property, location and service. Highly recommend"

"Absolutely wonderful stay in London made even better by the staff of The Strand Palace. From our very dapper doorman Anthony at arrival and early check in with Saloni to the kindness of Mohammed our porter at departure, the hotel did not disappoint. The rooms were clean and well stocked. The food and service at Haxell’s breakfast buffet and dinner were excellent. The hotel is convenient and central to London and made it easy to get around the city. I would highly recommend staying here and will definitely be back. "

"Lovely hotel, great location. Only negative, no tea making facilities in the room."