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Hotel Nikko San Francisco

4.5-star property
222 Mason St, San Francisco, CA 1-855-201-7819
4.5 out of 5
Excellent!
See all 20 travelocity Reviews

"Inside was quite clean and inviting. Significant transient challenges in the entire downtown area leaves the exterior and area in general dirty. The ... " More

By a verified traveler on Mon 15 Nov 2021

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Hotel Description

Family-friendly 4.5-star hotel near Exploratorium

Central San Francisco getaway

Within a 15-minute walk of this Union Square hotel, you'll find Warfield Theater and San Francisco Museum of Modern Art. SHN Curran Theatre and Westfield San Francisco Centre are also within half a mile (1 km).

Luxury amenities

A nightclub and a restaurant are featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll appreciate the indoor pool, bar/lounge, and rooftop terrace.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 532 guestrooms also offer free WiFi and flat-screen TVs with digital channels. Minibars, room service, and coffee/tea makers are also available. Limited housekeeping is available.

Petite Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$225* Per night/room Jun 19 - Jun 20

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Imperial Club Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Nikko San Francisco ratings based on 20 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Nikko San Francisco

Everyone (7) Couples (5) Family (8)
4 out of 5
Inside was quite clean and inviting. Significant transient challenges in the entire downtown area leaves the exterior and area in general dirty. The city is marking some efforts, but not enough.

Posted by on Nov 15, 2021

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Comment from Hotel Management

Nov 16, 2021 by Matthew S. - Assistant Director of Quality

Good day Brian, Thank you for your great rating and feedback of Hotel Nikko. We truly understand your observations of San Francisco and delighted to know that you felt safe, inviting, and secure within our walls. We do hope to welcome you back in the very near future. Thank you for staying with us.

4 out of 5
The staff was wonderful! So kind, available and helpful. Food and service at Anzu was top notch. Breakfast via room service was very fast but not very tasty. We chose this hotel for its indoor pool, but it was freezing and unusable.

Posted by on Aug 16, 2021

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Comment from Hotel Management

Aug 17, 2021 by Anna Marie Presutti- GM Hotel Nikko San Francisco

Good day, Thank you very much for your wonderful review and feedback of Hotel Nikkko. We do apologize that the flavor from your In-Room Dining experience was lacking. We will surely address this with our culinary team. In hopes of your return visit, we do hope you will taste our improvement. We have taken note of the pool temperature and will surely investigate this further. Thank you for bringing this to our attention and for staying with us.

5 out of 5
Overall, we enjoyed our stay at this hotel. Our room and the other facilities we used in the hotel (e.g., the Anzu restaurant, the pool) were excellent, and the staff were amazing. The one thing that we wish we had known before booking the hotel is the degree to which it is "dog friendly". A member of our family has a phobia of dogs and so we were surprised and worried to see quite a few in the hotel at first. We saw about 10 dogs in various parts of the hotel within an hour of checking in (including several loudly engaging with one another near the pool). However, after the first hour, we only saw a dog in the hotel two or three other times in our four-day stay. The hotel's dog-friendly policy turned out not to be an issue for us.

Posted by on Aug 10, 2021

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Comment from Hotel Management

Aug 12, 2021 by Anna Marie Presutti- GM Hotel Nikko San Francisco

Good day, Thank you for your wonderful feedback of your experience at Hotel Nikko. We are very delighted to see that you enjoyed your overall stay with us. We are also very relieved to see that the member of your family, who has a phobia of dogs, was not affected by the dog friendly atmosphere that we have. We truly appreciate you choosing us and do hope to welcoming you back in the very near future. May you always have safe and memorable travels!

5 out of 5
Great patience.

Posted by on Jun 13, 2021

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Comment from Hotel Management

Jun 14, 2021 by Anna Marie Presutti- GM Hotel Nikko San Francisco

Good day, Thank you for your wonderful feedback. We are pleased to see that you enjoyed your overall stay with us. Thank you for staying with us.

5 out of 5
Great location! Close to lots of shops and dining. We loved the indoor pool and thought the out door doggie play area was really amazing! If I had any “complaint” at all it would be that I wish there was more dining options at the hotel. There seems to be only one restaurant to go to or order food from. We got out of a movie around 8:30pm and came back to the hotel to realize the restaurant was already closed for dine-in and room service! Had to go in a hunt for somewhere that was still serving. Still, overall a great experience at hotel Nikko and would definitely stay again!

Posted by on Jun 5, 2021

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Comment from Hotel Management

Jun 7, 2021 by Anna Marie Presutti- GM Hotel Nikko San Francisco

Good day, Thank you for your rating and feedback of Hotel Nikko. We are pleased to see that you enjoyed your overall stay with us. We do understand your disappointment regarding the hours of operation regarding Anzu Restauraunt and our In-Room dining. We do look forward to having both outlets to be back to normal hours very soon. In the hopes of your return visit, please do not hesitate to contact us to check the status of our dining options. Thank you very much for your understanding. We appreciate your stay with us.

5 out of 5
Very attentive receptionist. Asked why we were traveling, and when she found out it was for a birthday, upgraded the room and noted the account. So every other service person said Happy Birthday. Amazing service!

Posted by on May 18, 2021

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Comment from Hotel Management

May 18, 2021 by Anna Marie Presutti- GM Hotel Nikko San Francisco

Good day, Thank you very much for allowing us to be part of such a special occasion in your life. We do hope to welcome you back in the very near future. On behalf of the entire staff of Hotel Nikko, once again, Happy Birthday to you! Thank you for staying with us.

5 out of 5
Beautiful elegant hotel close to shopping, parks and dinning.

Posted by on Apr 19, 2021

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Comment from Hotel Management

Apr 20, 2021 by Lesley Dill

Good Day, Thank you for your wonderful feedback and perfect rating of your experience at Hotel Nikko. We are so pleased that you enjoyed your overall stay with us. We look forward to welcoming you back in the very near future. Thank you for staying with us. Lesley Dill - Assistant Director of Quality Assurance

5 out of 5
The beds were soft and attentive staff for all our needs. Thank you.

Posted by on Jan 27, 2020

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5 out of 5
The Hotel Nikko SF is the best place in the city to stay. The staff is so civilized and kind, and the property is gorgeous. They have an amazing little dog named Buster, who they call “Canine Operating Officer.” Seeing Buster is the highlight of any trip. The gym, pool and spa are amazing and so is the restaurant. Highest Possible recommendation.

Posted by on Jan 10, 2020

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5 out of 5
Property has terrific location. Rooms are very comfortable and quiet. Service was impeccable! Food and bar excellent. Will not hesitate and actually look forward to another stay at Hotel Nikko!

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 7, 2020 by S Grant

Thank you for taking the time to submit a review of your stay with us, your feed back is extremely important. We are delighted to hear that you enjoyed your stay and are looking forward to a return trip. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip just as memorable. Thank you again and Happy New Year! Steven Grant Director of Quality Assurance

About the Hotel Nikko San Francisco

Location 222 Mason St, San Francisco, CA 94102

Property Features

Hotel Nikko San Francisco offers its guests an indoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 29000 square feet (2694 square meters) and includes conference space. A nightclub, a rooftop terrace, and multilingual staff are also featured at the luxury Hotel Nikko San Francisco. For a fee, parking is available. This 4.5-star San Francisco hotel is smoke free.

  • 532 guestrooms or units
  • 25 levels
  • 29000 sq ft of conference space
  • 2694 sq m of conference space
  • Built in 1987
  • Nightclub
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: San Francisco Station (2 km / 1.2 mi)
  • Metro station: Powell St & O'Farrell St Stop (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Nikko San Francisco offers 532 accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 47-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include slippers, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:30 AM.

Anzu Restaurant and Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Feinsteins - Onsite piano bar. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.00 per day.

Pet Policy

  • Pets: USD 65 per pet, per night, plus a deposit of USD 150.00 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit/debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Early check-in/ Late check-out is allowed for a fee and subject to room availability.

This property will place an authorization for USD 100 for any bookings where payment for the stay will be made on site instead of at the time of booking.

This property charges USD 6 per package for parcel delivery and storage for registered guests. The hotel cannot be held responsible for lost or damaged goods.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, and Barclaycard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per day
  • Resort fee: USD 45.42 per accommodation, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Fitness center access
  • Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 25 and USD 40 for adults, USD 15 and USD 25 for children (approximately)
  • Covered valet parking fee: USD 65 per night
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 50.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Nikko
  • Hotel Nikko San Francisco
  • Hotel San Francisco Nikko
  • Nikko Hotel
  • Nikko Hotel San Francisco
  • Nikko San Francisco
  • Nikko San Francisco Hotel
  • San Francisco Hotel Nikko
  • San Francisco Nikko
  • San Francisco Nikko Hotel
  • Nikko Francisco Francisco
  • Hotel Nikko San Francisco Hotel
  • Hotel Nikko San Francisco San Francisco
  • Hotel Nikko San Francisco Hotel San Francisco

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.