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4.5 out of 5

"I did not like the room . We were in a small corner room designed for handicap people. The room felt dark. There was a blower on the driveway below ou ... " More

By a verified traveler on Thu 17 Nov 2022

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Hotel Description

3.5-star hotel near Pier 39

Downtown San Francisco stay

Your stay at this Downtown San Francisco hotel places you within 3 miles (5 km) of Pier 39 and Oracle Park. Van Ness Avenue and The Regency Ballroom are also within half a mile (1 km).

Business services

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$138* Per night/room Feb 7 - Feb 8

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, View, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 double beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn Golden Gateway, an IHG Hotel ratings based on 38 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Golden Gateway, an IHG Hotel

Everyone (15) Couples (5) Family (13)
4 out of 5
I did not like the room . We were in a small corner room designed for handicap people. The room felt dark. There was a blower on the driveway below our window that was quite loud so we had a hard time falling asleep. We have stayed there before with no problem. Next time will ask for a room with a bay view.

Posted by on Nov 17, 2022

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Comment from Hotel Management

Nov 17, 2022 by Customer Service

We appreciate your feedback, Mary.We're disappointed your stay with us was less than ideal. We care about the comfort of our guests so it's unfortunate your room size didn't meet your expectations. We provide a selection of room sizes and our team would be happy to help you select a room which better suits your needs next time.We do hope to host you again soon for a more positive experience.

2 out of 5
The location is perfect for me, the bed was great, BUT the shades in our room would not go up, we had to peek underneath to see outside, the carpet was stained and had cig. burns, the coffee maker didn't work

Posted by on Oct 9, 2022

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Comment from Hotel Management

Oct 10, 2022 by Customer Service

We appreciate the honest feedback, Glenda.While you took advantage of our prime location and comfortable bedding, it's unfortunate your stay with us was anything less than perfect. We regret you weren't entirely satisfied with our furnishings and the upkeep of our accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our management team so we may improve for the future.We do hope you give us another opportunity to share a more positive experience with you soon.

5 out of 5
Easy/quick check in. Nice staff. Room was clean and quiet. Bedding and bed comfy. Good view of the city. Nice pool/patio area. Restaurant/bar located near lobby was convenient.

Posted by on Sep 10, 2022

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Comment from Hotel Management

Sep 11, 2022 by Customer Service

Thanks for the wonderful review, Julie!We're thrilled you had such a fantastic stay at Holiday Inn San Francisco Golden Gateway! It's excellent your room was refreshed properly and that you appreciated our easy check-in-out process, kind staff, and beautiful views. We are happy to hear that you took advantage of our awesome pool area and the R-O-H Bar and Restaurant. We strive for excellence and your praise lets us know we're doing our job!We look forward to seeing you again soon for another great experience. Thank you again for sharing your feedback!

5 out of 5
Customer service was excellent. Staff is attentive. Room was very good and clean. Security keys are implemented per room and on elevators. Great dining and city location! Thank you for a great week!

Posted by on Sep 7, 2022

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Comment from Hotel Management

Sep 7, 2022 by Tye C

Thank you for taking a moment to share your experience at Holiday Inn Golden Gate SF. We are so pleased tohear you found Holiday Inn Golden Gateway to your liking. We look forward to welcoming you back again soonCheers

3 out of 5
Overall clean and decent place to stay

Posted by on Aug 21, 2022

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Comment from Hotel Management

Aug 23, 2022 by Customer Service

Thank you for the review, Luke.It's lovely you had a pleasant experience at Holiday Inn San Francisco Golden Gateway! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!We look forward to hosting you again soon.

5 out of 5

Posted by on May 1, 2022

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5 out of 5
My 4th-visit here. Good location with easy access for ride sharing. Staff is always great. Nice view of the financial district.

Posted by on Mar 25, 2022

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Comment from Hotel Management

Mar 26, 2022 by Customer Service

Thank you for the great review, Richard! We're thrilled to hear that you had a great stay at Holiday Inn San Francisco Golden Gateway! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you. Please come see us again soon!

5 out of 5
Very convenient for transportation. Cable car stop is next to the hotel.

Posted by on Feb 6, 2022

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Comment from Hotel Management

Feb 8, 2022 by Customer Service

Thank you for this lovely review, Gary! We're thrilled to know you had such a wonderful experience at Holiday Inn San Francisco Golden Gateway. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. We look forward to hosting you again so we can share yet another fabulous experience with you!

5 out of 5
Staff was courteous. Room was clean and with good view. Food was not so great, but lots of vending machines and ready-made food.

Posted by , from SPRINGFIELD on Feb 1, 2022

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Comment from Hotel Management

Feb 2, 2022 by Customer Service

Thank you for the perfect rating, Mark! We are very pleased to hear that you had a wonderful stay at Holiday Inn San Francisco Golden Gateway. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon! Thanks again for the feedback!

5 out of 5

Posted by on Jan 17, 2022

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About the Holiday Inn Golden Gateway, an IHG Hotel

Location 1500 Van Ness Ave, San Francisco, CA 94109

Property Features

Holiday Inn Golden Gateway, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 18000 square feet (1672 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Holiday Inn Golden Gateway, an IHG Hotel. For a fee, parking is available. This 3.5-star San Francisco hotel is smoke free.

  • 1 building
  • 496 guestrooms or units
  • 26 levels
  • 18000 sq ft of conference space
  • 1672 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: San Francisco Station (3.4 km / 2.1 mi)
  • Metro station: California St & Van Ness Ave Stop (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Golden Gateway, an IHG Hotel offers 496 accommodations with safes and complimentary newspapers. A pillow menu is available. LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global), SafeStay (AHLA - USA), and WELL Health-Safety Rating (IWBI).

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 45.63 per day
  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gateway Holiday Inn
  • Golden Gateway
  • Golden Gateway Holiday Inn
  • Golden Holiday Inn
  • Holiday Inn Gateway
  • Holiday Inn Golden
  • Holiday Inn Golden Gateway
  • Holiday Inn Golden Gateway Hotel
  • Holiday Inn Golden Gateway Hotel San Francisco
  • Holiday Inn Golden Gateway San Francisco
  • Holiday Inn San Francisco Golden Gateway Hotel San Francisco
  • San Francisco Holiday Inn

You should know

  • Pool access available from 9:00 AM to 7:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 2 hours per day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.