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4.4 out of 5

"My Room was so comfortable...beds very comfortable, view was amazing.. very clean! " More

By a verified traveler on Thu 12 Aug 2021

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Hotel Description

3.5-star hotel near Lombard Street

Heart of San Francisco

Within a 15-minute walk of this Downtown San Francisco hotel, you'll find The Regency Ballroom and San Francisco City Hall. Van Ness Avenue and SF Masonic Auditorium are also within half a mile (1 km).

Business services

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 496 guestrooms also offer free WiFi and LCD TVs with cable channels. Pillow menus, free newspapers, and free local calls are also available. Housekeeping is available on request.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$128* Per night/room Dec 12 - Dec 13

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 2 Twin Beds, Accessible, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Golden Gateway, an IHG Hotel ratings based on 37 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Golden Gateway, an IHG Hotel

Everyone (18) Couples (5) Family (11)
4 out of 5

Posted by on Aug 28, 2021

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5 out of 5
My Room was so comfortable...beds very comfortable, view was amazing.. very clean!

Posted by on Aug 12, 2021

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Comment from Hotel Management

Aug 13, 2021 by Customer Service

Thanks for the wonderful review! We're thrilled you had such a fantastic stay at Holiday Inn San Francisco Golden Gateway! It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities. That's what we like to see! We strive for excellence and your praise lets us know we're doing our job! We look forward to seeing you again soon for another fantastic experience! Have a beautiful day!

2 out of 5
The reality is when you arrive at the hotel if it is clean but in a holiday inn. I do not think I will stay again. the food excellent the employees very friendly how dirty the air conditioning was and spider webs that spread on the walls

Posted by on Aug 10, 2021

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Comment from Hotel Management

Aug 11, 2021 by Customer Service

We appreciate the feedback. We're happy you had a pleasant stay with us and enjoyed our food selections and welcoming staff. However, we're disappointed that your stay with us was less than ideal. We regret that our accommodations' cleanliness didn't meet your expectations. We'll address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience.

5 out of 5
All seemed clean, however the room could use an upgrade

Posted by on Aug 7, 2021

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Comment from Hotel Management

Aug 8, 2021 by Customer Service

Thank you for the excellent review! It's lovely you had such a pleasant experience at Holiday Inn San Francisco Golden Gateway! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

5 out of 5
I loved that we were able to get a bay view room 😍.

Posted by on Jul 30, 2021

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4 out of 5

Posted by on Jul 25, 2021

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4 out of 5
It is convenient

Posted by on Jul 8, 2021

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Comment from Hotel Management

Jul 9, 2021 by Customer Service

Thank you for the 4-star rating! It's great your time at Holiday Inn San Francisco Golden Gateway was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience. Have a fantastic day!

1 out of 5
room load from elevator and air conditioner Staff said since I bought with Expedia they wouldnt change my room. Finally after no sleep at 1230 am they finally changed my room. Also the web site show the grand rooms that I bought on floors 22 and above they put me on fl 17 and I asked why. They said there Grand rooms start on gloor 15. with a nice view of the Gas station next door. That was an issue just the NOISE

Posted by on Jul 1, 2021

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Comment from Hotel Management

Jul 3, 2021 by Customer Service

Thank you for sharing your feedback. We're very disappointed to hear you're dissatisfied with your stay. Providing our guests with a great experience is very important to us. We truly value your feedback and we'll address it with the appropriate members of our team so we may improve for the future. We hope you'll give us another opportunity to provide you with the quality experience​ we pride ourselves in providing. Thank you again for taking the time to share your feedback.

5 out of 5

Posted by on Jun 17, 2021

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Comment from Hotel Management

Jun 29, 2021 by Customer Service

Thank you for the fantastic rating! It's outstanding you had such a wonderful experience at Holiday Inn San Francisco Golden Gateway. We care about the satisfaction of our guests. We can't wait to see you again soon! Have a lovely day!

5 out of 5
Loved security. Felt safe.

Posted by on Jun 5, 2021

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Comment from Hotel Management

Jun 7, 2021 by Customer Service

Thank you for the fantastic rating! We endeavor to make all of our guests feel welcome and relaxed during their time at Holiday Inn San Francisco Golden Gateway! We can't wait to see you again soon. Have an amazing day!

About the Holiday Inn Golden Gateway, an IHG Hotel

Location 1500 Van Ness Ave, San Francisco, CA 94109

Property Features

Holiday Inn Golden Gateway, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 18000 square feet (1672 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Holiday Inn Golden Gateway, an IHG Hotel. For a fee, parking is available. This 3.5-star San Francisco hotel is smoke free.

  • 1 building
  • 496 guestrooms or units
  • 26 levels
  • 18000 sq ft of conference space
  • 1672 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: San Francisco Station (3.7 km / 2.3 mi)
  • Metro station: California St & Van Ness Ave Stop (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Golden Gateway, an IHG Hotel offers 496 accommodations with safes and complimentary newspapers. A pillow menu is available. LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI), Safe Travels (WTTC - Global), and SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 45.63 per day
  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gateway Holiday Inn
  • Golden Gateway
  • Golden Gateway Holiday Inn
  • Golden Holiday Inn
  • Holiday Inn Gateway
  • Holiday Inn Golden
  • Holiday Inn Golden Gateway
  • Holiday Inn Golden Gateway Hotel
  • Holiday Inn Golden Gateway Hotel San Francisco
  • Holiday Inn Golden Gateway San Francisco
  • Holiday Inn San Francisco Golden Gateway Hotel San Francisco
  • San Francisco Holiday Inn
  • Holiday Inn Golden Gateway
  • Holiday Golden Gateway, An Ihg
  • Holiday Inn Golden Gateway, an IHG Hotel Hotel
  • Holiday Inn Golden Gateway, an IHG Hotel San Francisco
  • Holiday Inn Golden Gateway, an IHG Hotel Hotel San Francisco

You should know

  • Pool access available from 9:00 AM to 7:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 2 hours per day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.