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Palace Hotel, a Luxury Collection Hotel, San Francisco

5-star property
2 New Montgomery St, San Francisco, CA 1-855-201-7819

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4.3 out of 5
Very good!
See all 50 Travelocity Reviews

"The hotel is elegant but classic and the staff are wonderful! Great place to stay and easy access to the heart of San Francisco! " More

By a verified traveler on Sun 01 Dec 2019

Points Of Interest

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Hotel Description

5-star luxury hotel near San Francisco Museum of Modern Art

Heart of San Francisco

Within a 10-minute walk of this Downtown San Francisco hotel, you'll find San Francisco Museum of Modern Art and Moscone Convention Center. 555 California Street and Westfield San Francisco Centre are also within half a mile (1 km).

Dining options, 2 bars/lounges

This luxury hotel includes 2 restaurants, an indoor pool, and a spa tub. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Relax with a drink at one of the 2 bars/lounges and enjoy the fitness center.

WiFi, flat-screen TVs

The 556 guestrooms feature 24-hour room service, flat-screen TVs with satellite channels, and thoughtful touches like bathrobes and slippers. WiFi, wired Internet, and Frette Italian sheets are also available.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$179* Per night/room Aug 1 - Aug 2

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, City View (New Montgomery Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Palace Hotel, a Luxury Collection Hotel, San Francisco ratings based on 50 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Palace Hotel, a Luxury Collection Hotel, San Francisco

Everyone (9) Couples (1) Family (1)
2 out of 5
Overall its a nice historic hotel with a very beautiful lobby. They seem to be significantly understaffed which lead to issues at check-in and the valet. Upon arrival at 4pm our room was not ready and 1 1/2 hours later we were still waiting. We finally received a room but it was not the upgraded room we booked online. The room itself is small, which is not unexpected in a historic property but it didn't have basic amenities either, such as power at the desk or a mirror in the room which made it challenging for two people to get ready at the same time. The hotel room was clean and the bed was comfortable however.

Posted by on Dec 24, 2019

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5 out of 5
The hotel is elegant but classic and the staff are wonderful! Great place to stay and easy access to the heart of San Francisco!

Posted by on Dec 1, 2019

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5 out of 5

Posted by on Jul 26, 2019

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5 out of 5

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 8, 2019 by Director of Sales and Marketing

Dear Guest, we are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at the Palace Hotel, A Luxury Collection Hotel look forward to your next visit. Sincerely, Kevin Boland, Director of Sales and Marketing

5 out of 5
the Hotel went out of there way to make sure we had a GREAT time. Will be going back!!!

Posted by on Jun 17, 2019

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1 out of 5
They lost my reservation and wanted to charge me again even though I paid Travelocity for the room.

Posted by on Jun 11, 2019

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5 out of 5
great near the beach and the mountains and the river

Posted by on Dec 31, 2018

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4 out of 5

i would still highly recommend...

Pros: architecture is unrivaled
Cons: customer service - pleasant, but not exacting enough
Location: blocks from the central historic marketplace and waterfront, and in an area with great mix of commercial buildings from three centuries.
If cities are themselves museums, then staying in an historic hotel adds tremendously to the visit. The Palace is stunning in design, in preservation, in upkeep. no detail of the building should be missed, and the location is outstanding. seems strange in 2018 that there was no in-room wifi, and i was not happy to hear from my airport shuttle driver that i should have been provided a pass for a free ($17) ride to the airport. but i still highly recommend this place, especially if you will have time for r & r, because the gathering spaces are remarkable !

Posted by , from Detroit, Mi on May 31, 2018

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1 out of 5

Worse hotel and management ,

Terrible for such a money . Don,t use this hotel . Management very unfriendly !! And don,t want to do anything for they guests. Chip hotel and stuff

Posted by , from California on Feb 24, 2018

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3 out of 5

It’s OK

The hotel is all right but not great. Can do better for the same amount elsewhere. The service was ok, breakfast was also ok, the room was probably below average. When the room has a view of the wall it should have something inside that is of interest to compensate, it can’t be so run of the mill. So - it was alright but it wasn’t great, same is true about service and about food at breakfast. There just wasn’t anything special about it. I’d rather stay elsewhere another time.

Posted by , from Denver on Jan 30, 2018

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Comment from Hotel Management

Feb 10, 2018 by Director of Sales & Marketing

Dear Guest, thank you for posting a review of your stay. It’s a pleasure knowing you visit with us was an overall enjoyable one. However, we are sorry to read that you were not pleased with our breakfast and the service we offered. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. Please come back and see us again soon. Kevin Boland, Director of Sales & Marketing

About the Palace Hotel, a Luxury Collection Hotel, San Francisco

Location 2 New Montgomery St, San Francisco, CA 94105

Renovations + Closures

This property is closed from March 27 2020 to July 31 2020 (dates subject to change).

Property Features

Palace Hotel, a Luxury Collection Hotel, San Francisco offers its guests an indoor pool, a spa tub, and a fitness center. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 53000 square feet (4924 square meters) and includes a conference center. The luxury Palace Hotel, a Luxury Collection Hotel, San Francisco also features multilingual staff, coffee/tea in a common area, and concierge services. Parking is available for a fee. This 5-star San Francisco hotel is smoke free.

  • 1 building
  • 556 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • 53000 sq ft of conference space
  • 4924 sq m of conference space
  • Built in 1875
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: San Francisco Intl. Airport (SFO) (23.4 km / 14.5 mi)
  • Train station: San Francisco Station (2.1 km / 1.3 mi)
  • Metro station: Market St & New Montgomery St Stop (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Palace Hotel, a Luxury Collection Hotel, San Francisco offers 556 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Beds feature Frette Italian sheets and premium bedding. 48-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Frette Italian linens
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM.

Garden Court - This restaurant serves breakfast, brunch, and lunch.

Pied Piper Bar - This bar serves light fare only.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property prohibits parties, group celebrations or gatherings in guestrooms and suites. Guests may host parties in a private function room or restaurant.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 49 per person (approximately)
  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Valet parking fee: USD 72 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palace Hotel Luxury Collection
  • Palace Hotel Luxury Collection San Francisco
  • Palace Luxury Collection
  • Palace Luxury Collection San Francisco
  • Palace Hotel Luxury Collection Hotel San Francisco
  • Palace Hotel Luxury Collection Hotel
  • Palace Hotel, a Luxury Collection Hotel, San Francisco Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.