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4.4 out of 5

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By a verified traveler on Tue 09 Mar 2021

Hotel Description

4.5-star luxury hotel near San Francisco Museum of Modern Art

City center retreat

At this Downtown San Francisco hotel, you'll be well placed to visit SHN Curran Theatre and Westfield San Francisco Centre, both within a 5-minute walk. San Francisco Museum of Modern Art and Moscone Convention Center are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 36 conference rooms, free WiFi in public areas, and valet parking. A coffee shop, express check-in, and express check-out are also on offer.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 1195 guestrooms also offer WiFi and LCD TVs with cable channels. Netflix, coffee/tea makers, and hair dryers are also available. Housekeeping is available on request.

Traditional Room, 1 Queen Bed, Non Smoking, No View (Landmark Building)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$159* Per night/room May 29 - May 30

Traditional Room, 1 King Bed, Non Smoking, View (Landmark Building)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Non Smoking, View (Landmark Building)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Traditional Room, 2 Double Beds, Non Smoking, View (Landmark Building)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, View, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin St. Francis San Francisco on Union Square ratings based on 18 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin St. Francis San Francisco on Union Square

Everyone (12) Couples (3) Family (4)
5 out of 5
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Posted by on Mar 9, 2021

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Comment from Hotel Management

Apr 16, 2021 by Elaine

Thank you for the 5 out of 5 review!

5 out of 5
We were treat very well! The services were excellent! We were on the 23rd floor an the view was spectacular! Very happy with every thing and will be looking forward to sta u ing there again for next visit

Posted by , from madera ca on Jul 29, 2020

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1 out of 5
I was treated very kindly at first but when i tried to.back to the hotel after not being there for awhile the security guard was very rude to me and had told me that he went into my room while i wasn't there because my tv was to loud and that i could not bring my boyfriend up because i had to many people up in my room when all i had was two there people up in my room for maybe an hour a piece. He also told me that i was lucky he was even lettimg me in. I paid over $300 to get treated like crap.

Posted by , from San Francisco on Jul 5, 2020

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Comment from Hotel Management

Jul 6, 2020 by Hotel Manager

Dear Patricia, thank you for letting us know about the rudeness of one of our staff members. We are extremely concerned with this behavior, and we apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay for all of our guests, and this isolated incident is not a reflection of our usual service standards. This is not the impression that we like our guests to leave with. Please know that your feedback will help us improve our service delivery and prevent such things from happening in the future. We hope you will reconsider staying with us so we can show you the meaningful hospitality you deserve. Camila Frederico, Hotel Manager

5 out of 5

Posted by on Mar 7, 2020

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Comment from Hotel Management

Mar 7, 2020 by Meghan

Thank you for your feedback!

5 out of 5
The hotel is incredible! The staff very professional. Loved our entire stay!!!

Posted by , from Chicago on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Meghan

Thank you for your feedback!

5 out of 5

Posted by on Sep 4, 2019

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Comment from Hotel Management

Sep 4, 2019 by Mandi

Thank you for staying with us!

5 out of 5
Excellent central location to catch the cable car, and double decker bus right in front of hotel. Rooms are spacious enough (at least in tower building), and quiet.

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 30, 2019 by Amanda

I am happy to hear you enjoyed your stay.

5 out of 5
Checked in early. Stephanie helped us solve all our issues with luggage and rooms. Great location and very nice hotel!

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 20, 2019 by Amanda

Thank you for your feedback! We hope to see you again sometime.

5 out of 5

Posted by on Apr 22, 2019

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5 out of 5

Posted by on Mar 19, 2019

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About the The Westin St. Francis San Francisco on Union Square

Location 335 Powell Street, San Francisco, CA 94102

Renovations + Closures

The following facilities or services will be unavailable from February 1 2021 to April 30 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Dining venue(s)
  • Fitness facilities
  • Meeting facilities
  • Supervised childcare

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 3240 square feet (301 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury The Westin St. Francis San Francisco on Union Square. The hotel can provide concierge services and wedding services. For a fee, parking is available. This 4.5-star San Francisco hotel is smoke free.

  • 1195 guestrooms or units
  • 31 levels
  • 2 buildings
  • 3240 sq ft of conference space
  • 301 sq m of conference space
  • Built in 1904
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: San Francisco International Airport (SFO) (23.5 km / 14.6 mi)
  • Train station: San Francisco Station (2 km / 1.2 mi)
  • Metro station: Powell St & Geary Blvd Stop (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin St. Francis San Francisco on Union Square offers 1195 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This San Francisco hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to noon.

Oak Room Restaurant - This restaurant specializes in American cuisine and serves breakfast and lunch.

Clock Bar - This cocktail bar specializes in local cuisine and serves light fare only. Open daily.

Caruso's - This coffee shop specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

ENO Wine Bar - This wine bar serves dinner and light fare. Open daily.

Chateau Montelena Tasting - Onsite wine bar. Reservations are required. Open select days.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 25 and USD 45 for adults, USD 25 and USD 44 for children (approximately)
  • Fee for in-room wireless Internet: USD 15 per day (rates may vary)
  • Covered valet parking fee: USD 68 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • st Westin
  • Westin St
  • Westin St Francis Union Square
  • Westin St Hotel
  • Westin St Hotel Francis Square Union
  • Westin St Francis Union Square Hotel
  • Westin St Francis San Francisco Union Square Hotel
  • Westin St Francis San Francisco Union Square
  • The Westin St Francis on Union Square
  • Westin St. Francis San Francisco Union Square Hotel
  • Westin St. Hotel
  • Westin St. Francis San Francisco Union Square
  • Westin St.
  • Westin Hotel San Francisco
  • The Westin St. Francis Hotel San Francisco
  • Westin San Francisco
  • San Francisco Westin
  • Westin St Francis
  • The Westin St Francis San Francisco on Union Square
  • The Westin St. Francis San Francisco on Union Square Hotel

You should know

  • Up to 3 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.