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4.7 out of 5

"Hotel and staff were amazing!! " More

By a verified traveler on Wed 14 Apr 2021

Hotel Description

3.5-star romantic hotel in Downtown San Francisco

Heart of San Francisco

Within a 10-minute walk of this Downtown San Francisco hotel, you'll find Westfield San Francisco Centre and Grace Cathedral. Warfield Theater and Cable Car Museum are also within half a mile (1 km).

Dining, sauna

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, express check-out, and valet parking. Enjoy the a rooftop terrace and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, kitchenettes

The 94 guestrooms feature kitchenettes with microwaves, as well as free WiFi and LCD TVs with cable channels. IPod docks, sitting areas, and DVD players are also available. Housekeeping is available on request.

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Donatello ratings based on 13 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Donatello

Everyone (4) Couples (5) Students (1) Family (2)
5 out of 5
Hotel and staff were amazing!!

Posted by on Apr 14, 2021

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5 out of 5
Our experience at The Donatello was wonderful. The staff were super friendly and welcoming! I love that they were constantly cleaning the area (per COVID-19 precautionary measures). We were very pleased with the service here and would 10/10 recommend/come back.

Posted by on Apr 4, 2021

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4 out of 5
Convenient location a few blocks west of Union Square, expensive parking, has rooftop lounge and spa, good strong WiFi

Posted by on Nov 17, 2019

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4 out of 5
The Donatello is a good property. Many of the units in the building are condos or timeshares and the elevators only take you to a portion of rooms that are converted for hotel use. The rooms are good size (especially by SF standards) and the bed was comfortable. The location is also good. I was a little taken back when at check-in I was asked if I was single, it just seemed like an odd question. The only negatives were the water pressure in the shower is pretty low and housekeeping knocks on your door even with the Do not disturb sign out. Apparently they want to clean anyway on your checkout day. They asked if they could clean and I said yes as soon as I check out (it was before noon). Overall a good stay though.

Posted by on Nov 12, 2019

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5 out of 5
My husband and I travel very often and when in San Francisco, we always choose a different neighborhood than previous visits. We chose The Donatello for its central location to shopping and the downtown area. We cannot rave enough about the hotel and the staff. The hotel room was extremely clean with a well-equipped kitchenette and was spacious enough to accommodate a large couch so the room was quite open and not claustrophobic. The staff ALWAYS greeted patrons with great smiles and genuine happiness. They were very attentive and responded immediately to any requests we made. While the hot tub area and work out areas were perhaps an after thought when refurbishing the hotel, the overwhelming positives of the hotel outweigh these minor inconveniences. That said, my husband and I will choose to stay at The Donatello during our next excursion to San Fran!

Posted by , from Montana on Sep 16, 2019

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5 out of 5
the bed was very comfortable. The coffee upstairs was nice. The internet did not work well with my android phone but staff was very helpful

Posted by on May 24, 2019

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5 out of 5
Great location and very friendly staff. The room was also very spacious.

Posted by on May 15, 2019

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5 out of 5
Great hotel near Union Square. Safe area. Perfect location

Posted by on Apr 23, 2019

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5 out of 5

Posted by on Mar 12, 2019

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5 out of 5

Most Comfortable Hotel Bed I Have Ever Slept In

Pros: Great staff, spacious rooms, good location, and fantastic, comfortable bed!
Cons: Give guests time to rest and settle in before approaching them about the time share opportunity. We were tired from traveling all day it was hard to g
Location: Union Square, MUNI bus stops, Cable Car stops, Chinatown, numerous places to eat.
We really enjoyed our stay at the Donatello. The rooms are spacious and are equipped with a mini-fridge, microwave and dishes. The staff was wonderful and helpful and housekeeping did a great job. Three days in a row, housekeeping failed to provide wash clothes when they brought clean towels. THE ONLY reason I mention this is to relate that each time we called Guest Services to request wash clothes, they were brought to us within minutes. Coffee and tea are provided on the Club Level between 6:30am-10:30pm. Each morning I would get coffee and chat with the Concierge. I regret that I failed to get her name because she was delightful - I know she was from the Philippines because she mentioned it during one of our morning talks. She gave great advice about what not to miss when visiting the city. If you stay at the Donatello, be sure to get her insights about things to do. I found out that the Donatello is a time share property and they let 'non-time share owners' book rooms when there is space. If given an opportunity to stay at this great property, it is worth doing so. Do be alerted that you may offered the opportunity to hear a sales pitch regarding time share opportunities.

Posted by , from Louisiana on Jun 6, 2018

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Property Features

The Donatello offers its guests a sauna and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Donatello. Parking is available for a fee. This 3.5-star San Francisco hotel is smoke free.

  • 1 building
  • 94 guestrooms or units
  • 15 levels
  • Built in 1959
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: San Francisco Station (2.2 km / 1.4 mi)
  • Metro station: Powell St & Post St Stop (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Donatello offers 94 air-conditioned accommodations with iPod docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels. Accommodations at this 3.5-star hotel have kitchenettes with microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • In-room kitchenette
  • Sitting area
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • DVD player
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (on request)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Zingari - This restaurant serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Parking height restrictions apply
  • Individually-wrapped food options are available through room service

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 57.0 per night (in/out privileges)
  • Housekeeping fees vary based on length of stay and unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Donatello Hotel
  • Donatello Hotel San Francisco
  • Donatello San Francisco
  • Hotel Donatello
  • The Donatello Hotel
  • The Donatello San Francisco
  • The Donatello Hotel San Francisco
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.