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"Location was good but the 1st room I had was very dark...they add a 29.00 a night amenity fee on top of an already expensive room...they did move me t ... " More

By a verified traveler on Mon 18 Nov 2019

Hotel Description

4-star hotel near San Francisco Museum of Modern Art

Heart of San Francisco

A stay at this Downtown San Francisco hotel places you steps from Westfield San Francisco Centre and a 5-minute walk from Warfield Theater. San Francisco Museum of Modern Art and Moscone Convention Center are also within half a mile (1 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, 24-hour business center, and valet parking. WiFi in public areas is free.

Comfy beds, WiFi

Boasting comforts such as pillowtop beds and premium bedding, the 116 guestrooms offer thoughtful touches like espresso makers and bathrobes. LCD TVs come with satellite channels, and other amenities include WiFi and refrigerators.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$203* Per night/room Aug 18 - Aug 19

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Studio, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Zetta San Francisco ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Zetta San Francisco

Everyone (2)
4 out of 5
Location was good but the 1st room I had was very dark...they add a 29.00 a night amenity fee on top of an already expensive room...they did move me to a much nicer room after 3 nights...would bot stay there again

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 21, 2019 by Mark Beevor

Good morning, Thank you so much for staying with us and thank you for your review. I trust you had fun exploring San Francisco and I look forward to welcoming you back in the near future. Sincerely, Mark Beevor General Manager

3 out of 5

Better hotels nearby

Room not ready at check in. Next day room was not cleaned until 4:30.

Posted by , from san jose ca on Sep 6, 2016

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Comment from Hotel Management

Dec 5, 2016 by Sean Front Desk Manager

Regular, We hope to welcome you back on your next trip and exceed your expectations. Best,

4 out of 5

It was a great hotel but.....

Pros: Heather, the rooms..
Cons: Move the hotel..
The hotel itself is pretty good, nice rooms/bathrooms, Heather was especially nice, but that's where it ends for us. If you want to do ANYTHING other than shop, don't stay here. While the hotel itself is great, the area is just plain disturbing complete with every possible noise out the window from sirens to homeless people screaming in the night to daily dumpster unloading noises. No sleeping through the night here, period. There is absolutely no possibility that you will find any relaxation of any kind here. If you walk down the street, you will always be looking over your shoulder to see who's right behind you and what they're doing? Riddled with homeless people everywhere, perpetually asking you for money(and argumentative when you don't produce). After staying here, my image of SF has literally been shattered. I won't be going back for anything leisure ever again. Wow, what happened to San Francisco?

Posted by , from San Diego on Oct 20, 2015

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About the Hotel Zetta San Francisco

Location 55 5th St, San Francisco, CA 94103

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. WiFi is free in public spaces. There are 3 meeting rooms available. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Zetta San Francisco. Parking is available for a fee. This 4-star San Francisco hotel is smoke free.

  • 1 building
  • 116 guestrooms or units
  • 8 levels
  • Built in 2012
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: San Francisco International Airport (SFO) (22.5 km / 14 mi)
  • Train station: San Francisco Station (1.8 km / 1.1 mi)
  • Metro station: Market St & 5th St Stop (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Zetta San Francisco offers 116 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 46-inch LCD televisions come with premium satellite channels. Refrigerators and espresso makers are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries. This San Francisco hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Minibar
  • In-room dining
  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Espresso maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 1 PM.

S and R Lounge - This lobby lounge specializes in American cuisine and serves light fare only.

The Cavalier - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 per room

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global), Intertek Cristal (3rd party expert - Global), and SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 33.77 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room coffee
  • Concierge service
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Valet parking fee: USD 62 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Zetta
  • Hotel Zetta San Francisco
  • San Francisco Hotel Zetta
  • San Francisco Zetta
  • San Francisco Zetta Hotel
  • Zetta Hotel
  • Zetta Hotel San Francisco
  • Zetta San Francisco
  • Hotel Milano San Francisco
  • Milano Hotel San Francisco
  • Zetta Francisco Francisco
  • Hotel Zetta San Francisco Hotel
  • Hotel Zetta San Francisco San Francisco
  • Hotel Zetta San Francisco Hotel San Francisco

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.