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"Inclusive restaurant, awesome pool, great history " More

By a verified traveler on Sun 28 Jun 2020

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Hotel Description

3-star hotel near Lombard Street

Heart of San Francisco

Within a 10-minute walk of this Downtown San Francisco hotel, you'll find Bill Graham Civic Auditorium and San Francisco City Hall. Van Ness Avenue and Civic Center Plaza are also within half a mile (1 km).

Poolside dining

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Business travelers can take advantage of the free WiFi in public areas. Self parking, a snack bar/deli, and dry cleaning are also offered.

Free WiFi, iPod docks

In addition to flat-screen TVs with cable channels, the 44 guestrooms offer free WiFi and iPod docks. Other amenities include coffee/tea makers, ceiling fans, and hair dryers.

Standard Double Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$149* Per night/room Jan 23 - Jan 24

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior King with Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room King Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Phoenix Hotel ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Phoenix Hotel

Everyone (5) Couples (4) Business (1) Family (1)
1 out of 5

Posted by on Aug 15, 2021

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2 out of 5
Some staff, although diverse ethnicity, demonstrated microaggressive behavior. Our room smelled like cigarettes and the rug was dirty. The pictures are not what you get once you arrive! Or family trip had to be interrupted. We checked out before our scheduled date and chose to check in to another hotel in Oakland.

Posted by on Jul 6, 2021

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5 out of 5
Inclusive restaurant, awesome pool, great history

Posted by , from San mateo on Jun 28, 2020

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4 out of 5
Great staff. Nice, affordable room for SF. We found a great bar and restaurant nearby. That said, you do not want to walk at night in The Tenderloin. The place is a fortress so no bad actors will get in, but the sidewalks are covered with homeless and mentally ill folks. Would definitely stay again, and hey, it comes with a FREE parking spot. Nice outdoor areas for a cocktail and beautiful heated pool. I've never met kinder staff.

Posted by on Feb 21, 2020

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5 out of 5
We absolutely enjoyed the room and ambiance very much. I wish I asked for the guy that checked me in. I misread the front door and so I went to the front of the restaurant then had to go back to where i started and was a little too aggresive with trying to open the door lol.i messaged the hotel via text who answered promptly and professional and some of my concerns were addressed. I look forward to my next stay. Tanya B

Posted by on Dec 7, 2018

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3 out of 5

Old hotel with cute decor

Check in staff was super nice and helpful. It was pride weekend in SF and I had no clue so the hotel was very lively. Friday night stay. Loud music and people until about 12 midnight. Walls thin, I could hear my neighbor snore after the music went off. Early morning LOUD rolling noises (maybe cleaning carts) and people before 8am. Kind of limited the amount of sleep. Cute pool. Would suggest hotel for younger crowds, wasn't really what I wanted to spend the $$ on for my kids and I. Parking included was def a plus.

Posted by on Jun 27, 2017

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5 out of 5

Best night's rest in SF ... ever! Fun place!

Pros: The hotel itself is pretty quirky - an "old school" motel in the middle of downtown San Francisco? Complete with a mishmash of 70's colors, fun art sculptures, a heated pool year 'round, and FREE PARKING! The staff I checked in with were extremely nice, welcoming, and helpful. I found the room to be very clean, with a super comfortable mattress and pillows. I'd been travelling around a bit for work, and this was the best night's rest I've had in a hotel in a long time! Nice touches like a flashlight in the drawer and earplugs (for those accustomed to dead-silence) were welcome. They have a simple coffee/muffin breakfast in the morning. It's right next to a federal building, which was where I was headed the next morning for court. I would definitely return back here again - the quality of the rooms and the friendly staff sold the place!
Cons: I thought it was nice and quiet. However, if you are the noisy type, they will reserve the right to charge you $100 if your noise affects the other guests. Therefore, it may not be the best party spot, as many of their guests are there on business.They have strict "quiet" hours. When I arrived, it was Oct 31, and the alarm at the building next door was going off, which prompted fire trucks, etc. But after that was cleared up, it was a nice quiet evening. They warn you about their aging electric system, so don't expect to turn on everything at once!
Location: This is downtown San Francisco, and near BART, so you have options. They get many guests (according to the staff) who are attending federal court.

Posted by , from Sacramento, CA on Nov 5, 2016

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4 out of 5

Looks better from the inside

Pros: I did like the room, it was well kept and I felt very comfortable.
Cons: Not much the hotel can do the SF needs to get their act together. I use to love visiting this city but it's seen much better days.
Location: Brenda's Soul Food was great and there's many other great restaurants nearby.
I looked at a lot of reviews before making reservations. The Phoenix Hotel had a lot of good reviews compared to the other hotels. The staff and room is great. The room was very clean and up to date. The staff was very helpful too. My only complaint would be the area. Very sketchy at night but at the same time it's close the civic center and some other great restaurants. I know that's not the hotels fault and there's not much they can do about it but it's something to consider.

Posted by on Oct 19, 2016

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2 out of 5

Sleazy Location, Noise

Pros: Free parking
Location: The hotel is located in a part of town in which you would not feel safe walking anywhere except to your car.
This hotel is located in a sleazy part of town. Noisy. OK for 20 year olds who want to party.

Posted by , from Reno, NV on Jul 7, 2015

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2 out of 5

Possibly the worst hotel experience I've ever had!

Advertised parking, pool and breakfast so we booked. Upon arrival the pool deck was packed solid with scantily clad intoxicated people not staying at the hotel rocking out to music so loud it rattled the windows in our room until 8 pm. Management claimed they couldn't notify us prior to our arrival about their " pool party "since we booked through a "third party" even though we spoke directly to them by phone in the weeks prior to our arrival. We would have stayed somewhere else had we known. Finally, the "breakfast" was only coffee/tea and a mini scone or muffin...not the continental we expected with fruit and juice and cereals etc. received elsewhere. Such a disappointment all around.

Posted by on Jul 4, 2015

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Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, tour/ticket assistance, and concierge services are also featured at the business-friendly The Phoenix Hotel. For a fee, parking is available. This 3-star San Francisco hotel is smoke free.

  • 1 building
  • 44 guestrooms or units
  • 2 levels
  • Built in 1956
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • ATM
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: San Francisco Station (2.8 km / 1.7 mi)
  • Metro station: Market St & Hyde St Stop (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Phoenix Hotel offers 44 accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • IPod dock
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Ceiling fan
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 10:00 AM.

Chambers - This poolside restaurant serves dinner only. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pet Policy

  • Pets: USD 25.00 per pet, per day
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 for adults, USD 15 and USD 30 for children (approximately)
  • Self parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Phoenix Hotel Joie de Vivre Boutique Hotel
  • Phoenix Hotel Joie de Vivre Boutique Hotel San Francisco
  • Phoenix Joie de Vivre Boutique
  • Phoenix Joie de Vivre Boutique San Francisco
  • Phoenix Hotel San Francisco
  • Phoenix Hotel
  • Phoenix San Francisco
  • Phoenix Hotel a Joie de Vivre Boutique Hotel
  • The Phoenix Hotel Hotel
  • The Phoenix Hotel San Francisco
  • The Phoenix Hotel Hotel San Francisco

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.