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4.1 out of 5

"Check in took 45 minutes. Rate for parking is outrageous. Not enough parking. Parking lot that I paid for was full. They tried to make me pay ... " More

By a verified traveler on Fri 08 Oct 2021

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Hotel Description

4-star hotel near Westfield San Francisco Centre

Heart of San Francisco

With a stay at this Downtown San Francisco hotel, you'll be within half a mile (1 km) of Westfield San Francisco Centre and 2 miles (3 km) of Ferry Building. Lombard Street and Painted Ladies are also within 2 miles (3 km).

Dining options, 3 bars/lounges

This smoke-free hotel includes 2 restaurants, an outdoor pool, and A 24-hour gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Self parking, a coffee shop, and limo/town car service are also offered.

WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 1921 guestrooms also offer WiFi and flat-screen TVs with satellite channels. Other amenities include wired Internet, hair dryers, and laptop-compatible safes.

1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$169* Per night/room Jun 10 - Jun 11

Skyline View Room, 2 Double Beds (Floors 20-44)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

1 Bed Mobility/Hearing Access Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, City View (Floors 20-44)

Bed Count 1 King Bed Maximum Occupancy 3 Max

View 2 Beds Mobility/Hearing Access Tub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Skyline View Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton San Francisco Union Square ratings based on 16 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton San Francisco Union Square

Everyone (4) Couples (2) Family (11)
5 out of 5

Posted by , from Kailua on Nov 14, 2021

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3 out of 5
Check in took 45 minutes. Rate for parking is outrageous. Not enough parking. Parking lot that I paid for was full. They tried to make me pay for valet. I wouldn't stand for that. Room wasnt made up either. Pretty disappointed.

Posted by on Oct 8, 2021

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Comment from Hotel Management

Oct 11, 2021 by Hilton SF

We’re very sorry to see that you had issues with your stay. Thank you for bringing this to our attention, we will look into this to resolve the issue. Let me know if there is any additional information you can provide.

5 out of 5
Great place to stay near everything!!

Posted by on Sep 3, 2021

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Comment from Hotel Management

Sep 21, 2021 by Hilton SF

Thank you so much for the wonderful review! We love showing our guests that Hilton hospitality! We hope to welcome you again if your travels bring you back to San Francisco.

4 out of 5
The receptionist was not able to locate my Hilton Honors # when i checked in. Told me he would check everything and add it. Five dsys later, i checked back and it was not added to my records. I went online and got the number for him to update. Had i not checked back, I would have checked out with no points added.

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 27, 2021 by Hilton SF

We’re very sorry to see that you had issues with your stay. Please provide me with any additional information you’re able to share so that we have the opportunity to Make it Right.

5 out of 5
Been here several times now, and wish there was an option for free parking. The rooms are nice, but the halls and parts of the hotel need to be updated

Posted by on Jun 30, 2021

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Comment from Hotel Management

Jul 21, 2021 by Hilton SF

Thank you so much for the wonderful review! We love showing our guests that Hilton hospitality! We hope to welcome you again if your travels bring you back to San Francisco.

3 out of 5
Urban Tavern was not good at all....my wife order was awful as well as mine. I had ordered short ribs and the wofe order the Bimbimbap. Both orders were horrible...

Posted by , from San Francisco, Ca on Feb 16, 2020

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Comment from Hotel Management

Feb 16, 2020 by Evan S.

We’re very sorry for your disappointment, and would love the opportunity to Make it Right. Please reach out to the hotel directly or though the Message Center with any additional information and one of our leaders will be in touch.

5 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Evan S.

We’re pleased to hear that you had such a positive experience staying with us! We look forward to welcoming you back as our guest soon.

5 out of 5
Great location clean rooms and helpful staff. Concierge recommended excellent restaurant for dinner

Posted by on Feb 9, 2020

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Comment from Hotel Management

Feb 10, 2020 by Evan S.

We’re pleased to hear that you had such a positive experience staying with us! We look forward to welcoming you back as our guest soon.

5 out of 5
The hotel’s location is perfect. It’s within walking distance to all the points of interest the city offers. The staff were very friendly and very helpful. We would definitely stay here again.

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 29, 2019 by Evan S.

We’re thrilled that you had an amazing stay and thank you for the 5/5 rating! We look forward to welcoming you back in the future.

4 out of 5
Nice Location in the middle of great restaurants and attractions..

Posted by on Dec 27, 2019

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Comment from Hotel Management

Dec 29, 2019 by Evan S.

We’re so glad that you enjoyed staying with us. We hope to see you again soon!

About the Hilton San Francisco Union Square

Location 333 O'Farrell St., San Francisco, CA 94102

Property Features

Hilton San Francisco Union Square offers its guests an outdoor pool and a 24-hour health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 160000 square feet (14864 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton San Francisco Union Square. You'll have access to the health club at a partner property. For a fee, parking is available. This 4-star San Francisco hotel is smoke free.

  • 1921 guestrooms or units
  • 46 levels
  • 3 buildings
  • 2 dining venues
  • 3 bars or lounges
  • 160000 sq ft of conference space
  • 14864 sq m of conference space
  • Built in 1964
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: San Francisco Station (1.9 km / 1.2 mi)
  • Metro station: Powell St & O'Farrell St Stop (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton San Francisco Union Square offers 1921 accommodations with laptop-compatible safes and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. 37-inch flat-screen televisions come with premium satellite channels. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10 AM.

Urban Tavern - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Herb N Kitchen - This coffee shop specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Cityscape Bar and Lounge - This rooftop bar serves light fare only. Open daily.

Lobby Bar - Onsite lobby lounge. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers WiFi in the lobby area only.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 48.66 for adults and USD 18.72 for children (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Self parking fee: USD 66.12 per night
  • Valet parking fee: USD 79.80 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel San Francisco Union Square
  • Hilton San Francisco Union Square
  • San Francisco Union Square Hilton
  • Hilton Hotel San Francisco
  • Hilton San Francisco Union Square Hotel San Francisco
  • San Francisco Hilton
  • Hilton San Francisco Union Square Hotel
  • Hilton Francisco Union Square
  • Hilton San Francisco Union Square Hotel
  • Hilton San Francisco Union Square San Francisco
  • Hilton San Francisco Union Square Hotel San Francisco

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.