4.0 out of 5

"This Hilton hotel is in a great location in downtown San Francisco. Close proximity to pretty much anywhere downtown by walking or a short ride with U ... " More

By a verified traveler on Mon 08 Jan 2018

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Hotel Description

Hilton San Francisco Union Square places you in the center of San Francisco, within just a 5-minute stroll of Westfield San Francisco Centre and within 15 minutes of San Francisco Museum of Modern Art. Highlights at this hotel include 2 restaurants, 3 bars/lounges, and an outdoor swimming pool.

All 1919 rooms feature flat-screen TVs with satellite channels, and you can enjoy WiFi, wired Internet, and coffee/tea makers. Room service, safes, and hair dryers are also available.

The restaurant, Urban Tavern, serves American cuisine and is open for breakfast and dinner. Cityscape Bar and Lounge is the hotel's own rooftop bar, serving drinks along with light fare. 160000 square feet (14864 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Other amenities include a health club, WiFi in public areas, and a coffee shop/café. Full breakfast is available daily between 6 AM and 10 AM. There's also the convenience of valet parking.

Within a 20-minute walk of this 4-star Downtown San Francisco hotel, attractions include Asian Art Museum of San Francisco and TransAmerica Pyramid.

Hilton San Francisco Union Square ratings based on 295 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0
4 out of 5

Great Location

This Hilton hotel is in a great location in downtown San Francisco. Close proximity to pretty much anywhere downtown by walking or a short ride with Uber, Lyft, or a cab. The sky bar on the 46th floor has a breathtaking view of the Golden Gate Bridge on one side and downtown on the other side!

Posted by , from Oklahoma on Jan 8, 2018

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3 out of 5
Hotel carpets in tower 3 worn and needed to be updated. WE where in a non smoking room but could smell cigarette smoke in the corridor as we walked to our room. The hotel staff was very pleasant and accommodating .Overall our stay was very pleasant one

Posted by on May 29, 2017

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3 out of 5

Over priced Hotel.

Pros: Beds were comfortable.
Cons: Service
Location: Downtown San Francisco.
Over priced for what you get. There is no room service and the free breakfast is a drink, pastry and a piece of fruit that you pick up at the cafe. Our fridge didn't work and our tv went out. They didn't fix the tv until the next day after telling us they were coming to fix it that evening.

Posted by , from north carolina on Apr 12, 2017

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5 out of 5

Close to Union Square

Only 2 blocks from Union Square very clean, great service and we will definitely stay there again!

Posted by on Jan 30, 2017

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2 out of 5

A cold environment

The hotel is very international and that was a pleasant experience. However, it is a cold ambiance. Staff are helpful when not overwhelmed. Routine purchases are very expensive. Many tour groups of Asian teenagers. Little things were off: coffee maker in room didn't work because lack of power but you could not plug it in. Room was ok but a little small with French doors to the bathroom. Noisy at night and sound travels through door. I won't stay here again.

Posted by , from New Haven on Dec 28, 2016

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4 out of 5

Union square stay

Pros: Great location. Good food at the store in the lobby. Onsite parking, but it's SF pricey. Very comfortable, but not too soft, bed. GREAT pillows.
Cons: Wallpaper was peeling, pinpoint holes in the curtains, carpet was old, bed mattress cover torn in 2 places & almost worn through in a few others.
The room was old and tired and it needs a makeover, but then so do I. The wall paper was peeling in two places, the carpet was old, the bottom mattress cover was torn in two places and almost worn through in a few others. The curtains had many, many pinpoint holes in them. Having said that, the bed was very comfortable, the pillows were great and the linens and towels were a great quality. The room was very clean but it needs a makeover/refresh. The hotel is in a great location. I came for the Pride parade and I was one block away from the Parade route and 3 blocks from Union Square. There was a great store/deli combo in the lobby and a Starbucks one block away. Parking is over priced and there is a parking garage across the street at half the price, but you have to self-park. The bathroom was an awkward setup and would be impossible for two people to use at the same time, unless one was in the shower the entire time. Literally only room for one person at a time. I was in a corner room so maybe that is why the bathroom setup is so awkward, I don't know.

Posted by on Jun 27, 2016

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5 out of 5

Nice Hotel in the heart of the city

Pros: Accessible to everything.
Cons: Lobby set up maybe...
Location: Eat at Pinecrest Diner, just two blocks away. Shopping stores nearby. etc.
Very near to all the places I had gone to. Would be able to go places to places by taking Uber.

Posted by , from Stockton on Jun 1, 2016

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2 out of 5
Pros: location
Cons: Check in was a ZOO! Long wait...
Location: Close to Union Square
Very noisy! Paper thin walls...very disappointed! There are 3 towers in this hotel. We've previously stayed in Tower 2 and were very happy! First time in Tower 3 and NEVER AGAIN!

Posted by , from california on May 31, 2016

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5 out of 5

Great location

We had a perfect 3 day stay. Location was perfect. Parking was easy.

Posted by on Apr 30, 2016

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5 out of 5

Great location, we had an excellent time.

Hotel was great, no problems. Nice rooms and friendly staff.

Posted by on Apr 26, 2016

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About the Hilton San Francisco Union Square

Location 333 O'Farrell St., San Francisco, CA 94102

Property Features

Hilton San Francisco Union Square offers its guests an outdoor pool and a health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is available in public spaces for a fee. A business center, limo/town car service, and meeting rooms are available. Event space at this hotel measures 160000 square feet (14864 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton San Francisco Union Square. Parking is available for a fee. This 4-star San Francisco hotel is smoke free.

  • 1919 guestrooms or units
  • 46 levels
  • 3 buildings
  • 2 dining venues
  • 3 bars or lounges
  • 50 conference rooms
  • 160000 sq ft of conference space
  • 14864 sq m of conference space
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (22.6 km / 14 mi)
  • Train station: San Francisco 4th and King Station (1.9 km / 1.2 mi)
  • Metro station: Powell St. Station (0.5 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton San Francisco Union Square offers 1919 air-conditioned accommodations with safes and coffee/tea makers. 37-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10 AM.

Urban Tavern - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Herb N Kitchen - This coffee shop specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Cityscape Bar and Lounge - This rooftop bar serves light fare only. Open daily.

Lobby Bar - Onsite lobby lounge. Open daily.

Room service (during limited hours) is available.


Located at the center of the Theater District, this San Francisco hotel is close to many nearby sightseeing attractions including Union Square (Walk to the shops at the Westfield San Francisco Centre located two blocks away), City Hall, AT&T Park, and the Moscone Convention Center. Enjoy a relaxing stroll through Golden Gate Park or savor sumptuous delicacies at San Francisco's world-famous Chinatown.


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!


  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lb)


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 48.66 for adults and USD 48.66 for children (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Self parking fee: USD 62.7 per night
  • Valet parking fee: USD 76.38 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • A late check-out fee will be charged
  • Refrigerator fee: USD 15.00 per stay
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel San Francisco Union Square
  • Hilton San Francisco Union Square
  • San Francisco Union Square Hilton
  • Hilton Hotel San Francisco
  • Hilton San Francisco Union Square Hotel San Francisco
  • San Francisco Hilton
  • Hilton San Francisco Union Square Hotel

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.


Bed and Breakfast Package
Book a stay in a Bed and Breakfast rate plan and receive buffet breakfast for up to 2 adults and 2 children ages 12 and younger per room.
Must book "Bed and Breakfast" rate category. Vouchers for breakfast buffet are provided to guests at check-in. The promotion cannot be combined with any other offers and may be discontinued at any time without notice.

Getaway Parking Package
Book a stay in a Getaway Parking Package rate plan and receive complimentary overnight parking for one car during stay with in/out privileges.
Must book Getaway Parking Package. Guest receives benefits for every night of stay. Offer cannot be combined with any other promotions. Not applicable to already confirmed reservations or group bookings.