4.2 out of 5


By a verified traveler on Thu 28 Dec 2017

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Hotel Description

Grand Hyatt San Francisco Union Square puts you in the heart of San Francisco, within just a 10-minute stroll of popular attractions like Westfield San Francisco Centre and San Francisco Museum of Modern Art. Highlights at this hotel include a restaurant, a 24-hour fitness center, and a bar/lounge.

You can enjoy flat-screen TVs with cable channels, and all 662 rooms feature free WiFi, iPod docks, and coffee/tea makers. Refrigerators and room service make in-room dining convenient. Nice touches to enhance your stay include designer toiletries and premium bedding. Safes, hair dryers, and phones are also available.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Added amenities include a 24-hour business center and a coffee shop/café. There's also the convenience of valet parking.

Attractions within a 30-minute walk of this 4-star Downtown San Francisco hotel include TransAmerica Pyramid and Asian Art Museum of San Francisco.

Grand Hyatt San Francisco Union Square ratings based on 72 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

Posted by on Dec 28, 2017

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5 out of 5

Thank You, Ms. Ira!

Pros: Location! Walking distance to lots of places. Housekeeper was attentive and Front Desk Staff and Valet were helpful!
Cons: Need self-laundry facility. Would be nice to have one. Parking discount would be nice, too.
Location: Lots of dining places, shopping, Union Sq.
Upon check-out, we assumed we may have an issue, but the Front Desk Staff Ms. Ira was very helpful and quickly resolved the issue. House-Keeping staff was friendly and attentive to our needs. She did a fine job! Thank you! Valet staff helped us about parking and gave us directions when we got lost.

Posted by , from Sin-City on Jun 19, 2017

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5 out of 5

We were so pleased with our view room!

Pros: The hotel is perfect, we enjoyed it very much.
Cons: THE PILLOWS! Also, the mattress tends to make you feel every movement of your spouse.
Location: The location couldn't have been any better. It is moments away from Union Square.
From beginning to end the stay was great! The remodel of the hotel is fantastic!

Posted by , from Redding CA on Mar 31, 2017

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5 out of 5

Grand Hyatt good location & great hotel!

Everyone is extremely friendly. They all like our little Bull Terrier. (Dog Friendly)We've stayed at the Grand Hyatt many times.

Posted by , from El Dorado Hills, Ca on Mar 15, 2017

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5 out of 5

I love the Grand Hyatt, Union Square, San Francisc

Pros: Beautiful hotel, very helpful staff, convenient location.
Cons: Nothing.
Location: Easy walk to upper end, world class shopping as well the Embarcadero/waterfront areas.
Very pleasant experience. Will always stay at the Grand Hyatt, Union Square, when in San Francisco.

Posted by , from DC on Oct 11, 2016

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5 out of 5

Very comfortable hotel

Pros: Location and friendly staff
The staff was very helpful and prompt. If we had a question it was always answered with a smile.

Posted by , from florida on Aug 11, 2016

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5 out of 5

Union Square

Location: Union Square is itself a great location. 5 minute walk to BART & cable car route. Nice walks to China Town, North Beach and even the Wharf.
Great hotel in a great, central location. Have been staying there for years, 1st as a couple, now as a family.

Posted by on Aug 8, 2016

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5 out of 5

Amazing experience in San Francisco July 2016!!

Pros: Location, cleanliness, comfortable, minimal surcharges, and amazing staff!!!
Cons: Nothing
Location: Location was great....close to everything....restaurants, transportation, shopping, etc.
I can't say enough great things about our stay at the Grand Hyatt. I had looked at various hotels in the city and originally had decided on a different hotel. However, I decided to get back online and look once more...and when I did, I decided to go with the Grand Hyatt instead...and am so very glad we did! The location was excellent. We were right there at Union Square and had easy access to so many things....from shopping to lots of great restaurants to public transportation...it was all very accessible and within a short walk of the hotel. The hotel and room were clean and well-kept....and that says a lot coming from me, since I tend to be somewhat of a germ-a-phobe...my standards are usually pretty high. We ended up doing the breakfast buffet every morning and it was great as well. I actually ate eggs from the buffet....they even met my standards. I also really liked that the Grand Hyatt didn't surcharge you to death on every little thing like so many hotels do (ie. refrig, wifi, etc.) The best part of our stay though was the staff. The hotel staff was wonderful!! Everyone was so welcoming and helpful. We used the concierge staff like every day. They helped us book outings and always got us where we wanted to go, which made our stay more enjoyable. I would definitely recommend this hotel to anyone and iif/when I come back to San Francisco, I will most definitely stay at the Grand Hyatt again!!

Posted by , from Canton, OH on Jul 24, 2016

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Comment from Hotel Management

by Tiffany

Wow! Thank you so much for your kind words. We are thrilled you had such a wonderful time with us! I'll make sure to share your compliment with our entire team. Look forward to welcoming you back in the future for another fantastic stay!

5 out of 5

Perfect location in Union Square

Pros: proximity to Union Square, friendly staff
Cons: it would be nice if housekeeping left more than two paper coffee cups
the staff was friendly and responsive to our request.

Posted by , from Dallas on Jul 18, 2016

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4 out of 5
The hotel is a perfect central location! The bed is exceptionally comfortable! No backaches in the morning!! Staff is very friendly and helpful! The only complaint I have is the lack of drawer space in the room and the lack of hooks, counter space and/or drawer space in the bathroom!

Posted by , from bergen County, NJ on Jul 12, 2016

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About the Grand Hyatt San Francisco Union Square

Location 345 Stockton St, San Francisco, CA 94108

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, limo/town car service, and meeting rooms. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 30000 square feet (2787 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Grand Hyatt San Francisco Union Square. For a fee, parking is available. A complete renovation of Grand Hyatt San Francisco Union Square was completed in November 2012. This 4-star San Francisco hotel is smoke free.

  • 1 building
  • 662 guestrooms or units
  • 36 levels
  • 23 conference rooms
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (23.1 km / 14.3 mi)
  • Train station: San Francisco 4th and King Station (2.1 km / 1.3 mi)
  • Metro station: Montgomery St. Station (0.6 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Grand Hyatt San Francisco Union Square offers 662 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Grand Hyatt San Francisco Union Square has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Guests enjoy complimentary access to the state-of-the-art Hyatt Stay Fit Gym on the 35th floor. The gym is open 24 hours and includes cardio machines with individual TV monitors, resistance equipment, free weights, medicine balls, and refreshing peppermint-scented face towels.

For a challenging hill climb with extraordinary vistas, start at the base of Nob Hill, one block from the hotel, on the other side of Union Square. Walk up steep Powell Street and turn left onto California Street. Take a breather at Huntington Park, with its beguiling Fountain of the Tortoises.

For a change of pace, walk or jog along the waterfront Embarcadero, easily accessible via the F-line streetcar, three blocks from the hotel.

The recreational activities listed below are available either on site or near the hotel; fees may apply.


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 4 PM
  • Check-in time ends at midnight


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!


  • Pets: USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Service animals exempt from fees/restrictions
  • Parking height restrictions apply


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 9 and USD 32 per person (approximately)
  • Self parking fee: USD 39 per night
  • Valet parking fee: USD 67.26 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt San Francisco Union Square
  • Hyatt Hotel San Francisco Grand Square Union
  • Grand Hyatt San Francisco Union Square Hotel

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.