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4.0 out of 5

"I liked the opportunity to eat on the patio while the kids played in the pool. " More

By a verified traveler on Sun 27 Mar 2022

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Hotel Description

San Antonio apartment with free WiFi

Near the airport

Within a 15-minute walk of the aparthotel, you'll find USAA Corporate Office Headquarters and Huebner Oaks. South Texas Medical Center and CHRISTUS Santa Rosa Hospital - Medical Center are also within 3 miles (5 km).

Free perks

This aparthotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and microwaves, the 107 apartments offer free WiFi and free wired Internet, as well as flat-screen TVs. Free weekday newspapers, free local calls, and laptop-compatible safes are also available.

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max
$99* Per night/room Sep 9 - Sep 10

Studio, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

King, Studio, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hampton Inn & Suites San Antonio Northwest/Medical Center ratings based on 18 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hampton Inn & Suites San Antonio Northwest/Medical Center

Everyone (6) Couples (3) Family (12)
5 out of 5
I liked the opportunity to eat on the patio while the kids played in the pool.

Posted by on Mar 27, 2022

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Comment from Hotel Management

Mar 29, 2022 by Carlos Diaz

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Hampton Inn & Suites San Antonio Northwest/Medical Center. As we pride ourselves on delivering a memorable hotel experience during your travels. We have shared your feedback with the appropriate hotel team to celebrate the great stay you have with us. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity serve you again whenever your travels bring you back to San Antonio.

5 out of 5
Easy access to the property.

Posted by , from RICHMOND on Mar 22, 2022

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Comment from Hotel Management

Mar 30, 2022 by Guest Service Manager

Dear ARMAND, Thank you so much for this great score regarding your recent experience with us during your time in San Antonio. We thank you for being our guest and we hope to welcome you back in the near future!

1 out of 5
Our room was not cleaned properly, the sheets and pillows had an unpleasant odor. The first room they gave us, the door would not lock, the restroom door did not close correctly. I asked to get another room and they did give me another room, but in this room the tv was malfunctioning. It had 3 lines across the tv. I had booked for 2 nights, only stayed 1 night and made reservations in another hotel.

Posted by on Oct 19, 2021

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Comment from Hotel Management

Nov 27, 2021 by Guest Service Manager

Dear Veronica, Thank you so much for this feedback, as it helps us better our product and service. We sincerely would like to apologize to you for any maintenance issues you encountered during your stay. We hope to welcome you back in the future to have another opportunity to better serve you. Thank you.

5 out of 5
Everything was great

Posted by on Aug 1, 2021

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Comment from Hotel Management

Aug 16, 2021 by Guest Service Manager

Thank you so much for this great rating, we hope you had a wonderful stay and we hope to welcome you back anytime you visit San Antonio.

4 out of 5
Clean, nice people at reception. 👍

Posted by on Jul 17, 2021

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Comment from Hotel Management

Aug 16, 2021 by Guest Service Manager

Dear Guest, Thank you so much for this great rating and our guest service agents love to provide friendly service, we hope you had a wonderful stay and we hope to welcome you back anytime you visit San Antonio.

2 out of 5
Compared to last time we used the facility this time as a disappointment. Arrived at site at 2:00 pm. We had asked for a room with handicapped amenties. The staff member told us that the room was not ready that it would be in 30 minutes. We decided to come back later. We returned at 9:00 p.m. and were informed by another staffer that the room as not ready but that it would be in 30 minutes. We waited for 45 minutes and were told the room was ready. Arrived at the room and it was evident that it was not a room with handicapped amentities but it was late and we decided to stay there. No towels were found in the bath room. Had to go to the desk to get them. The commode was very low and there were no bars for support, the same for the shower . The sink in the bathroom was plugged and water would not flow down the drain until it reached the hole at the top of the basin. This matter was brought to the attention of the morning staffer. We had booked for three nights but after our first night we decided to cancel. This was not the quality of service we had experience on prior stays. Ruben & Olga Saenz

Posted by on Mar 22, 2021

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4 out of 5
Very clean and great location, but the walls were very thin. The family next to us was up until 2:15am.

Posted by on Feb 1, 2021

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5 out of 5
Cleanliness good area great staff. No full breakfast just the simple stuff due to COVID-19 but I’m okay with it. Overall great.

Posted by , from Houston tx on Nov 1, 2020

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Comment from Hotel Management

Nov 5, 2020 by Guest Service Manager

Dear Francisco, Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and look forward to your next visit with us!

1 out of 5

Posted by on Mar 16, 2020

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Comment from Hotel Management

Mar 28, 2020 by Brian

Thank you for your review and feedback! We greatly appreciate it and hope to see you again soon!

5 out of 5
The layout of the suite with separate tub/sink. Toilet sink was wonderful

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 8, 2020 by Guest Service Manager

Dear Guest, Thank you for this amazing feedback, We greatly appreciate you being our guest and we hope to welcome you back anytime you visit San Antonio!

About the Hampton Inn & Suites San Antonio Northwest/Medical Center

Location 11426 IH 10 W, San Antonio, TX 78230

Property Features

Hampton Inn & Suites San Antonio Northwest/Medical Center offers its guests an indoor pool and a fitness center. Public spaces have free WiFi and wired Internet. A business center and a meeting room are available. Free breakfast is served daily. Event space at this aparthotel measures 1586 square feet (147 square meters) and includes conference space. The business-friendly Hampton Inn & Suites San Antonio Northwest/Medical Center also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. This San Antonio aparthotel is smoke free.

  • 1 building
  • 107 guestrooms or units
  • 4 levels
  • 1586 sq ft of conference space
  • 147 sq m of conference space
  • Built in 2015
  • To-go breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hampton Inn & Suites San Antonio Northwest/Medical Center offers 107 accommodations with laptop-compatible safes and complimentary weekday newspapers. Flat-screen televisions are featured in guestrooms. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the aparthotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Cave exploring/spelunking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Skydiving nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • SpringHill Suites Hotel San Antonio /Six Flags
  • SpringHill Suites San Antonio /Six Flags
  • Hampton Inn San Antonio Northwest
  • Hampton Inn Suites San Antonio Northwest/Medical Center

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.