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4.5 out of 5

"Clean and service excellent " More

By a verified traveler on Sun 20 Jun 2021

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Hotel Description

4-star eco-friendly hotel near Shops at Rivercenter, connected to the convention center

Central San Antonio getaway

With a stay at this Downtown San Antonio hotel, you'll be steps from Shops at Rivercenter and LEGOLAND® Discovery Center. River Walk and Alamo are also within half a mile (1 km).

Business services

This hotel features an outdoor pool, A 24-hour gym, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A bar/lounge, a 24-hour front desk, and a coffee shop are also provided.

Free Internet, comfy beds

Featuring conveniences like refrigerators and coffee/tea makers, the 1003 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Pillowtop beds, premium bedding, and hair dryers are also available. Housekeeping is available on request.

Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$198* Per night/room Dec 24 - Dec 25

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Hyatt San Antonio River Walk ratings based on 32 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hyatt San Antonio River Walk

Everyone (14) Couples (7) Family (11)
5 out of 5

Posted by on Jun 22, 2021

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Comment from Hotel Management

Jul 2, 2021 by Maribeth DeMello

Thank you for your review. Please come back and see us again soon!

5 out of 5
Clean and service excellent

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 24, 2021 by Maribeth DeMello

Thank you for your review. Please come back and see us again soon!

5 out of 5
Staff was amazing

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jun 9, 2021 by Maribeth DeMello

Thank you for your review. Please come back and see us again soon!

5 out of 5
The staff here was excellent. We checked in with no problems and they were helpful with everything. Highly RECOMMEND this hotel.

Posted by on May 26, 2021

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Comment from Hotel Management

May 26, 2021 by Maribeth DeMello

Thank you for your review. Please come back and see us again soon!

4 out of 5
Good property for location. Needed a microwave in the room to use instead of trying to find one on the floor.

Posted by on May 12, 2021

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Comment from Hotel Management

May 13, 2021 by Maribeth DeMello

Thank you for your review. Please come back and see us again soon!

5 out of 5
Loved my stay , will be coming back to stay. All employees are very professional.

Posted by on Mar 29, 2021

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Comment from Hotel Management

Apr 14, 2021 by Maribeth DeMello

Thank you for your review. Please come back and see us again soon!

4 out of 5
Great staff. Amazing hotel very good location right no the river walk

Posted by on Mar 20, 2021

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Comment from Hotel Management

Mar 20, 2021 by Maribeth DeMello

Thank you for your review. Please come back and see us again soon!

4 out of 5
Clean, friendly yet professional, great service. Our door key battery was dead and caused a delay in entering our room, but they got it taken care of quickly. Again, great service!

Posted by , from Lampasas on Nov 22, 2020

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Comment from Hotel Management

Nov 23, 2020 by Maribeth DeMello

Thank you for your review. We are working hard to address your concerns and make improvements. Please come back and see us again soon!

5 out of 5
Location, friendliness and helpfulness of staff, ease of check in.

Posted by on Jan 2, 2020

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Comment from Hotel Management

Feb 25, 2020 by Maribeth

Thank you for choosing Grand Hyatt San Antonio. We appreciate your comments and look forward to your next visit. Please come back and see us again soon!

5 out of 5
Love being in the river walk. The bar prices are very high.

Posted by on Dec 26, 2019

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About the Grand Hyatt San Antonio River Walk

Location 600 E Market St, San Antonio, TX 78205

Property Features

Grand Hyatt San Antonio River Walk offers its guests an outdoor pool and a 24-hour health club. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 115000 square feet (10684 square meters) and includes a conference center. A terrace, tour/ticket assistance, and an arcade/game room are also featured at the eco-friendly Grand Hyatt San Antonio River Walk. Parking is available for a fee. This 4-star San Antonio hotel is smoke free.

  • 1 building
  • 1003 guestrooms or units
  • 24 levels
  • 115000 sq ft of conference space
  • 10684 sq m of conference space
  • Built in 2008
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: San Antonio Station (1 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Grand Hyatt San Antonio River Walk offers 1003 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:00 AM to 11:00 AM.

Perks Coffee and More - Onsite coffee shop. Open 24 hours.

Bar Rojo - Onsite cocktail bar.

Ruth's Chris - This steakhouse serves breakfast, lunch, and dinner. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation.

Guests will receive an email 24 hours before arrival with check-in information and smart lock details. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, and JCB International; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Pet policy: only dogs weighing 50 pounds and under or 2 dogs under a combined weight of 75 pounds are permitted. The fees for stays of up to 6 nights is USD 100 per stay; stays for 7 to 30 nights an additional USD 100 cleaning fee will be charged; for stays of 30 or more nights a fee will be assessed at the hotel's discretion.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 2.54 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 25 for adults, USD 2 and USD 10 for children (approximately)
  • Self parking fee: USD 38 per night (in/out privileges)
  • Valet parking fee: USD 49 per night (in/out privileges)
  • Service fee: USD 3 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt San Antonio
  • Grand Hyatt San Antonio Hotel
  • San Antonio Grand Hyatt
  • Grand Hyatt San Antonio Hotel San Antonio
  • Hyatt San Antonio
  • San Antonio Hyatt
  • San Antonio Grand Hyatt
  • Hyatt San Antonio
  • San Antonio Hyatt
  • Grand Hyatt San Antonio
  • Grand Hyatt Antonio River Walk
  • Grand Hyatt San Antonio River Walk Hotel
  • Grand Hyatt San Antonio River Walk San Antonio
  • Grand Hyatt San Antonio River Walk Hotel San Antonio

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.