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"Liked the nice size of the room for a family of 6. Love that we could bring our dog. The room wasnt as clean as expected, just dust and dirt around th ... " More

By a verified traveler on Tue 26 Nov 2019

Hotel Description

San Antonio hotel in Vance Jackson area

In San Antonio

Your stay at this Vance Jackson hotel places you within 2 miles (3 km) of Huebner Oaks and USAA Corporate Office Headquarters. University of Texas Health and Science Center at San Antonio and South Texas Medical Center are also within 3 miles (5 km).

Fitness center

This hotel features a fitness center and a seasonal outdoor pool. Business travelers can take advantage of the free WiFi in public areas. Free self parking and a safe deposit box are also offered on site.

Free WiFi, kitchens

The 84 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, coffee/tea makers, and flat-screen TVs with cable channels. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$72* Per night/room Dec 24 - Dec 25

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Extended Stay America - San Antonio - Colonnade ratings based on 38 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America - San Antonio - Colonnade

Everyone (6) Couples (1) Family (8)
4 out of 5
Liked the nice size of the room for a family of 6. Love that we could bring our dog. The room wasnt as clean as expected, just dust and dirt around the edges of the bathroom and in corners. Kind of wierd that you have to ask for everyrhibg in the kitchen.

Posted by on Nov 26, 2019

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Comment from Hotel Management

Nov 26, 2019 by Hotel Management

Thank you for your recent stay at Extended Stay America and for bringing along your furry friend. Pets are always welcome at our hotel, so we are thrilled you and your pet enjoyed your stay with us. However, we sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. We also regret your disappointment with our kitchenware policy. We hope to see you and your family again soon. Sincerely, Hotel Management

5 out of 5

Posted by on Aug 12, 2019

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3 out of 5
Smell like fish in hallway and bed sheets were stained.

Posted by on Aug 1, 2019

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Comment from Hotel Management

Aug 2, 2019 by Hotel Management

Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

1 out of 5
First let me start by saying this is in a great area, that is all that is good. 2nd, we got to the room and there were hard cinnamon rolls that had been left in the oven. The microwave had burnt cheese on the rotating plate. We stayed for 1 night and did not need to use the kitchen. The topper of this was the roaches that appeared in the kitchen and bathroom the next morning. Talk about disgusting. The manager was applogetic and refunded the stay but we will NEVER stay at this hotel again. Another thing is that this propety seems to attract truckers, construction workers, heavy alcohol drinkers, and other individuals that seem to be rough around the edges.

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 25, 2019 by Hotel Management

Sylvia, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

2 out of 5

Posted by on Mar 12, 2019

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Comment from Hotel Management

Apr 22, 2019 by Hotel Management

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management

1 out of 5
This was the dirtiest, trashiest, poorly managed hotel I have ever stayed at in my life. Pubic hairs on the towels and sheets. Dirty pillows. Trash on the floor in the hallways and sticky substance all over the floor in our room. Missing doors on the cabinets. Bugs everywhere. It was absolutely terrible.

Posted by on Mar 10, 2019

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Comment from Hotel Management

Mar 11, 2019 by Hotel Management

Thank you for your feedback regarding your stay. Please accept our apologies for the cleanliness issues you experienced in your room. We assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We truly appreciate your feedback and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management

5 out of 5
Nice Hotel. Friendly service. Great location and easy to find.

Posted by on Mar 4, 2019

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Comment from Hotel Management

Mar 5, 2019 by Hotel Management

Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and that our location exceeded your expectations. Thank you for the exceptional review and we hope to have you as our guest again soon. Sincerely, Hotel Management

3 out of 5
I booked 2 rooms 1 with a double queen bed and did not receive it forcing me to sleep on the floor. I also had unclean bathroom call and management came up to clean.

Posted by , from DALLAS on Mar 19, 2018

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Comment from Hotel Management

Mar 21, 2018 by Hotel Management

Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. We have shared your feedback with our entire team and will use it as a training tool to improve our performance moving forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management

4 out of 5

2 nights stay in the family suit

Ronnie at the front desk was awesome, great welcoming. The room was big enough for my family for a reasonable price. The area around is very safe and it is only 15 mins away from the Riverwalk. I would stay here again. I recommend this hotel.

Posted by , from Texas on Dec 29, 2016

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5 out of 5

Great place to stay

We stayed here with our Girl Scout Troop. It was perfect from greeting at front desk to departure. We all took their card so we can book their for our next family stay.

Posted by , from S on Jun 13, 2016

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About the Extended Stay America - San Antonio - Colonnade

Location 4331 Spectrum One, San Antonio, TX 78230

Property Features

Extended Stay America - San Antonio - Colonnade offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi. The business-friendly Extended Stay America - San Antonio - Colonnade also features a vending machine, coffee/tea in a common area, and laundry facilities. Free self parking is available. This San Antonio hotel is smoke free.

  • 84 guestrooms or units
  • 3 levels
  • Built in 2005
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: San Antonio Intl. Airport (SAT) (14.6 km / 9.1 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - San Antonio - Colonnade offers 84 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day, plus a one-time cleaning fee of USD 150
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day plus USD 150 one-time cleaning fee
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Colonnade
  • Extended Stay America Colonnade Aparthotel
  • Extended Stay America Colonnade Aparthotel San Antonio
  • Extended Stay America San Antonio
  • Extended Stay America San Antonio Colonnade
  • San Antonio Colonnade
  • Extended Stay America San Antonio Colonnade Aparthotel
  • Extended Stay Deluxe San Antonio-Colonnade Hotel San Antonio
  • Extended Stay America San Antonio Colonnade Hotel
  • Extended Stay America Colonnade Hotel
  • Extend Stay America Colonna
  • Extended Stay America - San Antonio - Colonnade Hotel
  • Extended Stay America - San Antonio - Colonnade San Antonio

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.