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 San Antonio •1 Room
 San Antonio • 1 Room
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Aloft San Antonio Airport

3-star property
838 NW Loop 410, San Antonio, TX 1-855-201-7819
4.2 out of 5
Very good!
See all 12 travelocity Reviews

"The property was very nice but we had alittle problem with a roach. " More

By a verified traveler on Sun 28 May 2023

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Hotel Description

3-star hotel in Shearer Hills - Ridgeview

Shearer Hills - Ridgeview stay

Your stay at this Shearer Hills - Ridgeview hotel places you within 3 miles (5 km) of North Star Mall and Alamo Quarry Market. Also, Quarry Golf Club is within 3 miles (5 km) and San Antonio Zoo and Aquarium is within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour gym and perks like free self parking and a free area shuttle.

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$114* Per night/room Oct 7 - Oct 8

aloft, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

aloft, Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing w/ Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing w/ Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Aloft San Antonio Airport ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Aloft San Antonio Airport

Everyone (7) Couples (2) Family (3)
5 out of 5

Posted by on Jun 1, 2023

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Comment from Hotel Management

Jun 3, 2023 by Customer Service

Thank you for the excellent rating, Ruth!Our goal is to go above and beyond to ensure our guests have a memorable experience at Aloft San Antonio Airport! We look forward to hosting you again soon.

5 out of 5
The property was very nice but we had alittle problem with a roach.

Posted by , from NEWPORT NEWS on May 28, 2023

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Comment from Hotel Management

May 29, 2023 by Customer Service

Hello Michael,Thank you for taking the time to leave a review and share your experience at Aloft San Antonio Airport. It's great to hear that you found our property to be very nice.However, we sincerely apologize for the incident you mentioned regarding an unwanted guest in your room. We understand how this can affect your overall experience, and we'd like to assure you that our team is committed to maintaining the highest level of cleanliness and addressing any such issues promptly. Upon learning about this matter, our team will take immediate steps to investigate, address and prevent any future occurrences.At Aloft San Antonio Airport, we always strive to provide a pleasant and comfortable stay for our guests, and we appreciate your feedback as it helps us identify areas for improvement. We truly hope you'll consider giving us another opportunity to serve you better in the future.

5 out of 5
We chose this hotel because it was close to the airport and had a pool. It ended up being perfect. The guy that checked us in was so friendly, told us there was a wedding party there and put us in a quiet room away from the noise. (We didn't even ask!) The pool was decent, hotel was within walking distance to restaurants. Complimentary bus to the airport was fantastic.

Posted by on Apr 12, 2022

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5 out of 5

Posted by on May 2, 2021

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Comment from Hotel Management

May 14, 2021 by Joe C

Thank you for your feedback! Thank you for staying with us we look forward to seeing you again!

4 out of 5
Free parking was a plus because most if not all the properties by the river walk and around charge at least $20 a night. Property was clean and bed was comfortable.

Posted by on Feb 14, 2021

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Comment from Hotel Management

Feb 16, 2021 by Joe C

Thank you for taking the time to complete a survey of our hotel. We appreciate your feedback and hope to see you again the next time your travels bring you to the area.

4 out of 5
Room looked dirty. Missing towels and they only proved 1 roll of toilet paper.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Joe C

On behalf of our entire staff here at the Aloft Hotel San Antonio, we would like to extend you a warm welcome. We appreciate the opportunity to serve you. Please allow me to apologize for our inability to provide you with the incompletion of your room. The circumstances which you encountered were by no means typical of the standards established at our hotel.

2 out of 5
Heater not working in pool pool was cold could not fix.fire outside not going, wanted to sit out side but could not. Staff was polite

Posted by on Jan 25, 2020

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Comment from Hotel Management

Feb 3, 2020 by Joe C

Thank you for your review. We are glad you chose our hotel during your stay here San Antonio and we are very sorry that you ran into problems during your stay. Unfortunately mechanical equipment sometime fail without giving any notice which is what happen to our pool heater. We are so sorry your family was not able to enjoy our heated pool. We hope the next time you are in the area you will stay with us again so we can have another chance at showing you what we are all about.

5 out of 5

Posted by on Oct 28, 2019

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Comment from Hotel Management

Oct 30, 2019 by Jimmy Pesina

Thank you for your feedback and positive review! I am happy to hear that you enjoyed your stay with us! We take pride in providing great customer service and making our guests feel welcome and at home! We look forward to your return.

3 out of 5
My truck was broke into on the parking lot. No security cameras beyond the building in the same parking lot and parking lot lights not on one night. No real concern of property loss. There were people walking up and down the hallway late . Would not stay there again!

Posted by on Aug 21, 2019

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Comment from Hotel Management

Sep 4, 2019 by JIMMY PESINA

Thank you for taking the time to write a review on Trip Advisor. We apologize for not meeting your expectations as we strive to ensure the guest experience is problem free. We will definitely address these issues and your feedback is appreciated as it helps us improve. We hope that you were able to enjoy the remainder of your stay in San Antonio and we do hope you will provide us a second chance in the near future.

4 out of 5

Posted by on Feb 8, 2019

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About the Aloft San Antonio Airport

Location 838 NW Loop 410, San Antonio, TX 78216

Property Features

Aloft San Antonio Airport offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. Event space at this hotel measures 518 square feet (48 square meters) and includes conference space. The business-friendly Aloft San Antonio Airport also features a garden, a picnic area, and complimentary newspapers in the lobby. An area shuttle within 3 miles and a roundtrip airport shuttle (available 24 hours) are free. Self parking is free. This 3-star San Antonio hotel is smoke free.

  • 1 building
  • 141 guestrooms or units
  • 5 levels
  • 518 sq ft of conference space
  • 48 sq m of conference space
  • Built in 2009
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle and area shuttle within 3 miles
  • Parking: Free self parking

Room Amenities

Aloft San Antonio Airport offers 141 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Aloft San Antonio Airport has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Aloft San Antonio Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and onsite parking

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Pets allowed (no fees)
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Number of children who can stay free - 4
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 3.00–10.00 for adults, and USD 3.00–10.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aloft Hotel San Antonio Airport
  • Aloft San Antonio Airport
  • Aloft San Antonio Airport Hotel San Antonio
  • Aloft San Antonio Airport Hotel
  • Aloft San Antonio Hotel

You should know

  • Up to 4 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.