For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Create your free account
OR
Sign in to your account
OR
Recent Playa Mujeres Hotel Reviews By Fellow Wanderers
Their employees need to get trained
I got moved from room because the room I got was falling apart. The waiters at the restaurant they are rude and have attitudes .No customer service what so ever.
OK
Stayed 5/22-5/29/18.Ocean frnt villa.The room was clean but signs of water damage.The phone in our room did not work. They replaced the phone but still did not work. We were not able to call for assistance for anything. No WiFi or cellular access. The ocean front view was spectacular but there were many birds and there was a smell that was not pleasant, so we did not sit on the balcony. The villas are a short walk from the beach and the main part of the resort. Seems like it would’ve been better to stay in the main part (tower).The food was below average, food was cold. The specialty restaurant the food was not good and very weird menu options. Also most restaurants are only open on certain days, so you basically rely on the buffet. It was nice when you had the option for them to cook “made to order” food such as chicken, steak, shrimp, but this was just luck if that happened. The alcohol and drinks were great, although they did run out of bottled water a few times! The service the staff provided was fabulous. They were always pleasant and helpful. The staff member that was awesome was Gustavo. He made sure we had everything we needed while on the beach. Thanks again Gustavo!!!! Two entertainment staff members made our experience enjoyable were Alex and Baby Jesus.
Excellent Hotel and Services!
This is the 3rd time we stayed on our anniversary and will stay again next year. Excellent Hotel, Accommodations and Services. Had a great Beach Waiter names Emiliano which kept our drinks filled at all times. Even tried new ones we never had. Felt like royalty and everything they did for us. Yet another memorable anniversary at Playa Mujeres with Excellence Resorts.
Best week ever!
The food and the staff are excellent! We have gone for our anniversary for past 3 years in a row and are planning our trip for next year. Mario and Raul make the best margaritas in the lobby bar! Leo always available to help with cab and dinner reservations.
Family friendly
I absolutely enjoyed our recent stay at Crown Paradise Resort. My kids had an amazing time. There is always something to do and the food and service was excellent! We will definitely go back soon!
Quickie getaway
The wife and I did a four night quickie getaway for her birthday. The staff was amazing! (12th floor peeps were kind and very attentive) I suggest purchasing the extras like dinner on the beach, room upgrade(privacy pool and breakfast included), and bottle service.
Travelers Like You Recently Booked These Playa Mujeres Hotels
Excellence Playa Mujeres - Adults Only - All Inclusive 5.0 out of 5.0
Booked 5 hours ago
Finest Playa Mujeres by Excellence Group - All inclusive 5.0 out of 5.0
Booked 5 hours ago
Secrets Playa Mujeres Golf & Spa Resort - All Inclusive 4.5 out of 5.0
Booked 8 hours ago
Villa del Palmar Cancun Luxury Beach Resort & Spa 4.0 out of 5.0
Booked 42 hours ago
- Hostel Punta Sam
- Sea by C - Adults Only
- La Amada Residences. SUN IN April. Soldes Too!!!
- Mexican Paradise
- Riu Palace Costa Mujeres
- Cancun Christmas! Bring the Kids! First Class Suite Sleeps 6
- New Years at Villa del Palmar Cancun Luxury Resort & Spa
- Family Selection Costa Mujeres
- Amazing 2 Bedroom Luxury Suite in Beautiful Cancun! Perfect Villa for New Years!
- Marriott Cancun Resort
- Emporio Cancun
- The Westin Resort & Spa Cancun
- Comfort Inn Cancun Aeropuerto
- Krystal Grand Punta Cancun
- Royal Solaris Cancun Resort Marina & Spa - All Inclusive
- Panama Jack Resorts Cancun All Inclusive-Formerly Gran Caribe
- Krystal Cancun
- Real Inn Cancún
- Crown Paradise Club Cancun All Inclusive
- GR Solaris Cancun & Spa - All Inclusive
An Airport
An Attraction
- Punta Sam Ferry Terminal Hotels
- Playa Mujeres Golf Club Hotels
- La Isla Shopping Mall Hotels
- El Rey Ruins Hotels
- Delfines Beach Hotels
- Plaza Las Americas Hotels
- Aquaworld Hotels
- Ventura Park Cancun Hotels
- Dolphin Discovery Hotels
- Las Plazas Outlet Cancun Hotels
- Mayan Temple Hotels
- Cancun Interactive Aquarium Hotels
- Flights to Cancun
The best fares to get you there
- Cancun Hotels
Find the perfect hotel deal everyday
- Cancun Vacation Rentals
Great Deals on Alternative Accommodations
- Cancun Car Rentals
Affordable cars to get you around town
- Cancun Vacations
Save more by combining flights, hotels and cars
- Things to do in Cancun
Discover events, experiences & tours