Stayed 5/22-5/29/18.Ocean frnt villa.The room was clean but signs of water damage.The phone in our room did not work. They replaced the phone but still did not work. We were not able to call for assistance for anything. No WiFi or cellular access. The ocean front view was spectacular but there were many birds and there was a smell that was not pleasant, so we did not sit on the balcony. The villas are a short walk from the beach and the main part of the resort. Seems like it would’ve been better to stay in the main part (tower).The food was below average, food was cold. The specialty restaurant the food was not good and very weird menu options. Also most restaurants are only open on certain days, so you basically rely on the buffet. It was nice when you had the option for them to cook “made to order” food such as chicken, steak, shrimp, but this was just luck if that happened. The alcohol and drinks were great, although they did run out of bottled water a few times! The service the staff provided was fabulous. They were always pleasant and helpful. The staff member that was awesome was Gustavo. He made sure we had everything we needed while on the beach. Thanks again Gustavo!!!! Two entertainment staff members made our experience enjoyable were Alex and Baby Jesus.
1 week ago by A verified traveler from North Carolina
This is the 3rd time we stayed on our anniversary and will stay again next year. Excellent Hotel, Accommodations and Services. Had a great Beach Waiter names Emiliano which kept our drinks filled at all times. Even tried new ones we never had. Felt like royalty and everything they did for us. Yet another memorable anniversary at Playa Mujeres with Excellence Resorts.
1 week ago by A verified traveler from Billings, Montana
The food and the staff are excellent! We have gone for our anniversary for past 3 years in a row and are planning our trip for next year. Mario and Raul make the best margaritas in the lobby bar! Leo always available to help with cab and dinner reservations.
The wife and I did a four night quickie getaway for her birthday. The staff was amazing! (12th floor peeps were kind and very attentive) I suggest purchasing the extras like dinner on the beach, room upgrade(privacy pool and breakfast included), and bottle service.