On the beach
Your stay at this Playacar property places you within 3 miles (5 km) of Quinta Avenida and Mamitas Beach Club. Also, Playacar Golf Club is within 3 miles (5 km) and Grand Coral Golf Riviera Maya is within 6 miles (10 km).
A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive property. Spend a day at the beach surfing, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.
Free WiFi, LCD TVs
The 335 guestrooms have LCD TVs with cable channels and offer free WiFi and furnished balconies or patios. Minibars, hair dryers, and showers are also available.
Sep 28, 2019 by General Manager
Dear Don, Thank you for your review of the Viva Wyndham Azteca in Playa del Carmen! It is a pleasure indeed to receive such positive feedback following your recent stay, and we are delighted that you enjoyed your stay with us. We would be honored to welcome you back in a near future. Kind regards, General Manager Viva Wyndham Azteca
Jun 14, 2019 by General Manager
Dear Guest, We would like to express our deepest gratitude for your generous comments and for posting your review on Expedia. We are very pleased to know that you enjoyed your visit to our beautiful Resort. We are looking forward welcoming you back in a very near future! Kind regards, General Manager Viva Wyndham Azteca
Mar 5, 2019 by Guest service
Dear guest: We appreciate you have contacted us, it is very important for us to receive your comments. We are sorry for the inconveniences; we will attend your observations and suggestions as soon as possible in order to give you a response.
Jan 25, 2019 by General Manager
Dear Guest, Thank you for choosing our Resort as the destination for your recent vacations. We appreciate your good comments about our services. We apologize for any inconvenience that you might have experienced. Please do not forget that we will be pleased to welcome you back at Viva Wyndham Azteca. Kind regards, General Manager Viva Wyndham Azteca
Dec 18, 2018 by General Manager
Dear Yesenia, Thank you for posting your comments on Expedia. We will take your observations into consideration, as they will assist us in our ongoing commitment to improve our services and facilities. Best regards, General Manager Viva Wyndham Azteca
Jan 8, 2018 by General Manager
Dear customer, Please accept a sincere apology for any inconvenience that you might have experienced during your recent stay in the Mayan Riviera. We appreciate the time you dedicated to write your remarks about your vacation. Your comments will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to meet with your expectations and we remain at your disposal. Best regards, General Manager Viva Wyndham Azteca
Aug 21, 2017 by General Manager
Dear Vanny, Thank you for sharing your comments with us on your recent vacation to the Riviera Maya. We are really happy to hear that you had an amazing time with the Animation staff. It is important for us that the entire family had a great experience. Your observations and suggestions will be taken into consideration and we can assure you that our clients’ opinions are very important to us because it is the most valuable source of information to improve our services and facilities. Again thank you for choosing to stay with us. Kind regards, General Manager Viva Wyndham Azteca
May 15, 2017 by General Manager
Dear Stephanie, We would like to express our deepest gratitude for your generous comments and for posting your review on Travelocity. We are very pleased to know that you enjoyed your visit to our beautiful Resort. We are also delighted to hear that you are part of our group of loyal guests, whom year after year honor us with their preference. We are looking forward welcoming you back in a very near future! Kind regards, General Manager Viva Wyndham Azteca
Mar 31, 2017 by Guest Service
Dear guest, Thank you for your kind review. We are glad that your overall appreciation of our Resort, its services and facilities was positive, but regret that not everything was perfect. We assure you that the involved departments were informed about these incidents and we will do our utmost to improve the quality of our services. Thank you once more for your constructive feedback and we hope that we will be able to welcome you back to the Viva Wyndham Azteca in the near future. Kind regards,
Jan 25, 2017 by General Manager
Dear guest, Thank you for having taken the time to write this positive review on Travelocity. We are delighted that you selected us as the destination for your vacation to Mexico and we are even more thrilled to hear that you enjoyed your stay with us due to the wonderful entertainment group and babysitter service. It would be a pleasure for us to welcome you back at Viva Wyndham Azteca. Kind regards, General Manager Viva Wyndham Azteca
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Viva Wyndham Azteca Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Viva Wyndham Azteca Resort - All Inclusive like a complimentary children's club and an outdoor pool. Free breakfast is available daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, an outdoor tennis court, and a spa tub. You'll have access to the outdoor pool at a partner property. Self parking is free. This 3.5-star Playa del Carmen property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Viva Wyndham Azteca Resort - All Inclusive offers 335 accommodations, which are accessible via exterior corridors and feature minibars and hair dryers. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM.
El Nopal - This buffet restaurant serves breakfast, lunch, and dinner.
II Palco - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Bamboo - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Xul Ha - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
El Cenote - This poolside bar serves light fare only. Open daily.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, a fitness center, and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, and a spa tub.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
The hotel provides onsite PCR and Antigen COVID-19 testing for a surcharge. Visit Guest Services upon arrival to get details on testing and scheduling to ensure results are ready in time by departure.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.