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Viva Wyndham Azteca Resort - All Inclusive

3.5-star property
Paseo Xaman Ha, Mza, Playa del Carmen, QROO 1-855-201-7819
4.2 out of 5
Very good!
See all 19 travelocity Reviews

"The food wasn’t the greatest. The floors in the rooms were slippery " More

By a verified traveler on Tue 25 Jan 2022

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Hotel Description

4-star beachfront resort near Playacar Golf Club

Beachfront retreat

Your stay at this Playacar resort places you within 3 miles (5 km) of Playacar Golf Club and Mamitas Beach. Also, Quinta Avenida is within 3 miles (5 km) and Xplor Theme Park is within 6 miles (10 km).

All-inclusive

A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive resort. Enjoy a day at the beach surfing, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Superior Garden View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$185* Per night/room Jun 14 - Jun 15

Superior Pool View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Pool View - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Oceanfront - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Accessible Room Superior Garden View - 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Garden View - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Viva Azteca by Wyndham - All Inclusive ratings based on 19 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Viva Azteca by Wyndham - All Inclusive

Everyone (13) Couples (1) Family (5)
5 out of 5

Posted by on Jul 24, 2022

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Comment from Hotel Management

Jul 26, 2022 by Customer Care

Dear Gloria, It is a pleasure to receive your 5 points review on Expedia. Thank you for letting us know that you had a great stay at our resort. Again thank you for the opportunity to serve you. Kind regards, Customer Care Viva Wyndham Azteca

4 out of 5
The food wasn’t the greatest. The floors in the rooms were slippery

Posted by on Jan 25, 2022

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Comment from Hotel Management

Jan 28, 2022 by Customer Care

Dear Joan, Thank you for taking the time to write your feedback regarding your stay at our property. Your comments about food and the room floor are taken into account to ameliorate our clients´ satisfaction. Again thank you for the opportunity to serve you. Kind regards, Customer Care Viva Wyndham Azteca.

5 out of 5

Posted by , from Rockford on Aug 24, 2021

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5 out of 5
Had to change rooms, First one had bath tub shower hard to get in to. Specialty Restaurants where Excellant

Posted by , from South Dakota on Sep 28, 2019

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Comment from Hotel Management

Sep 28, 2019 by General Manager

Dear Don, Thank you for your review of the Viva Wyndham Azteca in Playa del Carmen! It is a pleasure indeed to receive such positive feedback following your recent stay, and we are delighted that you enjoyed your stay with us. We would be honored to welcome you back in a near future. Kind regards, General Manager Viva Wyndham Azteca

5 out of 5
clean, well taken care of, great beach. The staff is very attentive

Posted by on Jun 14, 2019

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Comment from Hotel Management

Jun 14, 2019 by General Manager

Dear Guest, We would like to express our deepest gratitude for your generous comments and for posting your review on Expedia. We are very pleased to know that you enjoyed your visit to our beautiful Resort. We are looking forward welcoming you back in a very near future! Kind regards, General Manager Viva Wyndham Azteca

4 out of 5
The people are amazing and friendly. The food was very good. The water in the room tasted like sea water. The balconies were too small to use.

Posted by , from Utah on Feb 22, 2019

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Comment from Hotel Management

Mar 5, 2019 by Guest service

Dear guest: We appreciate you have contacted us, it is very important for us to receive your comments. We are sorry for the inconveniences; we will attend your observations and suggestions as soon as possible in order to give you a response.

3 out of 5
Our hotel was close to the beach and that is where we spent most of our time. The ocean was beautiful! The weather was excellent! The staff on the beach were a lot of fun and full of energy! The customer service staff in the hotel could of been more friendly and helpful. The food was "ok" at the buffet, but pretty good at the restaurant's. There were just shams on the bed to lay your head on and they were very uncomfortable, so never really got a good night sleep.

Posted by on Jan 23, 2019

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Comment from Hotel Management

Jan 25, 2019 by General Manager

Dear Guest, Thank you for choosing our Resort as the destination for your recent vacations. We appreciate your good comments about our services. We apologize for any inconvenience that you might have experienced. Please do not forget that we will be pleased to welcome you back at Viva Wyndham Azteca. Kind regards, General Manager Viva Wyndham Azteca

4 out of 5
Beautiful Beds very uncomfortable old Beach had a lot of seaweed

Posted by , from California on Oct 22, 2018

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Comment from Hotel Management

Dec 18, 2018 by General Manager

Dear Yesenia, Thank you for posting your comments on Expedia. We will take your observations into consideration, as they will assist us in our ongoing commitment to improve our services and facilities. Best regards, General Manager Viva Wyndham Azteca

2 out of 5

i can't beleive this is a Wyndham hotel

Not all inclussive!! They charge you for the room safe, no hair conditioner, they only probide shampoo amd body wash that is glued to the wall and doesn't lather. You can only make restaurant reservation depending on the number of the nights that you stay there. My room had a connecting door that made it very noise and that I could hear everything the neighboors said. No drink service at the beach, you jave to go to the main bar and get your own drinks. Good place for families but not for couples, the pool was overraken by the kids. Not staying there ever again.

Posted by on Jan 2, 2018

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Comment from Hotel Management

Jan 8, 2018 by General Manager

Dear customer, Please accept a sincere apology for any inconvenience that you might have experienced during your recent stay in the Mayan Riviera. We appreciate the time you dedicated to write your remarks about your vacation. Your comments will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to meet with your expectations and we remain at your disposal. Best regards, General Manager Viva Wyndham Azteca

4 out of 5
Great family hotel. The entartaimemt staff was amazing so friendly.. they really make you feel comfortable and are amazing with the kids.. the food could be a little better. Also the one thing that I didn't like Is that they don't refill your mini fridge.. they fill it the first day only after that you're on your own with the drinks.. all the alcoholic drinks are so watered down it's horrible.

Posted by , from ny on Aug 18, 2017

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Comment from Hotel Management

Aug 21, 2017 by General Manager

Dear Vanny, Thank you for sharing your comments with us on your recent vacation to the Riviera Maya. We are really happy to hear that you had an amazing time with the Animation staff. It is important for us that the entire family had a great experience. Your observations and suggestions will be taken into consideration and we can assure you that our clients’ opinions are very important to us because it is the most valuable source of information to improve our services and facilities. Again thank you for choosing to stay with us. Kind regards, General Manager Viva Wyndham Azteca

About the Viva Wyndham Azteca Resort - All Inclusive

Location Paseo Xaman Ha, Mza, Playa del Carmen, QROO 77710

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Surfing/body boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball
  • Tennis rackets
  • Kids club

Lessons/classes/games
  • Aerobics
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Snorkeling
  • Golf
  • Room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Surfing/bodyboarding included
  • Windsurfing included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Golf not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service not included
  • Tennis rackets included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Snorkeling not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Kids club included
  • All meals included
  • Scuba lessons included
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included

Property Features

Viva Azteca by Wyndham - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Viva Azteca by Wyndham - All Inclusive offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this resort measures 6533 square feet (607 square meters) and includes conference space. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Viva Azteca by Wyndham - All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking is free. This 4-star Playa del Carmen resort is smoke free.

  • 339 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 6533 sq ft of conference space
  • 607 sq m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Viva Azteca by Wyndham - All Inclusive offers 339 accommodations, which are accessible via exterior corridors and feature minibars and hair dryers. Rooms open to furnished balconies or patios. 55-inch Smart televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Minibar
  • Smart television
  • Cable channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

El Nopal - This buffet restaurant serves breakfast, lunch, and dinner.

II Palco - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Bamboo - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Xul Ha - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

El Cenote - This poolside bar serves light fare only. Open daily.

Nearby Activities

An outdoor tennis court and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Rock climbing nearby
  • Tennis lessons on site
  • Beach volleyball on site
  • Kayaking on site
  • Fishing nearby
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Bodyboard on site
  • Playground on site
  • Beach yoga on site
  • Boat tours nearby
  • Fitness classes on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Swimming nearby
  • Water sports equipment

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, and a spa tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Viva Azteca by Wyndham - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Onsite COVID-19 testing (PCR) is available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Onsite COVID-19 testing (Antigen) is available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Reservations are required for onsite COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.77 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: USD 2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Azteca Resort
  • Azteca Wyndham
  • Viva Azteca
  • Viva Azteca Resort
  • Viva Wyndham Azteca All Inclusive
  • Viva Wyndham Azteca Playa del Carmen
  • Viva Wyndham Azteca Resort All Inclusive Playa del Carmen
  • Wyndham Azteca
  • Wyndham Viva Azteca
  • Viva Wyndham Azteca Inclusive
  • Viva Wyndham Azteca Resort All Inclusive Playa del Carmen
  • Viva Wyndham Azteca All Inclusive Playa del Carmen
  • Viva Wyndham Azteca Resort - All Inclusive Playa del Carmen
  • Viva Wyndham Azteca All Inclusive
  • Viva Wyndham Azteca Resort All Inclusive
  • Hotel Viva Wyndham Azteca Resort - All Inclusive
  • Viva Wyndham Azteca Inclusive

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.