For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
3.5-star beachfront property near Playacar Golf Club
On the beach
Your stay at this Playacar property places you within 3 miles (5 km) of Quinta Avenida and Mamitas Beach Club. Also, Playacar Golf Club is within 3 miles (5 km) and Grand Coral Golf Riviera Maya is within 6 miles (10 km).
All-inclusive
A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive property. Spend a day at the beach surfing, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.
Free WiFi, LCD TVs
The 335 guestrooms have LCD TVs with cable channels and offer free WiFi and furnished balconies or patios. Minibars, hair dryers, and showers are also available.
Superior Pool View - 1 King Bed
Bed Count1 King BedMaximum Occupancy
2 Max
Superior Pool View - 2 Queen Beds
Bed Count2 Queen BedsMaximum Occupancy
4 Max
Superior Oceanfront - 1 King Bed
Bed Count1 King BedMaximum Occupancy
2 Max
Accessible Room Superior Garden View - 1 Queen Bed
Bed Count1 Queen BedMaximum Occupancy
2 Max
Superior Garden View - 1 King Bed
Bed Count1 King BedMaximum Occupancy
2 Max
Superior Garden View - 2 Queen Beds
Bed Count2 Queen BedsMaximum Occupancy
4 Max
Viva Wyndham Azteca Resort - All Inclusive ratings based on 49 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Viva Wyndham Azteca Resort - All Inclusive
Everyone (12)Couples (2)Family (3)
5 out of 5
Had to change rooms, First one had bath tub shower hard to get in to. Specialty Restaurants where Excellant
Posted by Don, from South Dakota on Sep 28, 2019
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Comment from Hotel Management
Sep 28, 2019
by General Manager
Dear Don,
Thank you for your review of the Viva Wyndham Azteca in Playa del Carmen! It is a pleasure indeed to receive such positive feedback following your recent stay, and we are delighted that you enjoyed your stay with us.
We would be honored to welcome you back in a near future.
Kind regards,
General Manager
Viva Wyndham Azteca
5 out of 5
clean, well taken care of, great beach. The staff is very attentive
Posted by a verified traveler on Jun 14, 2019
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Comment from Hotel Management
Jun 14, 2019
by General Manager
Dear Guest,
We would like to express our deepest gratitude for your generous comments and for posting your review on Expedia.
We are very pleased to know that you enjoyed your visit to our beautiful Resort.
We are looking forward welcoming you back in a very near future!
Kind regards,
General Manager
Viva Wyndham Azteca
4 out of 5
The people are amazing and friendly. The food was very good. The water in the room tasted like sea water. The balconies were too small to use.
Posted by Stephen, from Utah on Feb 22, 2019
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Comment from Hotel Management
Mar 5, 2019
by Guest service
Dear guest: We appreciate you have contacted us, it is very important for us to receive your comments. We are sorry for the inconveniences; we will attend your observations and suggestions as soon as possible in order to give you a response.
3 out of 5
Our hotel was close to the beach and that is where we spent most of our time. The ocean was beautiful! The weather was excellent! The staff on the beach were a lot of fun and full of energy!
The customer service staff in the hotel could of been more friendly and helpful. The food was "ok" at the buffet, but pretty good at the restaurant's.
There were just shams on the bed to lay your head on and they were very uncomfortable, so never really got a good night sleep.
Posted by a verified traveler on Jan 23, 2019
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Comment from Hotel Management
Jan 25, 2019
by General Manager
Dear Guest,
Thank you for choosing our Resort as the destination for your recent vacations. We appreciate your good comments about our services.
We apologize for any inconvenience that you might have experienced.
Please do not forget that we will be pleased to welcome you back at Viva Wyndham Azteca.
Kind regards,
General Manager
Viva Wyndham Azteca
4 out of 5
Beautiful
Beds very uncomfortable old
Beach had a lot of seaweed
Posted by Yesenia, from California on Oct 22, 2018
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Comment from Hotel Management
Dec 18, 2018
by General Manager
Dear Yesenia,
Thank you for posting your comments on Expedia.
We will take your observations into consideration, as they will assist us in our ongoing commitment to improve our services and facilities.
Best regards,
General Manager
Viva Wyndham Azteca
2 out of 5
i can't beleive this is a Wyndham hotel
Not all inclussive!! They charge you for the room safe, no hair conditioner, they only probide shampoo amd body wash that is glued to the wall and doesn't lather. You can only make restaurant reservation depending on the number of the nights that you stay there. My room had a connecting door that made it very noise and that I could hear everything the neighboors said. No drink service at the beach, you jave to go to the main bar and get your own drinks. Good place for families but not for couples, the pool was overraken by the kids. Not staying there ever again.
Posted by a verified traveler on Jan 2, 2018
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Comment from Hotel Management
Jan 8, 2018
by General Manager
Dear customer,
Please accept a sincere apology for any inconvenience that you might have experienced during your recent stay in the Mayan Riviera. We appreciate the time you dedicated to write your remarks about your vacation. Your comments will assist us in our commitment to improve in all aspects of our operations.
We regret not having been able to meet with your expectations and we remain at your disposal.
Best regards,
General Manager
Viva Wyndham Azteca
4 out of 5
Great family hotel. The entartaimemt staff was amazing so friendly.. they really make you feel comfortable and are amazing with the kids.. the food could be a little better. Also the one thing that I didn't like Is that they don't refill your mini fridge.. they fill it the first day only after that you're on your own with the drinks.. all the alcoholic drinks are so watered down it's horrible.
Posted by vanny, from ny on Aug 18, 2017
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Comment from Hotel Management
Aug 21, 2017
by General Manager
Dear Vanny,
Thank you for sharing your comments with us on your recent vacation to the Riviera Maya.
We are really happy to hear that you had an amazing time with the Animation staff. It is important for us that the entire family had a great experience. Your observations and suggestions will be taken into consideration and we can assure you that our clients’ opinions are very important to us because it is the most valuable source of information to improve our services and facilities.
Again thank you for choosing to stay with us.
Kind regards,
General Manager
Viva Wyndham Azteca
4 out of 5
Home away from Home
Pros:Mostly the size safety and cleanliness of the property.
Cons:the mattresses are a bit stiff.
Location:So many things to do while visiting Playa Del Carmen. 5th Ave. so much shopping and nice Restaurants. Cenote close by , great adventure parks.....
Always a good stay, love the staff at the Viva Wyndham Azteca, tried a few our high end properties. They didn't click all the boxes for us. We have traveled with as little as 6pp and with as many as 21pp over the last 10 years. We love Playa Del Carmen and we love staying at the Azteca, it is clean, friendly ... they don't close the pool bar down like many other properties forcing you to the front of the property where it is not a cool and relaxing as being down by the water. Great atmosphere, safe and just big enough.... We like the size of the property , you don't have to walk a mile to get from one end to the other. We have met many other repeat guest over the years that feel the same and make the Viva Wyndham Azteca their home while visiting Playacar. We will most like never stay anywhere else but the Azteca.
Posted by Stephanie , from Maine on May 12, 2017
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Comment from Hotel Management
May 15, 2017
by General Manager
Dear Stephanie,
We would like to express our deepest gratitude for your generous comments and for posting your review on Travelocity.
We are very pleased to know that you enjoyed your visit to our beautiful Resort. We are also delighted to hear that you are part of our group of loyal guests, whom year after year honor us with their preference.
We are looking forward welcoming you back in a very near future!
Kind regards,
General Manager
Viva Wyndham Azteca
3 out of 5
Nice location near the beach, food was lacking
Pros:Location, beach, good drinks, friendly staff
Cons:Room accommodations, bed, pillows, food
Location:Plenty nearby, Playacar is a nice exclusive community.
Overall we had an okay experience at Viva Wyndham Azteca. We love the beach, the hotel staff was friendly, and the room was clean. Beds were slightly uncomfortable, as well as the pillows. Food was not to our liking, everything seemed to lack flavor, so we went out to eat for almost every meal. Drinks were good, we did tip the bartenders and waitstaff, not sure if its customary for Europeans not to tip, but not many were tipping the staff.
If the food was better we would consider going back. Considering we paid for an all-inclusive experience, and had to eat out every meal, it was a slight inconvenience. Otherwise, nice property, friendly staff, and great beach.
Posted by Andrea , from Houston, Texas on Mar 29, 2017
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Comment from Hotel Management
Mar 31, 2017
by Guest Service
Dear guest,
Thank you for your kind review. We are glad that your overall appreciation of our Resort, its services and facilities was positive, but regret that not everything was perfect.
We assure you that the involved departments were informed about these incidents and we will do our utmost to improve the quality of our services.
Thank you once more for your constructive feedback and we hope that we will be able to welcome you back to the Viva Wyndham Azteca in the near future.
Kind regards,
5 out of 5
Entertainment
The enterteinment group was great and babysitter fantastic!!!
Posted by a verified traveler on Jan 22, 2017
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Comment from Hotel Management
Jan 25, 2017
by General Manager
Dear guest,
Thank you for having taken the time to write this positive review on Travelocity.
We are delighted that you selected us as the destination for your vacation to Mexico and we are even more thrilled to hear that you enjoyed your stay with us due to the wonderful entertainment group and babysitter service.
It would be a pleasure for us to welcome you back at Viva Wyndham Azteca.
Kind regards,
General Manager
Viva Wyndham Azteca
About the Viva Wyndham Azteca Resort - All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
Meals and beverages at companion properties
Activities and facilities/equipment All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Kayaking
Sailing
Scuba-diving lessons
Surfing/boogie boarding
Windsurfing
Land activities
Bicycling
Fitness facilities
Tennis
Volleyball
Tennis rackets
Kids club
Lessons/classes/games
Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga
Kids' club
Supervised activities for children between 4 and 12 years old
Entertainment
Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties
Not included
Motorized water sports
Scuba-diving certification
Scuba-diving excursions
Snorkeling excursions
Snorkeling
Golf
Room service
Childcare
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Transportation to offsite activities
Kayaking included
Access to onsite nightclubs included
Sailing included
Surfing/boogie boarding included
Windsurfing included
Taxes included
Buffet-style meals included
A la carte dining included
Fitness facilities included
Tennis included
Water fitness classes/lessons included
Volleyball included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
All available beverages included
Bicycling included
Golf not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Room service not included
Tennis rackets included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Snorkeling not included
Dancing classes/lessons included
Onsite entertainment and activities included
Bartending classes/lessons included
Gratuities included
Cooking classes/lessons included
Additional gratuities accepted
Kids club included
All meals included
Scuba lessons included
Meals and drinks at companion properties included
All non-motorized water sports included
Onsite live performances included
All land sports and fitness activities and facilities are included
Theme parties included
Property Features
Viva Wyndham Azteca Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Viva Wyndham Azteca Resort - All Inclusive like a complimentary children's club and an outdoor pool. Free breakfast is available daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, an outdoor tennis court, and a spa tub. You'll have access to the outdoor pool at a partner property. Self parking is free. This 3.5-star Playa del Carmen property is smoke free.
335 guestrooms or units
3 levels
4 dining venues
6533 sq ft of conference space
607 sq m of conference space
Buffet breakfast (free)
Karaoke
Bar or lounge
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
Television in lobby
ATM
Onsite shopping
Bellhop
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Children's pool
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis court
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Viva Wyndham Azteca Resort - All Inclusive offers 335 accommodations, which are accessible via exterior corridors and feature minibars and hair dryers. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Private balcony or patio (furnished)
Minibar
LCD television
Cable channels
Shower
Cribs (free)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe (surcharge)
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Exterior corridor access
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM.
El Nopal - This buffet restaurant serves breakfast, lunch, and dinner.
II Palco - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Bamboo - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Xul Ha - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
El Cenote - This poolside bar serves light fare only. Open daily.
Nearby Activities
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, a fitness center, and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Free bicycles on site
Golfing nearby
Surfing/boogie boarding on site
Rock climbing nearby
Tennis lessons on site
Beach volleyball on site
Kayaking on site
Fishing nearby
Windsurfing on site
Pilates classes on site
Playground on site
Beach yoga on site
Boat tours nearby
Fitness classes on site
Sailing on site
Scooter/moped rentals on site
Scuba diving on site
Hiking/biking trails nearby
Golf lessons available nearby
Swimming nearby
Water sports equipment
Spa Services
Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, and a spa tub.
The spa is open daily.
Massages on beach
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Mud bath in spa
Hot stone massage
Deep tissue massage
Swedish massage
Sauna in spa
Prenatal massage
Spa tub in spa
Thai massage
Reflexology
Sports massage
Detoxification wrap
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Wheelchair accessible path of travel
Wheelchair-accessible public washroom
Handrails in stairways
Wheelchair accessible parking
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
The hotel provides onsite PCR and Antigen COVID-19 testing for a surcharge. Visit Guest Services upon arrival to get details on testing and scheduling to ensure results are ready in time by departure.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Viva Wyndham Azteca Resort - All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available for breakfast
Fees
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
New Year's Eve gala dinner fee
Christmas Eve gala dinner fee
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
In-room safe fee: USD 2 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Azteca Resort
Azteca Wyndham
Viva Azteca
Viva Azteca Resort
Viva Wyndham Azteca All Inclusive
Viva Wyndham Azteca Playa del Carmen
Viva Wyndham Azteca Resort All Inclusive Playa del Carmen
Wyndham Azteca
Wyndham Viva Azteca
Viva Wyndham Azteca Inclusive
Viva Wyndham Azteca Resort All Inclusive Playa del Carmen
Viva Wyndham Azteca All Inclusive Playa del Carmen
Viva Wyndham Azteca Resort - All Inclusive Playa del Carmen
Viva Wyndham Azteca All Inclusive
Viva Wyndham Azteca Resort All Inclusive
Hotel Viva Wyndham Azteca Resort - All Inclusive
Viva Wyndham Azteca Inclusive
Viva Wyndham Azteca Resort All Inclusive
Viva Wyndham Azteca Resort - All Inclusive Playa del Carmen
You should know
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
Guests may experience noise disturbance due to nearby construction work.
Awards & Affiliations
Green / Sustainable Property This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Frequently Asked Questions
Viva Wyndham Azteca Resort - All Inclusive is 1.4 mi away from Playa del Carmen.
There are 4 onsite restaurants, offering options like Italian cuisine, a poolside location, and light fare.
This property offers free self parking.
Viva Wyndham Azteca Resort - All Inclusive is 21.6 mi (281-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.
Viva Wyndham Azteca Resort - All Inclusive features an outdoor pool and a children's pool.
This property is on the beach. Don't forget your sunscreen!
Pamper yourself with a day at Renova Spa, where you can enjoy aromatherapy, Thai massages, and reflexology.
Viva Wyndham Azteca Resort - All Inclusive offers free buffet breakfast every day from 6:30 AM to 10:00 AM.
Check-in is from 3 PM - anytime.
Viva Wyndham Azteca Resort - All Inclusive offers an airport shuttle.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
