"This was such a beautiful property ! I actually ended up becoming great friends with one of the staff that work there <3. ALL the staff are very very ... " More
On the beach
Your stay at this Playacar resort places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Xaman Ha Aviary and Piste Cyclable sur Paseo Xaman-Ha are also within half a mile (1 km).
Full-service spa, fitness center
This eco-friendly resort features a full-service spa, a marina, and 3 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and free supervised childcare is an added bonus.
Jan 12, 2023 by Lizeth Arratia/ Hospitality Manager
Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are glad to know that you enjoyed the beach and cleanliness. However, we deeply regret that the rest of your stay was not up to your expectations.We appreciate your feedback regarding some areas of opportunity. We will certainly keep up working in order to further improve our hotel facilities and services. We wish you might consider giving us another opportunity to host you in the near future to experience all the positive changes made based on our guests’ recommendations.Kind regards,Lizeth ArratiaHospitality Manager
Dec 20, 2022 by Lizeth Arratia/ Hospitality Manager
Dear guest,Thank you for choosing The Reef Playacar as your holiday destination and for sharing your nice words.We are glad to know you enjoyed your stay and that you especially appreciated the service.It will be truly a pleasure to welcome you back.Kind regards,Lizeth ArratiaHospitality Manager
Oct 8, 2022 by Lizeth Arratia/ Hospitality Manager
Dear guest,We would like to thank you for your preference and for sharing your review.We are glad to know you enjoyed the facilities and cleanliness. Likewise, we appreciate you mentioning the aspects that where we can improve.We hope you give us the opportunity to host you again in the future.Kind regards,Lizeth ArratiaHospitality Manager
Apr 12, 2022 by Lizeth Arratia/ Hospitality Manager
Dear guest, Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review. We appreciate your comments and we hope you give us the opportunity to host you again. Kind regards, Lizeth Arratia Hospitality Manager
Apr 12, 2022 by Lizeth Arratia/ Hospitality Manager
Dear guest, Thank you for choosing The Reef Playacar to spend your vacations and for sharing your review. We are delighted to know you enjoyed your stay and we hope to welcome you back soon. Kind regards, Lizeth Arratia Hospitality Manager
Mar 1, 2022 by Lizeth Arratia/ Hospitality Manager
Dear guest, Thank you for choosing The Reef Playacar to spend your vacations and for sharing your review. We are delighted to know that you had the best time in our hotel and that you loved every aspect of your stay. We hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
Dec 8, 2021 by Lizeth Arratia/ Hospitality Manager
Dear guest, Thank you for choosing The Reef Playacar to spend your vacations and for sharing your feedback. We are glad to know you enjoyed the friendliness of our staff, the entertainment and the facilities. We hope you give us the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
Jul 5, 2021 by Lizeth Arratia / Hospitality Manager
Dear guest, Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review. We are glad to know you enjoyed the location and the facilities. We hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
Feb 6, 2020 by Micaela Castilla - Brand Executive
Dear guest, We would like to thank you for taking the time to write your comments regarding your stay at our resort. We are saddened to learn about the impression you had regarding the service we provide. We will consider your comment very carefully, as we always pride ourselves on our high level of service and hospitality. Where an issue is identified we strive to learn from it to keep improving as keep working relentlessly to maintain our high standards in quality and service. The situation mentioned in no way reflects our standards and rest assured we will consider this situation with the Management in order to avoid any further inconveniences. We are saddened to read that you do not intend to return to our resort but we truly hope we may prove you in the future our commitment to exceptional customer service and satisfaction. In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations. Kind regards,
All-inclusive room rates at The Reef Playacar Resort & Spa - Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Some rates at The Reef Playacar Resort & Spa - Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The Reef Playacar Resort & Spa - Optional All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/body boarding and snorkeling. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This eco-friendly resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
The Reef Playacar Resort & Spa - Optional All Inclusive offers 198 accommodations with safes and complimentary bottled water. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
The Reef Playacar Resort & Spa - Optional All Inclusive has 3 restaurants on site.
A marina and complimentary bicycles are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Ome has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
"This property offers health screenings for COVID-19 on site. Antigen screening is available for USD 33 per person, and PCR screenings for COVID-19 is available for USD 150 per person.Guests should contact the front desk upon arrival to schedule departure health screenings."
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR COVID-19 testing is available for a MXN 2200 fee, and antigen/rapid COVID-19 testing is available for a MXN 500 fee; reservations are required for on-site testing.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
This property has signed the UNESCO Sustainable Travel Pledge.