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4.4 out of 5

"It was a perfect vacation. We recommend 100%. Rooms clean, comfortable and beautiful. Food was just amazing! Though all hotels were packed it did NOT ... " More

By a verified traveler on Sat 18 Aug 2018

Hotel Description

4-star beachfront property near Maroma Beach

Beachfront retreat

Within 2 miles (3 km) of this Playa del Carmen property, you'll find Maroma Beach and El Manglar Golf Course. El Camaleon Mayakoba Golf Course and Tres Rios Ecopark are within 9 miles (15 km).

All-inclusive

This smoke-free property features a golf course, free water park access, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 10 restaurants and perks like free buffet breakfast and free self parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 434 guestrooms also offer free WiFi and balconies. Other amenities include sitting areas, 24-hour room service, and TVs with cable channels.

Standard Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$247* Per night/room Nov 1 - Nov 2

Junior Suite Superior Star Prestige

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Pool View Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Iberostar Selection Paraiso Maya All Inclusive ratings based on 19 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Selection Paraiso Maya All Inclusive

Everyone (11) Couples (2) Family (4)
5 out of 5
my stay at this Iberostar was so great that I became a member. Love the resorts and the star camp for the kids is awesome. Definitely recommend.

Posted by , from Long Beach on Sep 16, 2019

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5 out of 5
My husband and I had an amazing honeymoon at the Maya! The junior suite we stayed in was nice, comfortable, and spacious. We were in building 65 which was a great location and very close to everything especially the wave pool. We had access to the whole property except the grand and ate at restaurants all over the place. The pools were very clean and the big pool has a swim up pool bar which is very convenient. There is a foam party in the big pool on Tuesdays and I also believe on Thursdays which was super fun. They put foam into the pool and play music and dance. There is also a lazy river there, but it was a bit too lazy and barely moves. The food was spectacular! We ate at the buffets for breakfast, but for dinner we made reservations at the nice restaurants. Our favorite were the French restaurants. We went to EL museo once and L’Etoile twice. The first time we ate at L’Etoile they gave us the "romantic table" which was really nice. FYI: There is a sommelier (wine expert) that will come to your table at certain restaurants, but what he or she is offering costs extra and is not part of the all-inclusive. Some of the things he was offering us costed $80 USD so we politely declined. The one steakhouse was almost right on the beach and that was our favorite and also had the best waiter Esteban. He was on point! Every time my drink was empty he was right there to refill it. Beware of the "tour" it’s a timeshare presentation! Its not mandatory so you can decline

Posted by , from Philadelphia PA on Jul 8, 2019

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5 out of 5
The properties are beautiful, the staff friendly and amazing, the pools and food wonderful! I had two minor issues : a 2 hour wait for room service one night and the vanity mirror did not function (would not turn on and kept falling over)-I made two requests for repair. However, the minor issues pale in comparison to the awesome amazing stay we had at Iberostar Paraiso Maya! Highly recommeded!

Posted by on Apr 12, 2019

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4 out of 5

Posted by on Mar 2, 2019

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5 out of 5
Everyone is so kind! We would come back again. Fun place

Posted by on Feb 16, 2019

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Comment from Hotel Management

Feb 18, 2019 by Quality Manager

Thank you for your comments about your recent stay at Iberostar Paraiso Maya. It is gratifying to read that your experience was amazing, and that you found the comfort desired in your room, tasty gastronomic options in our restaurants, all this paired with our outstanding service. Allows us to serve you once again in the near future, it will be a pleasure. Kind regards,

5 out of 5
It was a perfect vacation. We recommend 100%. Rooms clean, comfortable and beautiful. Food was just amazing! Though all hotels were packed it did NOT feel crowded at all.

Posted by on Aug 18, 2018

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4 out of 5

Very large beach property with great pools

The junior suites on the Maya side where nice and comfortable. The Maya and Lindo resorts share a pool, beach and restaurants. Overall, the pool was nice. They had many activities to pick from. The lazy river was a bit too lazy, but still fun. The beach was quant, but you do have to walk about 2 minutes to get there. The pools and beach do not touch. The food was okay, not great. The shows were good, especially the Mexixan folklore ballet. Overall the hotel was nice and the staff was lovely. However, when they tell you that you have a “resort credit” it is really discounts on extras and not a credit. You may have “$400” but really you can use it as follows, but a bottle of wine which costs more than $75, then a $25 credit or discount will be applied. You cannot, for example, use your credit to buy the entire bottle of wine. I found this disingenuous. Also, they will try to sell you in their timeshares, so beware.

Posted by on May 29, 2018

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5 out of 5
Excellent service with great food! Restaurants were always accessible even if you made your reservations late. Beach location was fantastic. We did have some seaweed in the water, but unlike most resorts in playa del Carmen the beach had practically no rocks and great sand. Even though the resort was full, You still didn’t feel crowded. The entertainment was good with lots to do at pool. We will definitely be back!!!

Posted by , from Boston on Apr 26, 2018

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4 out of 5

2nd time at the Maya

This was are second time there. The complex is very nice. The only problem we had was the first night spring breakers were partying till 3am security did get them to stop. We asked to move rooms the next day they front desk got us a quieter room stayed there 2 nights and then switched to the Grand adults only. That hotel was unbelievable everything was Great!

Posted by , from Colorado on Mar 1, 2018

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4 out of 5

Great Week at the Iberostar Maya

Pros: Pool, choice of restaurants, entertainment, kids club, Star Friends, room sizes,
Cons: Occasionally the grounds needed some cleaning up due to overzealous guests - one broken bottle (ONE during a full 7 days), limes and straws poolside
Location: 30 minutes or less from the airport, 20 minutes to Playa Del Carmen and Puerto Morelos. Beach was NOT rocky at all except near the Grand.
We stayed 7 nights at this resort in Mid June. We found the resort to be beautiful inside and out. The resort is made up of 5 resorts in one. We found the Maya to be a great fit. The Lindo's lobby might actually be nicer but the Maya is great. The pool is huge and set up well. We never had trouble finding chairs except for the first day when we arrived to the resort after 1:00 PM. If you are up to go to breakfast by 8:00 you won't have a hard time finding chairs at the pool. We did not go to the beach much due to heavy surf and some weeds so we stayed poolside. There are 3 bars in the pool and each one has it's own merits. Pool bar is a little rowdy during certain times of the day but nothing more than PG13. The other two bars made for nice diversions and generally provided very quick service. Pro Tip - Bring a Yeti or other insulated cup and they will fill those up for you instead of using their standard bar ware. The Star Friends (read - entertainment and activity directors) were awesome. Charlie, Rico, Alberto and the rest of them were great with all guests but especially our kids. Our kids loved the kids club and went there 3 days! They even had them do shows in the Lindo theater which was really fun. I could go on and on about how awesome all of them were.

Posted by , from AURORA, IL on Jun 22, 2017

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About the Iberostar Selection Paraiso Maya All Inclusive

Location Chetumal Puerto Juárez, Km. 309, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Not included

  • Motorized water sports
  • Snorkeling excursions
  • Airport transfers

  • Food and beverage restrictions apply
  • Snorkeling excursions not included
  • Motorized water sports not included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Minibar beverages - restrictions apply

Property Features

Iberostar Selection Paraiso Maya All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Iberostar Selection Paraiso Maya All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is available daily. There are 10 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free. This 4-star Playa del Carmen property is smoke free.

  • 434 guestrooms or units
  • 3 levels
  • 10 dining venues
  • 7 bars or lounges
  • 2 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 5
  • Children's pool
  • Lazy river
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (37 km / 23 mi)
  • Parking: Free self parking

Room Amenities

Iberostar Selection Paraiso Maya All Inclusive offers 434 air-conditioned accommodations with DVD players and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Sitting area
  • Jetted tub
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Pagoda - This buffet restaurant serves lunch and dinner.

El Fogon - This restaurant serves dinner only. Reservations are required. Open daily.

La Marina - This buffet restaurant serves dinner only. Open daily.

Gourmet L'Etoile - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

El Rancho - This steakhouse serves dinner only. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river. 5 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Pilates classes on site
  • Playground on site
  • Beach yoga on site
  • Golfing nearby
  • Fitness classes on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Spa Sensations has 25 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 25
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 20 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Iberostar Paraiso Maya
  • Iberostar Maya Paraiso
  • Iberostar Paraiso Maya
  • Iberostar Paraiso Maya All Inclusive
  • Iberostar Paraiso Maya All Inclusive Playa del Carmen
  • Iberostar Paraiso Maya Playa del Carmen
  • Maya Iberostar
  • Paraiso Maya
  • Iberostar Paraiso Maya Hotel Playa Paraiso
  • Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
  • Iberostar Riviera Maya
  • Iberostar Paraiso Maya All Inclusive All-inclusive property
  • Iberostar Selection Paraiso Maya All Inclusive Playa del Carmen
  • Iberostar Selection Paraíso Maya All Inclusive Playa del Carmen
  • Iberostar Selection Paraiso Maya All Inclusive Playa del Carmen
  • Iberostar Paraiso Maya All Inclusive
  • Iberostar Selection Paraíso Maya All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

Resort Access

Book a stay in any room or rate category and receive free access to facilities at nearby partner resorts.


Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.