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5.0 out of 5

"I loved everything about this resort. The people were friendly and helpful and genuine. The facilities were lovely. If you complain about his place, ... " More

By a verified traveler on Fri 15 Mar 2019

Hotel Description

5-star beachfront resort near El Camaleon Mayakoba Golf Course

On the beach

A stay at this resort places you within half a mile (1 km) of El Camaleon Mayakoba Golf Course and 6 miles (10 km) of Quinta Avenida. Mamitas Beach Club and Maroma Beach are also within 6 miles (10 km).

Luxury amenities

This luxury resort features a private beach, a full-service spa, and 4 restaurants. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and mini golf, and barbecue grills are available on site.

Free WiFi, iPod docks

The 214 guestrooms have flat-screen TVs with cable channels and offer free WiFi and iPod docks. 24-hour room service, minibars (stocked with some free items), and premium bedding are also available.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$198* Per night/room Mar 20 - Mar 21

Room, 2 Double Beds, Beachfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Beachfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds (Beach Area)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Beach Area)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Andaz Mayakoba - a Concept by Hyatt ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Andaz Mayakoba - a Concept by Hyatt

Everyone (2) Family (1)
5 out of 5
I loved everything about this resort. The people were friendly and helpful and genuine. The facilities were lovely. If you complain about his place, you have problem because it is amazing.

Posted by on Mar 15, 2019

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Comment from Hotel Management

Mar 15, 2019 by Andaz Mayakoba Resort Riviera Maya

Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us; this means a lot to us, we are happy that we were able to go beyond your expectations. Certainly we look forward to welcoming you back soon as our valued guests. Best Regards. Reservations Team

5 out of 5

Posted by on Feb 14, 2019

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Comment from Hotel Management

Feb 14, 2019 by Andaz Mayakoba Resort Riviera Maya

Dear Guest,Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we are delighted to learn that we were able to surpass your expectations. We certainly look forward to having you back as our honored guests in the future. Warm Regards. Reservations Team

5 out of 5
My wife and I had previously visited Mayakoba staying at a different hotel, but chose the Andaz Mayakoba this time to celebrate her birthday. I must say that from the moment we arrived at the resort we were greeted by friendly and helpful employees. Each one at the resort made the experience unforgettable and it was a fabulous way to celebrate my wife's birthday...from balloons under our umbrella at the beach along with confetti and singing, to flower balloons in the hotel room with two miniature dessert cakes on her birthday. The hotel staff was energetic, fun, knowledgeable about the Mayakoba area, and totally went out of their way to make sure we had everything we needed. The beautiful hotel has a somewhat modern vibe to it. The main restaurant, Casa Amate was quaint, romantic and had quite a unique list of menu options. Loved the Beef Pachamanca! The restaurant at the pool beach area had great fish tacos and a full bar. Even though everyone treated us well, I would like to specifically mention Daniel at the front desk, David, Luis, Mike, Pablo and Ramon at the beach area and JJ as our golf cart driver. Each of them went above and beyond to make our stay special, and will always have a warm lasting impression for our time at the beautiful Andaz Mayakoba.

Posted by , from Fort Worth, Texas on Jul 2, 2018

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Comment from Hotel Management

Jul 4, 2018 by Andaz Mayakoba Resort Riviera Maya

Dear Kent, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for your review, we are pleased to learn that you loved the Andaz experience. We will share this information with all our staff because at Andaz Mayakoba Resort we strive every day to make each and every stay unique. We certainly look forward to having you back as our guests soon! Warm Regards. Karla Lopez Reservations Associate

About the Andaz Mayakoba - a Concept by Hyatt

Location Carretera Federal, Playa del Carmen, QROO 77710

Property Features

Step outside to unwind on the white sand beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Andaz Mayakoba - a Concept by Hyatt you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 2 beach bars and a bar/lounge. Public spaces have free WiFi. This luxury resort also offers a complimentary children's club, an outdoor tennis court, and a health club. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

  • 214 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 2 bars on the beach
  • 6200 sq m of conference space
  • Built in 2016
  • Bar or lounge
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (48 km / 29.8 mi)
  • Property shuttles: Free beach shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Andaz Mayakoba - a Concept by Hyatt offers 214 air-conditioned accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (select free items)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Cocina Milagro - This buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Casa Amate - This restaurant specializes in Latin American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Tinta del Pulpo - This restaurant specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Olla Ceviche - This bar specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Sotavento - Onsite seafood restaurant. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, an outdoor tennis court, and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Beach yoga on site
  • Free bicycles on site
  • Miniature golf on site
  • Golfing on site
  • Boat tours nearby
  • Kayaking on site
  • Yoga classes/instruction on site

Spa Services

Naum has 6 treatment rooms. Services include massages and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily.

  • Number of treatment rooms 6
  • Manicures and pedicures
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets: MXN 1538 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No elevators
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 650 per person (approximately)
  • Pet fee: MXN 1538 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Andaz Mayakoba Resort Riviera Maya Playa del Carmen
  • Andaz Mayakoba Riviera Maya Playa del Carmen
  • Andaz Mayakoba Riviera Maya
  • Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
  • Andaz Mayakoba Concept Hyatt Resort
  • Andaz Mayakoba Concept Hyatt Playa del Carmen
  • Andaz Mayakoba Concept Hyatt
  • az Mayakoba Concept Hyatt l C
  • Andaz Mayakoba - a Concept by Hyatt Resort
  • Andaz Mayakoba - a Concept by Hyatt Playa del Carmen
  • Andaz Mayakoba - a Concept by Hyatt Resort Playa del Carmen

You should know

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.