On the beach
A stay at this resort places you within half a mile (1 km) of El Camaleon Mayakoba Golf Course and 6 miles (10 km) of Quinta Avenida. Maroma Beach is within 6 miles (10 km) and Mamitas Beach Club is within 9 miles (15 km).
This luxury resort features a private beach, a full-service spa, and 5 restaurants. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and mini golf, and barbecue grills are available on site.
Free WiFi, iPod docks
The 214 guestrooms have flat-screen TVs with cable channels and offer free WiFi and iPod docks. 24-hour room service, minibars (stocked with some free items), and premium bedding are also available.
Mar 15, 2019 by Andaz Mayakoba Resort Riviera Maya
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us; this means a lot to us, we are happy that we were able to go beyond your expectations. Certainly we look forward to welcoming you back soon as our valued guests. Best Regards. Reservations Team
Feb 14, 2019 by Andaz Mayakoba Resort Riviera Maya
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we are delighted to learn that we were able to surpass your expectations. We certainly look forward to having you back as our honored guests in the future. Warm Regards. Reservations Team
Jul 4, 2018 by Andaz Mayakoba Resort Riviera Maya
Dear Kent, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for your review, we are pleased to learn that you loved the Andaz experience. We will share this information with all our staff because at Andaz Mayakoba Resort we strive every day to make each and every stay unique. We certainly look forward to having you back as our guests soon! Warm Regards. Karla Lopez Reservations Associate
All-inclusive room rates at Andaz Mayakoba - a Concept by Hyatt are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Some rates at Andaz Mayakoba - a Concept by Hyatt are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Andaz Mayakoba - a Concept by Hyatt you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 2 beach bars and a bar/lounge. Public spaces have free WiFi. This luxury resort also offers a complimentary children's club, a health club, and a spa tub. Self parking is free. Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Andaz Mayakoba - a Concept by Hyatt offers 214 air-conditioned accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.
Cocina Milagro - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Casa Amate - This fine-dining restaurant specializes in Latin American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Tinta del Pulpo - This restaurant specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Vegan Bar - This restaurant specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Sotavento - Onsite seafood restaurant. Open daily.
Late night fare is available from 24-hour room service.
2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach and a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
Naum has 6 treatment rooms. Services include massages and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.