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Alila Mayakoba by Hyatt

Property class: 5 and above
5-star beachfront resort near El Camaleón Mayakoba Golf Course

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Photo gallery for Alila Mayakoba by Hyatt

A modern hotel room with a large window, a sofa, a coffee table, and a TV.
A modern living room with a sofa, coffee table, and artwork on the wall.
A room with a bed, a small table, a ceiling fan, a view of the beach, and a hot tub.
A golf course with a bunker, trees, and a clear sky.
A hotel room with a bed, a TV, a chair, a table with fruit, and a view of the ocean.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Parking included

Explore the area

View in a map
Carretera Federal Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪18 min walk‬
  • Place, Maroma Beach
    ‪14 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪28 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

View all photos for Suite (Lagoon Area, with Plunge Pool)

View from room

Suite (Lagoon Area, with Plunge Pool)

  • Lagoon view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Lagoon Area)

Room

Room, 2 Double Beds (Lagoon Area)

  • Lagoon view
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Lagoon Area)

View from room

Room, 1 King Bed (Lagoon Area)

  • Lagoon view
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Beach Area, with Plunge Pool)

View from room

Suite (Beach Area, with Plunge Pool)

  • Lagoon view
  • 1292 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Beach Area)

Room

Room, 2 Double Beds (Beach Area)

  • Lagoon view
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Beach Area)

View from room

Room, 1 King Bed (Beach Area)

  • Lagoon view
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio, Ocean View (with Plunge Pool)

View from room

Signature Studio, Ocean View (with Plunge Pool)

  • Ocean view
  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room

Room, 2 Double Beds

  • Lagoon view
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

  • Lagoon view
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Accessible, Lagoon View (Skyview w/ Plunge Pool, Access Shwr)

Room

Suite, Accessible, Lagoon View (Skyview w/ Plunge Pool, Access Shwr)

  • Lagoon view
  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Lagoon Area)

View from room

Suite (Lagoon Area)

  • Lagoon view
  • 1076 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Lagoon Area with Plunge Pool)

Room

Room, 1 King Bed (Lagoon Area with Plunge Pool)

  • Lagoon view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (w/ Plunge Pool)

View from room

Suite, Ocean View (w/ Plunge Pool)

  • Ocean view
  • 1107 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Beach Area)

View from room

Suite (Beach Area)

  • Lagoon view
  • 1078 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

View from room

Room, 1 King Bed, Ocean View

  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

Room

Room, 2 Double Beds, Ocean View

  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (Lagoon Skyview, w/ Plunge Pool)

Room

Suite (Lagoon Skyview, w/ Plunge Pool)

  • Lagoon view
  • 1076 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Studio, Beachfront (with Plunge Pool)

Room

Signature Studio, Beachfront (with Plunge Pool)

  • Ocean view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Playa del Carmen

On the beach.You'll be within 2 miles (3 km) of El Camaleón Mayakoba Golf Course and 6 miles (10 km) of Maroma Beach with a stay here. Mamitas Beach is within 6 miles (10 km) and Quinta Avenida is within 9 miles (15 km).
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • El Camaleón Mayakoba Golf Course - 18 min walk - 1.0 mile
  • Maroma Beach - 14 min drive - 6.8 miles
  • Quinta Avenida - 15 min drive - 6.8 miles
  • Mamitas Beach - 15 min drive - 6.8 miles
  • Xcaret Eco Theme Park - 28 min drive - 13.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪Festival - ‬6 min drive
  • ‪Beach Bar - ‬7 min drive
  • ‪El Charro - ‬6 min drive
  • ‪Jaal-Ha - ‬7 min drive
  • ‪Don Isi Mexican Restaurant - ‬6 min drive

About this property

Alila Mayakoba by Hyatt

5-star beachfront resort near El Camaleón Mayakoba Golf Course
Some rates at Alila Mayakoba by Hyatt are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Cool off in one of the 2 outdoor swimming pools at Alila Mayakoba by Hyatt, and enjoy summer activities like snorkeling and kayaking.

There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. This luxury resort also offers a health club, a hot tub, and a steam room. Self parking and valet parking are free. A complete renovation of Alila Mayakoba by Hyatt was completed in February 2026.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

  • 182 guestrooms or units
  • 3 levels
  • 4 dining venues
  • Meeting rooms
  • 66736 sq ft of conference space
  • 6200 sq m of conference space
  • Built in 2016
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
Alila Mayakoba by Hyatt offers 182 air-conditioned accommodations with minibars (stocked with some free items) and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 50-inch flat-screen televisions come with cable channels and pay movies.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Playa del Carmen resort provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, and Swedish massages.

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  • Pool
  • Spa
  • All inclusive available
  • Pet friendly
4.6 out of 5, Wonderful, 1,000 reviews
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The price is $397
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Total with taxes and fees
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Property amenities

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 35 for adults and USD 18 for children
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • Couples/private dining

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Beach yoga
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Golf
  • Hot tub
  • Kayaking
  • Sauna
  • Snorkeling
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Magnifying mirror
  • No elevator
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Pay movies

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per night, plus a deposit of USD 100 per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 35 for adults and USD 18 for children
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Property Registration Number 009-025-000895/2026

We should mention

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C

Frequently asked questions

How close is Alila Mayakoba by Hyatt to the airport?

Alila Mayakoba by Hyatt is 26.8 mi (264-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Alila Mayakoba by Hyatt?

As of Oct 13, 2026, prices found for a 1-night stay for 2 adults at Alila Mayakoba by Hyatt on Oct 19, 2026 start from $506, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Alila Mayakoba by Hyatt have an airport shuttle?

Airport shuttle services are not available at Alila Mayakoba by Hyatt.

How close is Alila Mayakoba by Hyatt to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does Alila Mayakoba by Hyatt offer free breakfast?

Free breakfast isn’t provided at Alila Mayakoba by Hyatt, but full breakfast is offered for a fee of USD 35 for adults and USD 18 for children. It's available every day from 7:00 AM to 11 AM.

Is there a casino at Alila Mayakoba by Hyatt?

No, there is no casino at this resort, but Riviera Gran Casino (11-min drive) is nearby.

What time is check-in at Alila Mayakoba by Hyatt?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Alila Mayakoba by Hyatt?

This resort offers free self parking and valet parking.

Does Alila Mayakoba by Hyatt have a pool?

Alila Mayakoba by Hyatt features 2 outdoor pools.

Does Alila Mayakoba by Hyatt have a restaurant?

Alila Mayakoba by Hyatt is home to Chef’s Atelier, which features Mexican cuisine.

Does Alila Mayakoba by Hyatt have a spa?

This resort doesn't have a spa, but it does offer Swedish massages.

How close is Alila Mayakoba by Hyatt to downtown Playa del Carmen?

Alila Mayakoba by Hyatt is 5.3 mi away from Playa del Carmen.

Alila Mayakoba by Hyatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 7 out of 9 reviews
Rating 8 - Good. 1 out of 9 reviews
Rating 6 - Okay. 1 out of 9 reviews
Rating 4 - Poor. 0 out of 9 reviews
Rating 2 - Terrible. 0 out of 9 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.
Stayed 9 nights in May 2026

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