"There was no notification of extra on hold charges prior to arrival. According to the front desk, the hotels policy "just changed". It makes it diffic ... " More
City center stay
Your stay at this South Mountain hotel places you within 3 miles (5 km) of Diablo Stadium and Arizona Mills Mall. Mill Avenue District and LEGOLAND Discovery Center Arizona are also within 3 miles (5 km).
Business services
This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.
Free WiFi, refrigerators
Featuring conveniences like refrigerators and microwaves, the 106 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.
Feb 21, 2021 by The GTI Phoenix Sky Harbor Team
Thank you for sharing your feedback. We apologize if our policies and check in requirements were not transparent. The incidental hold is a standard practice at hotels. We thank you for your patronage, and hope that you may consider us in the future.
Dec 1, 2020 by The GreenTree Inn & Suites Phoenix Sky Harbor Team
Thank you for staying with us! We hope to be able to welcome you back in the future.
Jun 27, 2020 by Adam S., General Manager
The website you reserved on does list that under their section titled "Important Information and Fees". We are sorry that they did not make this clear to you prior to booking. Due to Covid, we have stopped our shuttle service, and had all mentions of the shuttle service removed from that site, and all others, a few months ago. We are sorry that this information likewise was not made clear by the site when you were booking. We do hope to see you again soon.
Mar 21, 2020 by The GreenTree Inn & Suites Phoenix Sky Harbor Team
Thank you for sharing with us about your recent stay. We regret to hear that your stay fell short of a great one. We apologize for the water shut off that was imposed by the city to repair a water leak. We hope that you may consider us in the future for your travel needs.
Feb 27, 2020 by The GreenTree Inn & Suites Phoenix Sky Harbor Team
Thank you for staying with us. Please come back and visit us soon!
Feb 21, 2020 by The GreenTree Inn & Suites Phoenix Sky Harbor Team
Thank you for taking the time to share with us about your recent stay. We regret to hear that your stay with us fell short of a great one. We have passed on your comments to our respective departments and measures are underway to address the items that you brought to our attention. We thank you for your patronage and look forward to welcoming you back to our hotel in the future so that we may exceed all expectations.
Feb 17, 2020 by The GreenTree Inn & Suites Phoenix Sky Harbor Team
Thank you for staying with us! Please come back and visit us soon!
Jan 26, 2020 by The GreenTree Inn & Suites Phoenix Sky Harbor Team
We are glad to hear that your stay with us was a good one. We will take your comments to heart and work diligently to improve on the areas that you mentioned. It will be our pleasure to welcome you back in the future so that we may exceed all expectations.
Oct 14, 2019 by The GreenTree Inn & Suites Phoenix Sky Harbor Team
Thank you for sharing with us about your recent stay. We are glad to hear that your stay with us was very comfortable and that our staff was able to accommodate you and your requests. We look forward to welcoming you back to our property in the future.
Sep 29, 2019 by The GreenTree Inn & Suites Phoenix Sky Harbor Team
Thank you for sharing with us about your recent stay. We regret to hear that your stay fell short of what should have been a great experience. We are in the middle of making some wonderful changes throughout the property. We hope to have an opportunity to welcome you back to our hotel so that we can exceed all expectations.
GreenTree Inn & Suites offers its guests an outdoor pool, a spa tub, and a fitness center. There's a snack bar/deli on site. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3500 square feet (325 square meters) and includes a conference center. The business-friendly GreenTree Inn & Suites also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This 3-star Phoenix hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
GreenTree Inn & Suites offers 106 accommodations with coffee/tea makers and hair dryers. 40-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.