4.7 out of 5

"From start to finish this was a great hotel experience.....from being welcomed when we pulled up at the front, to being welcomed inside (by no less th ... " More

By a verified traveler on Mon 10 Jul 2017

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Hotel Description

A luxury stay in Phoenix awaits you at JW Marriott Phoenix Desert Ridge Resort & Spa. You'll be within a 15-minute walk of Desert Ridge Marketplace and 2.5 km (1.6 mi) from Musical Instrument Museum. Highlights at this family-friendly resort include 3 restaurants, 5 outdoor swimming pools, and a full-service spa.

All 950 rooms feature Smart TVs with cable channels, and you can enjoy WiFi, in-room childcare, and separate bathtubs and showers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Pillowtop beds welcome you to a good night's rest, and other nice touches include soaking tubs and bathrobes. Additionally, coffee/tea makers, free newspapers, and Netflix are available.

A day of pampering at Revive Spa can include massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. The resort's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the 6 outdoor tennis courts, golf course and 24-hour fitness center plus access to golf lessons. 240,000 square feet (22297 square meters) of event facilities include 17 meeting rooms and conference space, and other business amenities include a business center and limo/town car service. Other amenities include a lazy river, a spa tub, and a sauna. Buffet breakfast is available. There's also valet parking, along with the convenience of a free area shuttle.

Within a 20-minute drive of this 4.5-star Phoenix resort, attractions include Tournament Players Club of Scottsdale and Taliesin West.

Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$170 per night

Premium Room, Balcony, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Club Room, Business Lounge Access (Guest)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

JW Marriott Phoenix Desert Ridge Resort & Spa ratings based on 40 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0
5 out of 5

Fabulous Experience!

From start to finish this was a great hotel experience.....from being welcomed when we pulled up at the front, to being welcomed inside (by no less than 3 different people) and directed to the check in area, to a beautiful room, to mixing up directions and someone showing us where to go, to such polite valets offering bottles of water....just excellent service....and I could go on and on about how beautiful the property is....very glad that we stayed there!!!

Posted by , from Sunrise FL on Jul 10, 2017

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5 out of 5

Marriott knows hotels . This is their best.

12in our family with 4 rooms 3nights. Thanksgiving weekend great facility for families Golf,tennis, heated lazy river tubing, ping pong, multiple restaurants, multiple pools and hot tubs, spacious rooms public areas multiple fire pits that never close with s'mores.Fun experience for all ages.

Posted by , from GrandForks,North Dakota on Nov 29, 2015

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5 out of 5
I loved my stay there. A family environment is what it absolutely is. The only comment I would make is that the pool for adults should stay open later than 10 pm. I have stayed in other resorts where the pool is open late in the evening. I came from California and would've loved to enjoy the pool in the evening because of the hot weather I can only take the day in spurts.

Posted by on Aug 17, 2015

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5 out of 5

The surrounding areas offered options.

Pros: The cleanliness and view.
Cons: More family oriented games and activities.
Location: The nearby shopping plaza offered good eating alternatives for lunch and dinner. But it could not compete against the hotel's breakfast option.
You can only eat hotel food so many times and then you need to find other options. Luckily the nearby shopping plaza had a variety of restaurants that suited our taste. Family focused activities at this hotel are limited to tennis, golf and the pool. If there others options, the staff does not advertise them. Still we had a good getaway from the daily routine. Our room had a great view and balcony to sit and enjoy the afternoon heat.

Posted by , from Sierra Vista Arizona on Aug 5, 2015

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5 out of 5

Luxurious comfort and refreshing lazy river.

Absolute relaxation for the whole family. Highly recommended for all amenities and food and beverage.

Posted by on Jun 19, 2015

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5 out of 5

Total relaxation

The best resort and spa I have ever been too.You are pampered the moment you drive up to the massive entrance.From there there are no worries everything is there for you,never have to leave the property.The restaurants are so good excellent chefs.Alot of staff to care for you at any of the 4 pools.There are activities everyday for you like yoga,and for the kids,golf for the husband.You will love it,the heat wasn't bad and I went in July.

Posted by , from Dayton,ohio on Aug 2, 2013

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1 out of 5

Never stay here: Overpriced, Poor Customer service

Normally when booking a hotel, you pay via cc when you make your reservation then when you arrive they ask for a cc that will get charged only if there's damages. So I "paid" w/ the company CC (AMEX) in the amount of $260. Upon arrival, when giving a card for "damages" I gave them my debit card b/c that was the only card I had on me. Turns out they charged the ENTIRE stay on my debit card instead in the about $325 (I hadn't charged anything to my room either. That was just for the room for 1 nite). A couple days later, when I went to call about it, the CSR said she could help me w/ the billing issue. When I told her what it was, she xfrd me to the Business Center where I was on hold for 19 minutes. I then hung up, called back and spoke w/ the same woman and told her that I have a billing issue, she said she was going to xfr me to accounting. I told her that I think they are closed b/c I was just on hold for 19 minutes. She xfrs me anyway where I remain on hold for another 20 minutes before I call a 3rd time. This is how the conversation went: Shaunna: "JW Marriot Desert Ridge Resort. HOw may I help you?" Me: "Hi. What is your name?" Shauna: "JW Marriot Desert Ridge Resort." Me: "Yes I know, what is YOUR name." Shauna: "Who am I speaking with?" Me: "Krystle. Now, what is YOUR name?" Shauna: "This is the front office." Me: "Do you have a name?" Shauna: "Yes." Me: "What is it?" Shauna: "Shauna." Me: "Can I talk to a mgr please?" Shauna: "Can I get your name?" Me: "Again, Krystle" I don't know what kind of people they have working there but they obviously can't comprehend basic English and they don't care about customer service. The mgr, Chelsea was compassionate, although she didn't offer anything to makeup of the my dissatisfaction, she did send over a CC Authorization form that I could fill out to switch charges. The place was VERY expensive. $325 for one night. It was $22 for a turkey sandwich, chips, and coffee and I got that b/c is was the cheapest thing available. The pool is nice though! They have a lazy river. Overall, NEVER STAY HERE!

Posted by , from Corona, CA on Jun 14, 2013

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5 out of 5

Awesome Pools!

Very nice, clean resort. Great for kids! Love the "lazy river".

Posted by , from Irvine, CA on May 8, 2013

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5 out of 5

This hotel was Fabulous !

Pros: Close restaurants, Free Internet, Quiet
My wife has already sent a review, however I feel compelled to let travelocity know what a great trip we had. The JW Marriott Desert Ridge Resort was fantastic in every way. The only bad thing was that we had to leave. We will go to the Desert Ridge again and as always, we will book our trip through travelocity.

Posted by , from Milaca, Minnesota on Apr 8, 2013

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5 out of 5

Fabulous resort! We will definitely return.

We just returned from a long weekend at Desert Ridge. We loved it! The pools, restaurants, golf course and atmosphere are second to none. The staff is very friendly and helpful. The rooms are great with very comfortable beds. We especially enjoyed the Vista Lounge, with its happy hour, live entertainment and great food. We all agreed that we will DEFINITELY return!

Posted by , from Milaca, Minnesota on Apr 4, 2013

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About the JW Marriott Phoenix Desert Ridge Resort & Spa

Location 5350 E Marriott Dr, Phoenix, AZ 85054

Property Features

As a guest of JW Marriott Phoenix Desert Ridge Resort & Spa, you'll find a full-service spa, a golf course, and 5 outdoor swimming pools. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have WiFi for a fee. Business amenities include a business center, limo/town car service, and meeting rooms. Event space at this resort measures 240,000 square feet (22297 square meters) and includes conference space. A children's pool, a spa tub, and a 24-hour fitness center are also featured at the luxury JW Marriott Phoenix Desert Ridge Resort & Spa. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Phoenix resort.

  • 950 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 40 conference rooms
  • 240,000 sq ft of conference space
  • 22297 sq m of conference space
  • Bar by the pool
  • Bar or lounge
  • Kid's club (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 5
  • Children's pool
  • Lazy river
  • Waterslide
  • Rollaway/extra beds available
  • Outdoor tennis courts - 6
  • Free area shuttle
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator (on request)

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (37.6 km / 23.4 mi)
  • Property shuttles: Free area shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

JW Marriott Phoenix Desert Ridge Resort & Spa offers 950 air-conditioned accommodations with minibars and safes. Beds feature pillowtop mattresses. 37-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers. This Phoenix resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs available
  • Rollaway beds available
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

JW Marriott Phoenix Desert Ridge Resort & Spa has 3 restaurants on site.

24-hour room service is available.

Nearby Activities

Graced by desert plantings, palm trees, and blossoms, the resort's four-acre water complex includes a 150-foot-long freeform pool containing a stone-pillar waterfall topped by a fire ring after dark. The JW Marriott Desert Ridge Resort & Spa also contains a 60-by-25-foot lap pool; a 15-person spa tub; a serpentine, 225-foot-long plunge pool bordered by sundecks; a 600-foot-long lazy river; a 100-foot waterslide; and a secluded sundeck with a 26-person freeform spa tub and a firepit. The entire complex is bordered by stone walkways edged with flowers and includes stone waterfalls.

Revive Spa includes a 75-by-30-foot outdoor lap pool and 13-person spa tub. Use of this area is confined to guests age 16 or older who pay daily surcharges for access to the spa's recreation facilities and to guests booking spa treatments. The spa also includes a fitness center with cardio machines, weight machines, and free weights, with personal trainers available. For surcharges, the spa's exercise studio offers classes such as spinning, yoga, Pilates, and tai chi/qigong, with a complimentary power walk scheduled daily.

The resort's two championship courses at Wildfire Golf Club include one designed by golf pro Nick Faldo, a layout with generous fairways and expansive landing areas that feature views of the McDowell Mountains, Camelback Mountain, and Squaw Peak. Designed by Arnold Palmer, the second course wanders through the desert and features undulating bent-grass greens. The golf club includes a driving range, putting and chipping greens, a practice bunker, a pro shop, and a 25,000-square-foot clubhouse with women's and men's locker rooms. Lessons are available.

A tennis complex includes eight lighted courts and a pro shop. One-on-one instruction, daily clinics in season, daily private lessons, matching services, and ball machine rentals are available. Hiking/biking and nature trails wind through the resort's 316-desert acres, with bicycles available for rent. Additional activities include Segway tours, jewelry making workshops, stargazing, watercolor workshops, and dive-in movies (schedule varies).

Some guests may choose to walk to the nearby Desert Ridge Marketplace which features a movie theater, as well as shopping and dining venues. Bowling is available with a half-mile.Walking maps are available for on- and off-property trails.

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site
  • Rock climbing nearby
  • Mountain biking nearby
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Bicycle rentals nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site

Spa Services

  • Number of treatment rooms 40
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Sporting facilities or equipment
  • Internet access
  • Phone calls
  • Self parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 17 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.95 per day (rates may vary)
  • Self parking fee: USD 10 per day
  • Valet parking fee: USD 29.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Desert Ridge Marriott
  • Desert Ridge Resort
  • JW Desert Ridge
  • JW Desert Ridge Marriott
  • JW Marriott Desert Ridge
  • JW Marriott Desert Ridge Phoenix
  • JW Marriott Desert Ridge Resort
  • JW Marriott Desert Ridge Resort Phoenix
  • JW Marriott Ridge Resort
  • Marriott JW Desert Ridge
  • Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
  • Jw Marriott Desert Ridge Resort And Spa Phoenix
  • Jw Marriott Phoenix
  • Marriott Phoenix
  • JW Marriott Phoenix Desert Ridge Resort
  • JW Marriott Phoenix Desert Ridge

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

Resort Credit package
Book a stay in the Resort Credit package category and receive a daily $50 resort credit per room.
Credit may be redeemed at Blue Sage Restaurant, Tuscany Ristorante, Meritage Steak house, Starbucks off lobby, room service, gift shop, spa, and golf course.
Credit not applicable toward taxes, gratuity, or alcohol. May not be combined with other promotions. Must book in the Resort Credit package room category to qualify.