2/10 Terrible
Gina, Edwardsburg
Traveled with family
Sep 21, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So disappointing. From the moment we turned onto the street the hotel was located on, there was a homeless encampment. When we walked up to the lobby that was hard to find as there are no signs, my elderly mother was approached by a girl going through withdrawals and asked for drugs. As we checked in a 10-12 yo female came to the front desk and asked security to walk her to her room. We had 2 rooms and needed to both change our rooms because nothing worked and furniture was all scratched up. Doors were unlocked, lights didn’t work, tv didn’t work, room smelled like a dirty ashtray, no phones in the room, beds were slanted, none of the furniture matched, no where to put toiletries on the sink or in the shower. One room had 8 mirrors, one room had zero. Only 1 trash can in the room, toilet seats were very low to the ground, too many lamps placed around the room that didn’t even work. We ended up checking out 2 days early and finding a different hotel. Yuck. Don’t waste your time or money. They wouldn’t refund the night we stayed but Travelocity refunded the remaining night.
Gina
Stayed 1 night in Sep 2024