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4.3 out of 5

"They don't have parking area, just valet parking and it costs $40, so we had to look and go out early to put more money in the meter. " More

By a verified traveler on Sat 02 Jul 2022

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Hotel Description

3-star hotel near Phoenix Convention Center

Heart of Phoenix

With a stay at this Downtown Phoenix hotel, you'll be well placed to visit Phoenix Convention Center and Footprint Center, both within half a mile (1 km). Arizona State University - Downtown Phoenix and Roosevelt Row are also within half a mile (1 km).

Free breakfast

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the free continental breakfast each morning.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$97* Per night/room Aug 25 - Aug 26

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking (Picture Window)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hampton Inn & Suites Phoenix Downtown ratings based on 19 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hampton Inn & Suites Phoenix Downtown

Everyone (13) Family (6)
3 out of 5
They don't have parking area, just valet parking and it costs $40, so we had to look and go out early to put more money in the meter.

Posted by on Jul 2, 2022

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Comment from Hotel Management

Jul 4, 2022 by Guest Experience Team

Dear Eduardo, thank you for choosing to stay with us and taking the time to rate your recent stay at our hotel. Our aim is to provide each guests with a top-notch stay so we do hope that most aspects of your stay were suitable for your needs. Having said that, I sincerely apologize that our parking accommodations fell short of expectations. I do understand that when traveling to a Hampton branded hotel that you don't usually expect to pay for parking. We do our very best to communicate regarding our valet parking only ahead of time, so it is not a surprise for our guests. It is outlined on our website and highlighted in our pre-arrival communications. Unfortunately, due to our location in downtown providing complimentary parking is not an option for us. We do constantly work ensure that our valet parking service is priced in line with the other hotels in our downtown market and that we deliver the highest level of service during the parking experience. Thank you again for sharing your feedback. We hope to welcome you back again next time you visit the area.

5 out of 5
Clean and friendly staff

Posted by on May 8, 2022

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5 out of 5

Posted by on Mar 21, 2022

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5 out of 5
Liked that it was close to Footprint center. Didn't like that there was no parking.

Posted by on Nov 2, 2021

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Comment from Hotel Management

Dec 3, 2021 by Cori G.

Louise, thank you sharing your experience. Our valet parking is a convenient, competitively priced option when staying in the downtown market.

4 out of 5
Great location. Friendly staff. Big variety of breakfast choices.

Posted by , from KINGSTON on Oct 30, 2021

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Comment from Hotel Management

Dec 3, 2021 by Cori G.

Patricia - we are go glad you enjoyed your stay!

5 out of 5

Posted by , from KINGSTON on Oct 28, 2021

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4 out of 5

Posted by on Oct 4, 2021

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5 out of 5
Clean & very nice. Close to dinning in the heart of Phoenix!

Posted by on Aug 13, 2021

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Comment from Hotel Management

Aug 14, 2021 by - Team Hampton

Thank you for your five star review!

5 out of 5
Everyone was VERY courteous and helpful with anything we needed.

Posted by on Jul 9, 2021

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5 out of 5

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jul 8, 2021 by - Team Hampton

Thank you for the five star rating!

About the Hampton Inn & Suites Phoenix Downtown

Location 77 E Polk St, Phoenix, AZ 85004

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 460 square feet (43 square meters) and includes conference space. A 24-hour fitness center, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Hampton Inn & Suites Phoenix Downtown. Parking is available for a fee. This 3-star Phoenix hotel is smoke free.

  • 210 guestrooms or units
  • 11 levels
  • 460 sq ft of conference space
  • 43 sq m of conference space
  • Built in 2018
  • Continental breakfast (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Metro station: Van Buren - 1st Ave Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hampton Inn & Suites Phoenix Downtown offers 210 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 50-inch LCD televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM.

Downtown 77 - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Mountain biking nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Mountain climbing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 39.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hampton Inn Phoenix Downtown Hotel
  • Hampton Inn Phoenix Downtown
  • Hampton Inn Suites Phoenix Downtown
  • Hampton & Suites Phoenix
  • Hampton Inn & Suites Phoenix Downtown Hotel
  • Hampton Inn & Suites Phoenix Downtown Phoenix
  • Hampton Inn & Suites Phoenix Downtown Hotel Phoenix

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.