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4.4 out of 5

"The staff was wonderful. Also they were caring. Loved the place. " More

By a verified traveler on Sun 18 Oct 2020

Hotel Description

3-star hotel near Phoenix Convention Center

Heart of Phoenix

A stay at this Downtown Phoenix hotel places you steps from Arizona State University - Downtown Phoenix and a 5-minute walk from Roosevelt Row. Phoenix Convention Center and The Van Buren are also within half a mile (1 km).

Free breakfast

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the free on-the-go breakfast each morning.

Free Internet, LCD TVs

Featuring conveniences like refrigerators and coffee/tea makers, the 210 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Room service, premium bedding, and free local calls are also available. Housekeeping is available once per stay.

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$110* Per night/room Apr 18 - Apr 19

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking (Picture Window)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hampton Inn & Suites Phoenix Downtown ratings based on 11 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hampton Inn & Suites Phoenix Downtown

Everyone (7) Couples (1) Family (3)
5 out of 5

Posted by on Feb 28, 2021

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Comment from Hotel Management

Mar 10, 2021 by - Team Hampton

Thank you for the five star review!

5 out of 5
The staff was wonderful. Also they were caring. Loved the place.

Posted by , from Holbrook on Oct 18, 2020

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Comment from Hotel Management

Nov 7, 2020 by Hampton Management Team

Thank you so much for taking the time to review your stay with us, we are so happy to here you enjoyed your stay!

1 out of 5

Posted by on Aug 13, 2020

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Comment from Hotel Management

Aug 13, 2020 by - Hampton Inn & Suites Phoenix Downtown

We are so sorry to see this rating, if you have some additional feedback to share we would welcome hearing from you.

4 out of 5
Room smelled of cigarette smoke the whole time, but otherwise I was very pleased and would recommend the hotel for its location and comfortable beds.

Posted by on Jun 13, 2020

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Comment from Hotel Management

Jun 19, 2020 by Hampton Management Team

Sorry to hear about the condition of your room, I can assure you that this is not typically for our hotel but I glad to hear you still had a great stay!

5 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Hampton Inn & Suites Phoenix Downtown

Dear Valued Guest, Thank you for taking the time to leave a wonderful five star review. We hope you come back and visit us again soon. Sincerely, Hampton Inn & Suites Phoenix Downtown

4 out of 5
Liked the location. Didn't like the lack of drawers in in the room.

Posted by on Jan 21, 2020

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Comment from Hotel Management

Jan 22, 2020 by Hampton Inn & Suites Phoenix Downtown Team

Dear Valued Guest, Thank you for taking the time to provide us with your honest feedback. While I'm very pleased that you enjoyed and found so many aspects of the hotel to be great, I'm truly sorry to hear you felt the drawers in our guest rooms did not match your expectations. I greatly appreciate you sharing how your experience was. Your comments will be discussed with our management team. Again, thank you and we very much hope you will consider staying with us again in the future. Sincerely, Hampton Inn & Suites Phoenix Downtown Management Team

5 out of 5
I liked this hotel because it is closer to the talking stick arena and restaurants.

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 3, 2019 by hi downtown

Dear Traveler, We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and encourage you to use our facility whenever you are in the Phoenix area again! Sincerely, Hampton Inn & Suites Phoenix Downtown Team

5 out of 5
Price was well with in reason. The lack of parking is a lil inconvenient but the great service makes up for it.

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 28, 2019 by Holly

Dear Valued Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We encourage you to visit us again. Sincerely, Hotel Management Team

4 out of 5
I enjoyed everything other than the parking situation.

Posted by on Feb 24, 2019

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Comment from Hotel Management

Feb 25, 2019 by Holly

Dear Valued Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We encourage you to visit us again, as we can also recommend a few additional areas for parking. Sincerely, Hotel Management Team

5 out of 5
Need to let it be known that there is a surcharge to park your vehicle with valet at hotel per night.

Posted by , from Phoenix, AZ on Nov 21, 2018

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About the Hampton Inn & Suites Phoenix Downtown

Location 77 E Polk St, Phoenix, AZ 85004

Renovations + Closures

The following facilities or services will be unavailable from March 1 2021 to June 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 460 square feet (43 square meters) and includes conference space. A 24-hour fitness center, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Hampton Inn & Suites Phoenix Downtown. Parking is available for a fee. This 3-star Phoenix hotel is smoke free.

  • 210 guestrooms or units
  • 11 levels
  • 460 sq ft of conference space
  • 43 sq m of conference space
  • Built in 2018
  • To-go breakfast (free)
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Metro station: Van Buren - 1st Ave Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hampton Inn & Suites Phoenix Downtown offers 210 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 50-inch LCD televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided once per stay.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (once per stay)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Downtown 77 - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Mountain biking nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Mountain climbing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 37.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hampton Inn Phoenix Downtown Hotel
  • Hampton Inn Phoenix Downtown
  • Hampton Inn Suites Phoenix Downtown
  • Hampton & Suites Phoenix
  • Hampton Inn & Suites Phoenix Downtown Hotel
  • Hampton Inn & Suites Phoenix Downtown Phoenix
  • Hampton Inn & Suites Phoenix Downtown Hotel Phoenix

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.