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Sheraton Puerto Rico Resort & Casino

4.0 star property
Family-friendly 4-star hotel near Escambron Beach

Choose dates to view prices

Photo gallery for Sheraton Puerto Rico Resort & Casino

Beach nearby, free beach shuttle, beach towels
4 restaurants, breakfast, lunch, dinner served; Brazilian cuisine
Exterior
Presidential Suite, 2 Bedrooms, Bay View | View from room
Pet-friendly

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly

Explore the area

View in a map
200 Convention Boulevard, San Juan, 00907
  • Place, Distrito T-Mobile
    ‪2 min walk‬
  • Place, Puerto Rico Convention Center
    ‪4 min walk‬
  • Place, Pan American Pier
    ‪14 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪13 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed, City View

View from room

Traditional Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(75 reviews)
  • 312 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, City View

9.2 out of 10
Wonderful
(77 reviews)
  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Bay View

Superior Room, 1 King Bed, Bay View | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room, 1 King Bed, Bay View

9.0 out of 10
Wonderful
(33 reviews)
  • 310 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Bay View

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room, 2 Queen Beds, Bay View

9.4 out of 10
Exceptional
(20 reviews)
  • 310 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom, City View

Executive Suite, 1 Bedroom, City View | View from room

Executive Suite, 1 Bedroom, City View

  • 675 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 Bedroom

  • 978 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Bay View

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 Bedroom, Bay View

  • 675 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Bay View

Deluxe Room, 1 King Bed, Balcony, Bay View | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 1 King Bed, Balcony, Bay View

8.8 out of 10
Excellent
(21 reviews)
  • 310 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Bay View

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 2 Queen Beds, Balcony, Bay View

9.4 out of 10
Exceptional
(16 reviews)
  • 310 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (View)

55-inch LED TV with cable channels, TV

Suite, 1 Bedroom (View)

  • 1004 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 2 Bedrooms, Bay View

Presidential Suite, 2 Bedrooms, Bay View | Living area | 55-inch LED TV with cable channels, TV

Presidential Suite, 2 Bedrooms, Bay View

10.0 out of 10
Exceptional
(1 review)
  • 2265 sq ft
  • 2 bedrooms
  • Bay view
  • Sleeps 6
  • 2 Double Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

  • 310 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

View from room

Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

  • 310 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 310 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 1 King Bed, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

  • 309 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, Non Smoking, City View (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Traditional Room, 2 Queen Beds, Non Smoking, City View (Mobility/Hearing Access, Roll-In Shwr)

  • 310 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

  • 978 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

San Juan

City center retreat .A stay at this Santurce hotel places you steps from Puerto Rico Convention Center and within a 5-minute walk of Distrito T-Mobile. Coca-Cola Music Hall and Pan American Pier are also within half a mile (1 km).

What's nearby

  • Distrito T-Mobile - 2 min walk - 0.2 miles
  • Puerto Rico Convention Center - 4 min walk - 0.3 miles
  • Pan American Pier - 14 min walk - 0.7 miles
  • Escambron Beach - 20 min walk - 1.1 miles
  • Port of San Juan - 3 min drive - 2.0 miles

Getting around

  • Hato Rey Station - 5 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • ‪Medalla Arena - ‬5 min walk
  • ‪Denko Asian Eatery - ‬4 min walk
  • ‪Pudge’s Pizza - ‬4 min walk
  • ‪Sazon Cocina Criolla - ‬4 min walk
  • ‪Patria Yards - ‬4 min walk

About this property

Sheraton Puerto Rico Resort & Casino

Family-friendly 4-star hotel near Escambron Beach
Sheraton Puerto Rico Resort & Casino offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 41463 square feet (3852 square meters) and includes a conference center. A casino, a children's pool, and spa services are also featured at the family-friendly Sheraton Puerto Rico Resort & Casino. Parking is available for a fee. A complete renovation of Sheraton Puerto Rico Resort & Casino was completed in March 2023.

This 4-star San Juan hotel is smoke free.

  • 1 building
  • 503 guestrooms or units
  • 12 levels
  • 4 dining venues
  • 4 bars or lounges
  • 41463 sq ft of conference space
  • 3852 sq m of conference space
  • Built in 2009
  • Casino
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
Sheraton Puerto Rico Resort & Casino offers 503 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 55-inch LED televisions come with cable channels. Bathrooms include bathtubs or showers, spring water baths, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Zen Spa Retreat has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open select days.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Family friendly

  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Self parking on site (USD 20 per night)
  • Valet parking on site (USD 28 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 42 for adults and USD 12 to 22 for children
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • 18 gaming tables
  • 24-hour gym
  • 448 slot machines
  • Casino (21,000 square feet of space)
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sportsbook
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 55-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Spring water bathtub
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay, plus a deposit of USD 20 per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 70 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 61.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 16.00 to 42 for adults, and USD 12.00 to 22 for children
  • Self parking fee: USD 20 per night
  • Valet parking fee: USD 28 per day (in/out privileges)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve high chair. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel Casino San Juan
Sheraton Puerto Rico Hotel Casino
Sheraton Puerto Rico Casino San Juan
Sheraton Puerto Rico Hotel San Juan

Frequently asked questions

How close is Sheraton Puerto Rico Resort & Casino to the airport?

Sheraton Puerto Rico Resort & Casino is 6.9 mi (16-min drive) away from the Luis Munoz Marin Intl. Airport (SJU) airport, the closest popular airport to the property.

How much does it cost to stay at Sheraton Puerto Rico Resort & Casino?

As of Nov 9, 2025, prices found for a 1-night stay for 2 adults at Sheraton Puerto Rico Resort & Casino on Nov 23, 2025 start from $211.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sheraton Puerto Rico Resort & Casino have an airport shuttle?

Airport shuttle services are not available at Sheraton Puerto Rico Resort & Casino.

How close is Sheraton Puerto Rico Resort & Casino to the beach?

This hotel is 1.6 mi (5-min drive) from Escambron Beach and 1 mi (4-min drive) from Condado Beach. Don't forget your sunscreen!

Does Sheraton Puerto Rico Resort & Casino offer free breakfast?

Free breakfast isn’t offered at Sheraton Puerto Rico Resort & Casino, but full breakfast is offered for a fee of between USD 16.00 and 42 for adults, USD 12.00 and 22 for children. It's available every day from 6:30 AM to 11:00 AM.

Is there a casino at Sheraton Puerto Rico Resort & Casino?

During your stay you can enjoy the 21000 square-foot casino on site, featuring 448 slot machines, 18 gaming tables, and a sportsbook.

What time is check-in at Sheraton Puerto Rico Resort & Casino?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Sheraton Puerto Rico Resort & Casino?

Free parking is not available at this hotel. Self parking is available for USD 20 per night, and valet parking for USD 28 per day.

Does Sheraton Puerto Rico Resort & Casino have a pool?

Sheraton Puerto Rico Resort & Casino features an outdoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.

Does Sheraton Puerto Rico Resort & Casino have a restaurant?

Yes, there are 4 restaurants on site.

Does Sheraton Puerto Rico Resort & Casino have a spa?

Pamper yourself with a day at Zen Spa Retreat, where you can enjoy prenatal massages, mani/pedis, and facials.

How close is Sheraton Puerto Rico Resort & Casino to downtown San Juan?

Sheraton Puerto Rico Resort & Casino is 1.9 mi away from San Juan.

Reviews

Sheraton Puerto Rico Resort & Casino Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 753 out of 1057 reviews
Rating 8 - Good. 164 out of 1057 reviews
Rating 6 - Okay. 73 out of 1057 reviews
Rating 4 - Poor. 34 out of 1057 reviews
Rating 2 - Terrible. 33 out of 1057 reviews

Reviews

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Sep 2025

8/10 Good

Jeanette, Bronx

Stayed 1 night in Aug 2025

8/10 Good

Prima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of restaurants around the hotel. Nice people.
Stayed 5 nights in Aug 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Will return.
Stayed 2 nights in Jun 2025

10/10 Excellent

Renzo

Stayed 4 nights in Jul 2025

8/10 Good

Tuly

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean but the bathrooms needed a fresh up.
Stayed 3 nights in Aug 2025

6/10 Okay

Daniel, Franklin Lakes

Traveled with family
They overbooked the confirmed room. Then had the audacity upon arrival to say we could go to another hotel and they wouldn’t charge a cancellation fee!!!! Then didn’t credit me for a downgraded room.
Stayed 3 nights in Aug 2025

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly staff. Updated property in a location that is easy to get to.
Stayed 1 night in Aug 2025

10/10 Excellent

Yalitza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Jeanne

Traveled with family
Liked: Amenities
Excellent Place to Stay!
Stayed 1 night in Aug 2025

10/10 Excellent

Georgiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing from the check in to staff to the hotel store or coffee stand.
Stayed 5 nights in Jul 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience at the Sheraton Puerto Rico Resort & Casino. The hotel is modern, clean, and perfectly located near the Convention Center and Distrito T-Mobile, which made for great dining and entertainment options just steps away. Check-in was very easy — we actually arrived about four hours before the official check-in time, and they were still able to get us into our room within the next two hours. That flexibility was a big plus and really appreciated after a long day of travel. The staff were very nice and helpful, especially since it was our first time staying there. They made us feel welcome from the start. The room was spacious and comfortable, with a great view (especially if you’re on a higher floor). The rooms with a balcony are much nicer and really add to the experience — great for enjoying the view and relaxing outside. They offer 24/7 room service for breakfast and dinner, which is super convenient. If you prefer to eat downstairs, breakfast in the lobby is buffet-style with plenty of options — great variety and a good way to start the day. The infinity pool and cabana area are a definite highlight — perfect for relaxing with a drink and enjoying the Puerto Rican sun. The casino added a fun option in the evenings, and there were plenty of food and drink choices right on-site. Tip: To save money, book the breakfast to be included with your room cost — it’s worth it and more affordable than paying separately. Highly recommend
Stayed 2 nights in Aug 2025

10/10 Excellent

Mitzie Hernandez

Liked: Cleanliness, staff & service, property conditions & facilities
The Sheraton was great I would recommend to anyone. Everything is close in proximity whether you walk to District TMobile or take the shuttle to Old San Juan. The casino is downstairs and there is plenty to do. The pool is one of the best pools I’ve been too. The views are great we had a bay view. We watched the cruise ships come and go everyday. Overall great hotel and definitely would stay here again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Margaret

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Angel M.

Stayed 3 nights in Jul 2025

4/10 Poor

Julianna

Stayed 3 nights in Jun 2025

10/10 Excellent

Niuvar

Stayed 3 nights in Jul 2025

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Yajaira

Stayed 1 night in Jul 2025

8/10 Good

Ramnel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall, specially the staff!!
Stayed 1 night in Jul 2025

8/10 Good

Shaynna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the visit
Stayed 3 nights in Jul 2025

10/10 Excellent

Calvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the access to the casino and distro
Stayed 2 nights in Jul 2025

10/10 Excellent

NELSON

Stayed 1 night in Jul 2025

6/10 Okay

Yaritza

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Myrna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025