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Arizona Biltmore, A Waldorf Astoria Resort

5-star property
2400 E Missouri Avenue, Phoenix, AZ 1-855-201-7819
3.6 out of 5
Good!
See all 11 travelocity Reviews

"Room was Very nice. The hotel is under construction and when a phone call was made prior to arrival they minimized the construction. In reality the ma ... " More

By a verified traveler on Sun 23 Feb 2020

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Hotel Description

Family-friendly 5-star resort near Biltmore Fashion Park

Close to airport

A stay at this Camelback East resort places you within 6 miles (10 km) of Camelback Mountain and 9 miles (15 km) of Old Town. Also within 9 miles (15 km) are Chase Field and Phoenix Convention Center.

18-hole golf course

This smoke-free resort features a golf course, a full-service spa, and 3 restaurants. Families will appreciate the waterslide, kid-friendly dining, and free childcare. Enjoy the 7 outdoor pools and perks like free WiFi.

Free Internet, comfy beds

Boasting comforts like memory foam beds and premium bedding, the 716 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include MP3 docks, 24-hour room service, and DVD players.

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$580* Per night/room Feb 4 - Feb 5

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Resort, with Firepit)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Villa, 2 Bedrooms, Kitchen (Suite)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Club Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 3 Bedrooms (Cottage)

Bed Count 3 King Beds Maximum Occupancy 6 Max

Arizona Biltmore, A Waldorf Astoria Resort ratings based on 11 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Arizona Biltmore, A Waldorf Astoria Resort

Everyone (3) Couples (3) Family (4)
3 out of 5
Room was Very nice. The hotel is under construction and when a phone call was made prior to arrival they minimized the construction. In reality the main pool was completely under construction and other pools were also under construction during our Eight day stay…While it is understandable to have one of the pools under construction to be working on more than one is not acceptable. The staff were very very good.

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 24, 2020 by The Arizona Biltmore Team

I sincerely apologize that the enhancements impacted your stay. We do hope that you will give us another chance in the future when the projects are complete.

5 out of 5
We’ve stayed at the Biltmore many times and find this “old school” customer service and grounds a welcome change from corporate hotel properties. It’s a WaldorfAstoria resort now-and the only change seems to be even more investment in the Amazing grounds!!

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 7, 2019 by -The Arizona Biltmore Team

Dear Dr.Lena, Thank you so much for taking the time to share your experience. We look forward to your return!

3 out of 5
8:30 am grass cutting right outside the door, coffee maker on a ledge over the ac vent, older property. Not worth $200 a night.

Posted by on Aug 14, 2019

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Comment from Hotel Management

Aug 14, 2019 by The Arizona Biltmore Team

Thank you for taking the time to share your experience. Your feedback is very valuable to us. We apologize for falling short of your expectations.

4 out of 5
The property is beautiful and has 7 swimming pools. 4 restaurants. However the food this time was not pleasing and way over priced for what was served.

Posted by on Jul 10, 2019

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Comment from Hotel Management

Jul 10, 2019 by Arizona Biltmore, A Waldorf Astoria Resort

Thank you for providing your feedback. It's greatly appreciated. Respectfully, Arizona Biltmore team

4 out of 5
Architecture , beautiful landscape, enjoyed old style music and atmosphere. Staff was pleasant Luggage sat in heat, AC was in off position upon initial entry to room and sewer odor in room. Staff communication follow through needed.

Posted by on May 27, 2019

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Comment from Hotel Management

May 28, 2019 by Arizona Biltmore

Thank you for providing feedback. We strive to not only meet but exceed the expectations of every guest and we truly apologize for failing to do so throughout parts of your stay with us. We will pass along this information to our team. Respectfully, Shelia Foley

5 out of 5

Great resort

Awesome grounds with everything you will need at hand. Pools are great and a Villa is the way to go. A bit confusing to find main entrance at night but enjoyed looking at amazing homes around the golf course.

Posted by , from planet earth on Jul 23, 2018

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Comment from Hotel Management

Jul 27, 2018 by General Manager

Dear axel, Thank you for letting us know that you had such a wonderful visit recently! We are so happy to have had the opportunity to serve you and we hope to see you again in the future! Respectfully, Sheila Foley

4 out of 5

Biltmore Hotel

Pros: Classy atmosphere
Cons: More noise insulation with rooms with adjoining doors. Have parking closer to rooms.
Location: Location is fine. Close to nice restaurants, segway in Scottsdale, museums (including Musical Instrument Museum). It was a two hour drive to Sedona
Biltmore Hotel is a wonderful hotel. My only complaint is that our room had two separate doors to adjoining rooms with strangers staying there, There was no noise insulation and we could hear people talking next door, one time at 5 in the morning, as if they were sitting right next to us. The rest of the experience was wonderful.

Posted by on Feb 20, 2018

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Comment from Hotel Management

Feb 21, 2018 by Sheila Foley, General Manager

Dear Richie Thank you so much for sharing this valuable feedback with us. We are so sorry for the disruption you experienced, but we are so glad that you enjoyed your time at the resort overall. We do hope we get the opportunity to serve you again!

3 out of 5

Not My Style

If you are in the mood for a pretentious overpriced stay, this is for you. My salad included the core of the lettuce. I usually throw this away at home. I had no idea it should be included in an undersized $12 salad. I'll spend my money where I feel I receive a better value and leave this resort to the 1%.

Posted by on Sep 15, 2015

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3 out of 5

Not the best for business trip

We were in Phoenix for business. My coworker and I each had a room in one of the villa buildings. We didn't like that there was no convienent parking that was anywhere near our building. We had to walk either through a pool area or wind through the resort to get to our building. We got lost multiple times. With coming and going multiple times a day, this got old quick, especially with the heat and humidity. The rooms were nice and clean but a little outdated. I liked the patio a lot though. I was most annoyed that there was no coffee pot in the room. There was a loaded fridge with all types of drinks and several snacks on the dresser, but no coffee pot. I would have gladly paid for the coffee if I had made it. I would consider staying at the resort on a family vacation but probably wouldn't stay here again for business trips.

Posted by , from Milwaukee, WI on Jul 25, 2013

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3 out of 5

Not Really 5 Star!

The Arizona Biltmore continues to bill itself as a 5-star resort.  While the grounds and architecture are superb, the rooms are badly in need of renovation and the housekeeping staff misses lots of things.  We had an empty TP roll that was taken off the holder and the holder left separated and no roll replacement; a wastebasket was left on a chair; one of our party requested towels and received 1 towel and 20 washcloths.  The hotel is dark and gloomy in many places.  This could be acceptable at extremely discounted summer rates, but thank goodness we had not paid full price.

Posted by , from Sahuarita, AZ on Jul 10, 2013

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About the Arizona Biltmore, A Waldorf Astoria Resort

Location 2400 E Missouri Avenue, Phoenix, AZ 85016

Property Features

Arizona Biltmore, A Waldorf Astoria Resort offers its guests a full-service spa, a golf course, 7 outdoor swimming pools, and 2 spa tubs. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and limo/town car service. Event space at this resort measures 100,000 square feet (9290 square meters) and includes a conference center. A fitness center, a sauna, and spa services are also featured at the luxury Arizona Biltmore, A Waldorf Astoria Resort. Parking is available for a fee. This 5-star Phoenix resort is smoke free.

  • 716 guestrooms or units
  • 4 levels
  • 7 buildings
  • 3 dining venues
  • 100,000 sq ft of conference space
  • 9290 sq m of conference space
  • Built in 1929
  • Deli
  • Supervised kid's activities (free)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 7
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Arizona Biltmore, A Waldorf Astoria Resort offers 716 accommodations with MP3 docking stations and DVD players. Memory foam beds feature premium bedding. 55-inch LCD televisions come with premium cable channels, video-game consoles, and pay movies. Guests can make use of the in-room refrigerators, coffee/tea makers, and minibars. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Memory foam beds
  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Travel crib

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.

Renata's Hearth - Overlooking the pool and garden, this fine-dining restaurant specializes in Latin American cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Frank & Albert's - Overlooking the pool and garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Spire Bar - Overlooking the pool and garden, this cocktail bar specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Wright Bar - Onsite lobby lounge. Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course. 7 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Golf lessons on site
  • Golfing nearby
  • Fitness classes on site
  • Mountain climbing nearby
  • Rock climbing nearby
  • Bicycle rentals on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Health or beauty spa nearby
  • Yoga classes/instruction on site

Spa Services

Tierra Luna Spa has 14 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive smart lock details.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Weight limit: 50 lbs
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12 and USD 17 per person (approximately)
  • Covered self parking fee: USD 23 per day (in/out privileges)
  • Uncovered valet parking fee: USD 30 per day (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arizona Biltmore
  • Arizona Biltmore Waldorf Astoria
  • Arizona Biltmore Waldorf Astoria Hotel
  • Biltmore Arizona
  • Biltmore Waldorf Astoria Hotel
  • Arizona Biltmore Waldorf Astoria Resort
  • Biltmore Waldorf Astoria Resort
  • Biltmore Waldorf Astoria
  • Arizona Biltmore Hotel Phoenix
  • Arizona Biltmore A Waldorf Astoria Hotel
  • Arizona Biltmore A Waldorf Astoria Resort
  • Arizona Biltmore, A Waldorf Astoria Resort Resort
  • Arizona Biltmore, A Waldorf Astoria Resort Phoenix
  • Arizona Biltmore, A Waldorf Astoria Resort Resort Phoenix

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.