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"Room was Very nice. The hotel is under construction and when a phone call was made prior to arrival they minimized the construction. In reality the ma ... " More

By a verified traveler on Sun 23 Feb 2020

Hotel Description

Family-friendly 4.5-star resort near Biltmore Fashion Park

In shopping district

A stay at this Camelback East resort places you within 6 miles (10 km) of Camelback Mountain and 9 miles (15 km) of Old Town. Also within 9 miles (15 km) are Phoenix Convention Center and Chase Field.

18-hole golf course

This smoke-free resort features a golf course, a full-service spa, and 3 restaurants. Families will appreciate the mini golf, onsite laundry facilities, and in-room childcare. Enjoy the 5 outdoor pools and perks like free WiFi.

Comfy beds, WiFi

The 716 guestrooms feature thoughtful touches like bathrobes and slippers, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include memory foam beds, MP3 docks, and LCD TVs with cable channels.

Club Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 2 Queen Beds, Accessible (3x3 Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Patio

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Arizona Biltmore, A Waldorf Astoria Resort ratings based on 11 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Arizona Biltmore, A Waldorf Astoria Resort

Everyone (3) Couples (3) Family (4)
3 out of 5
Room was Very nice. The hotel is under construction and when a phone call was made prior to arrival they minimized the construction. In reality the main pool was completely under construction and other pools were also under construction during our Eight day stay…While it is understandable to have one of the pools under construction to be working on more than one is not acceptable. The staff were very very good.

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 24, 2020 by The Arizona Biltmore Team

I sincerely apologize that the enhancements impacted your stay. We do hope that you will give us another chance in the future when the projects are complete.

5 out of 5
We’ve stayed at the Biltmore many times and find this “old school” customer service and grounds a welcome change from corporate hotel properties. It’s a WaldorfAstoria resort now-and the only change seems to be even more investment in the Amazing grounds!!

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 7, 2019 by -The Arizona Biltmore Team

Dear Dr.Lena, Thank you so much for taking the time to share your experience. We look forward to your return!

3 out of 5
8:30 am grass cutting right outside the door, coffee maker on a ledge over the ac vent, older property. Not worth $200 a night.

Posted by on Aug 14, 2019

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Comment from Hotel Management

Aug 14, 2019 by The Arizona Biltmore Team

Thank you for taking the time to share your experience. Your feedback is very valuable to us. We apologize for falling short of your expectations.

4 out of 5
The property is beautiful and has 7 swimming pools. 4 restaurants. However the food this time was not pleasing and way over priced for what was served.

Posted by on Jul 10, 2019

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Comment from Hotel Management

Jul 10, 2019 by Arizona Biltmore, A Waldorf Astoria Resort

Thank you for providing your feedback. It's greatly appreciated. Respectfully, Arizona Biltmore team

4 out of 5
Architecture , beautiful landscape, enjoyed old style music and atmosphere. Staff was pleasant Luggage sat in heat, AC was in off position upon initial entry to room and sewer odor in room. Staff communication follow through needed.

Posted by on May 27, 2019

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Comment from Hotel Management

May 28, 2019 by Arizona Biltmore

Thank you for providing feedback. We strive to not only meet but exceed the expectations of every guest and we truly apologize for failing to do so throughout parts of your stay with us. We will pass along this information to our team. Respectfully, Shelia Foley

5 out of 5

Great resort

Awesome grounds with everything you will need at hand. Pools are great and a Villa is the way to go. A bit confusing to find main entrance at night but enjoyed looking at amazing homes around the golf course.

Posted by , from planet earth on Jul 23, 2018

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Comment from Hotel Management

Jul 27, 2018 by General Manager

Dear axel, Thank you for letting us know that you had such a wonderful visit recently! We are so happy to have had the opportunity to serve you and we hope to see you again in the future! Respectfully, Sheila Foley

4 out of 5

Biltmore Hotel

Pros: Classy atmosphere
Cons: More noise insulation with rooms with adjoining doors. Have parking closer to rooms.
Location: Location is fine. Close to nice restaurants, segway in Scottsdale, museums (including Musical Instrument Museum). It was a two hour drive to Sedona
Biltmore Hotel is a wonderful hotel. My only complaint is that our room had two separate doors to adjoining rooms with strangers staying there, There was no noise insulation and we could hear people talking next door, one time at 5 in the morning, as if they were sitting right next to us. The rest of the experience was wonderful.

Posted by on Feb 20, 2018

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Comment from Hotel Management

Feb 21, 2018 by Sheila Foley, General Manager

Dear Richie Thank you so much for sharing this valuable feedback with us. We are so sorry for the disruption you experienced, but we are so glad that you enjoyed your time at the resort overall. We do hope we get the opportunity to serve you again!

3 out of 5

Not My Style

If you are in the mood for a pretentious overpriced stay, this is for you. My salad included the core of the lettuce. I usually throw this away at home. I had no idea it should be included in an undersized $12 salad. I'll spend my money where I feel I receive a better value and leave this resort to the 1%.

Posted by on Sep 15, 2015

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3 out of 5

Not the best for business trip

We were in Phoenix for business. My coworker and I each had a room in one of the villa buildings. We didn't like that there was no convienent parking that was anywhere near our building. We had to walk either through a pool area or wind through the resort to get to our building. We got lost multiple times. With coming and going multiple times a day, this got old quick, especially with the heat and humidity. The rooms were nice and clean but a little outdated. I liked the patio a lot though. I was most annoyed that there was no coffee pot in the room. There was a loaded fridge with all types of drinks and several snacks on the dresser, but no coffee pot. I would have gladly paid for the coffee if I had made it. I would consider staying at the resort on a family vacation but probably wouldn't stay here again for business trips.

Posted by , from Milwaukee, WI on Jul 25, 2013

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3 out of 5

Not Really 5 Star!

The Arizona Biltmore continues to bill itself as a 5-star resort.  While the grounds and architecture are superb, the rooms are badly in need of renovation and the housekeeping staff misses lots of things.  We had an empty TP roll that was taken off the holder and the holder left separated and no roll replacement; a wastebasket was left on a chair; one of our party requested towels and received 1 towel and 20 washcloths.  The hotel is dark and gloomy in many places.  This could be acceptable at extremely discounted summer rates, but thank goodness we had not paid full price.

Posted by , from Sahuarita, AZ on Jul 10, 2013

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About the Arizona Biltmore, A Waldorf Astoria Resort

Location 2400 E Missouri Avenue, Phoenix, AZ 85016

Renovations + Closures

This property is closed from March 24 2020 to January 4 2021 (dates subject to change).

Property Features

Arizona Biltmore, A Waldorf Astoria Resort offers its guests a full-service spa, a golf course, 5 outdoor swimming pools, and 2 spa tubs. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and limo/town car service. Event space at this resort measures 100,000 square feet (9290 square meters) and includes a conference center. A fitness center, spa services, and a terrace are also featured at the luxury Arizona Biltmore, A Waldorf Astoria Resort. Parking is available for a fee. This 4.5-star Phoenix resort is smoke free.

  • 716 guestrooms or units
  • 4 levels
  • 7 buildings
  • 3 dining venues
  • 2 bars or lounges
  • 100,000 sq ft of conference space
  • 9290 sq m of conference space
  • Built in 1929
  • Bar by the pool
  • Coffee shop
  • Supervised kid's activities (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 5
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 6
  • Laundry facilities
  • In-room childcare (surcharge)
  • Miniature golf on site
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Sky Harbor Intl. Airport (PHX) (15.8 km / 9.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Arizona Biltmore, A Waldorf Astoria Resort offers 716 accommodations with MP3 docking stations and DVD players. Memory foam beds feature premium bedding. 55-inch LCD televisions come with premium cable channels, video-game consoles, and pay movies. Guests can make use of the in-room refrigerators, coffee/tea makers, and minibars. Bathrooms include showers, bathrobes, slippers, and designer toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Memory foam beds
  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Gaming console
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.

Arizona Biltmore, A Waldorf Astoria Resort has 3 restaurants on site.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 6 outdoor tennis courts. 5 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Miniature golf on site
  • Golf lessons on site
  • Golfing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Mountain climbing nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby

Spa Services

Spa Biltmore has 14 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Weight limit: 50 lbs
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12 and USD 17 per person (approximately)
  • Fee for in-room wireless Internet: USD 13.95 (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Self parking fee: USD 16 per day (in/out privileges)
  • Valet parking fee: USD 30 per day (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arizona Biltmore
  • Arizona Biltmore Waldorf Astoria
  • Arizona Biltmore Waldorf Astoria Hotel
  • Biltmore Arizona
  • Biltmore Waldorf Astoria Hotel
  • Arizona Biltmore Waldorf Astoria Resort
  • Biltmore Waldorf Astoria Resort
  • Biltmore Waldorf Astoria
  • Arizona Biltmore Hotel Phoenix
  • Arizona Biltmore A Waldorf Astoria Hotel
  • Arizona Biltmore A Waldorf Astoria Resort
  • Arizona Biltmore, A Waldorf Astoria Resort Resort
  • Arizona Biltmore, A Waldorf Astoria Resort Phoenix
  • Arizona Biltmore, A Waldorf Astoria Resort Resort Phoenix

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Arizona Biltmore, A Waldorf Astoria Resort is listed in the 2017 Condé Nast Traveler Top 100 List.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.