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GreenTree Hotel Phoenix West

3-star property
1500 N 51st Ave, Phoenix, AZ 1-855-201-7819
3.3 out of 5
See all 22 travelocity Reviews

"The hotel staff and housekeeping were very nice. The rooms and bathrooms are old and in need of updating. The big disappointment was the restaurant an ... " More

By a verified traveler on Tue 28 Feb 2023

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Hotel Description

3-star hotel in Maryvale Village

Maryvale Village stay

Your stay at this Maryvale Village hotel places you within 6 miles (10 km) of Talking Stick Resort Amphitheatre and Arizona State Capitol. Also within 9 miles (15 km) are Phoenix Convention Center and Footprint Center.

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$119* Per night/room Apr 2 - Apr 3

Standard 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

GreenTree Hotel Phoenix West ratings based on 22 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for GreenTree Hotel Phoenix West

Everyone (5) Couples (2) Family (5)
4 out of 5
The hotel staff and housekeeping were very nice. The rooms and bathrooms are old and in need of updating. The big disappointment was the restaurant and the lounge were closed on the weekend and the hotel did not have a well stocked snack area. No milk, juice, fruit etc. They did not even have a pencil.

Posted by on Feb 28, 2023

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Comment from Hotel Management

Mar 1, 2023 by lilian

Dear Patti Thank you for taking the time to share your experience about your recent stay at our hotel. Unfortunately restaurant was closed due short staff. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future

4 out of 5
Easy to locate in unfamiliar city. Few restaurants nearby.

Posted by , from Aurora on Feb 6, 2023

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Comment from Hotel Management

Feb 6, 2023 by lilian

Dear DeborahThank you for taking the time to share your experience and rating your overall stay! We hope to have you stay with us in the near future while in Phoenix, Arizona.

5 out of 5
Staff very friendly

Posted by , from Aurora on Feb 5, 2023

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Comment from Hotel Management

Feb 6, 2023 by lilian

Dear DeborahThank you for taking the time to share your experience and rating your overall stay! We hope to have you stay with us in the near future while in Phoenix, Arizona.

4 out of 5

Posted by on Feb 3, 2023

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Comment from Hotel Management

Mar 24, 2023 by lilian

Der Yolanda Thank you for taking the time to share your experience and rating your overall stay! We hope to have you stay with us in the near future while in Phoenix, Arizona.

2 out of 5
The property is in the ghetto. Had 5 homeless people come up to my husband and I as soon as we walked out of the hotel. The hotel staff apparently didn’t care that they hung out in the corridor between the lobby and outside. They also didn’t care that people were walking around the hotel without shoes on. Just disgusting.

Posted by on Jan 22, 2023

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Comment from Hotel Management

Jan 24, 2023 by lr

Dear Danille Thank you for your review. Please accept my apologies for your experience. This does not sound like the type of experience our guests normally have here. . We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority.

5 out of 5
Small parking spaces. Not enough handicap parking. Other than that everything else was pretty good!!

Posted by , from Rancho Santa Margarita on Nov 13, 2022

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Comment from Hotel Management

Nov 13, 2022 by lilian

Mr Thomas,Thank you for taking the time to share your experience and rating your overall stay! We will take your comments under consideration as we continually work to improve our guest experience. We hope to have you stay with us in the near future while in Phoenix, Arizona.

1 out of 5
There questionable or shady individuals located around the front of the property. It also appeared drug activity was taking place in the area. That was a turn off, as it seem to indicate there was would be no security of vehicles or guests. I was afraid to stay there.

Posted by on Oct 3, 2022

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Comment from Hotel Management

Oct 5, 2022 by Lilian

Ms., LauraThank you for your review. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We do have security on the property 24hrs. Thank you again for your feedback and hope you try us again in the near future.

1 out of 5
Was the worst stay. Will never stay in the area again. And almost second guess even booking a room with you guys ever again checked into my room and someone was inside of it sleeping and they were completely booked I ended up having to share a room with a friend was a horrible experience

Posted by on Nov 13, 2021

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1 out of 5
Nothing

Posted by on Jul 29, 2021

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4 out of 5
Good location just off I10. Rooms are a good standard, food was good and service was also great.

Posted by on Nov 13, 2019

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Comment from Hotel Management

Nov 19, 2019 by Stephanie

Thank you for leaving us such a great review. We appreciate your feedback. Hope to see you again soon!

About the GreenTree Hotel Phoenix West

Location 1500 N 51st Ave, Phoenix, AZ 85043

Renovations + Closures

The following facilities or services will be unavailable from March 12 2023 to April 30 2023 (dates subject to change):

  • Spa tub

The property will be renovating from March 11 2023 to March 31 2023 (completion date subject to change). The following areas are affected:

  • Laundry facilities
  • Spa tub

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

GreenTree Hotel Phoenix West offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 2844 square feet (264 square meters) and includes conference space. The business-friendly GreenTree Hotel Phoenix West also features multilingual staff, concierge services, and room service (during limited hours). Self parking is free. This 3-star Phoenix hotel is smoke free.

  • 144 guestrooms or units
  • 4 levels
  • 2844 sq ft of conference space
  • 264 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

GreenTree Hotel Phoenix West offers 144 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM and 10:00 AM.

Coyote Bar and Grill - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Casino nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property uses eco-friendly cleaning products

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment and guests are provided with hand sanitizer. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 5.63 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5–20 for adults, and USD 5–10 for children
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Phoenix West
  • Holiday Inn Phoenix West
  • Holiday Inn West Phoenix
  • Holiday Inn Phoenix-West Hotel Phoenix
  • Phoenix Holiday Inn
  • Holiday Inn West Phoenix Hotel
  • Holiday Inn West Phoenix
  • Greentree Phoenix West Phoenix
  • GreenTree Hotel Phoenix West Hotel
  • GreenTree Hotel Phoenix West Phoenix
  • Holiday Inn West Phoenix an IHG Hotel
  • GreenTree Hotel Phoenix West Hotel Phoenix

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.