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Renaissance Phoenix Downtown

4.0 star property
4-star hotel near Phoenix Convention Center

Choose dates to view prices

Photo gallery for Renaissance Phoenix Downtown

2 restaurants, lunch, dinner served; American cuisine
2 restaurants, lunch, dinner served; American cuisine
Lobby
2 restaurants, lunch, dinner served; American cuisine
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Breakfast available
  • Housekeeping
  • Bar

Explore the area

View in a map
100 N 1st Street, Phoenix, AZ, 85004
  • Place, Phoenix Convention Center
    ‪2 min walk‬
  • Place, Mortgage Matchup Center
    ‪5 min walk‬
  • Place, Chase Field
    ‪7 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(27 reviews)
  • 354 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(20 reviews)
  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

55-inch TV with premium channels, pay movies

Junior Suite, 1 King Bed, Non Smoking

  • 562 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Studio Suite, Multiple Beds, Non Smoking

1 bedroom, premium bedding, pillowtop beds, in-room safe

Club Studio Suite, Multiple Beds, Non Smoking

  • 776 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillowtop beds, in-room safe

Club Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

55-inch TV with premium channels, pay movies

Junior Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 562 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, pillowtop beds, in-room safe

Club Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 354 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillowtop beds, in-room safe

Executive Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 776 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

City view

Room, 1 King Bed, Non Smoking, City View

9.6 out of 10
Exceptional
(16 reviews)
  • 354 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, City View

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking, City View

9.6 out of 10
Exceptional
(4 reviews)
  • 352 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio Suite, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 774 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Non Smoking (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Club Room, 1 King Bed, Non Smoking (Hearing Accessible)

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Club Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

  • 354 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, premium bedding, pillowtop beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Executive Suite, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio Suite, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

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Exterior

Home2 Suites by Hilton Phoenix Downtown

Downtown Phoenix
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
4.6 out of 5, Wonderful, 1,116 reviews
$95 nightly
The price is $108
Nov 26 - Nov 27
Total with taxes and fees
Home2 Suites by Hilton Phoenix Downtown

About the neighborhood

Phoenix

City center retreat .At this Downtown Phoenix hotel, you'll be well placed to visit Phoenix Convention Center and Mortgage Matchup Center, both within a 5-minute walk. Chase Field and Phoenix Symphony Hall are also within half a mile (1 km).

What's nearby

  • Phoenix Convention Center - 2 min walk - 0.1 miles
  • Phoenix Symphony Hall - 2 min walk - 0.1 miles
  • Herberger Theater Center - 2 min walk - 0.1 miles
  • Mortgage Matchup Center - 5 min walk - 0.3 miles
  • Chase Field - 7 min walk - 0.4 miles

Getting around

  • Washington - Central Station - 3 min walk
  • Phoenix Sky Harbor Intl. Airport (PHX) - 12 min drive

Restaurants

  • ‪Barrel & Bushel - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Dog Haus Biergarten - ‬2 min walk
  • ‪Majerle's Sports Grill - ‬2 min walk
  • ‪Elevate at Renaissance Phoenix Downtown Hotel - ‬1 min walk

About this property

Renaissance Phoenix Downtown

4-star hotel near Phoenix Convention Center
Renaissance Phoenix Downtown offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and 22 meeting rooms. Event space at this hotel measures 51085 square feet (4746 square meters) and includes conference space. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Renaissance Phoenix Downtown. Parking is available for a fee.

This 4-star Phoenix hotel is smoke free.

  • 1 building
  • 518 guestrooms or units
  • 19 levels
  • 2 dining venues
  • 51085 sq ft of conference space
  • 4746 sq m of conference space
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Renaissance Phoenix Downtown offers 518 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature premium bedding. Televisions come with pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers.

This Phoenix hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Exterior
Kimpton Hotel Palomar Phoenix Cityscape by IHG
  • Pool
  • Pet friendly
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,186 reviews
$166 nightly
The price is $188
Nov 30 - Dec 1
Total with taxes and fees
Kimpton Hotel Palomar Phoenix Cityscape by IHG

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered valet parking on site (USD 44 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • On-the-go breakfast available for a fee: USD 3 to 8 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (32 inches high)
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch TV with premium channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night (maximum USD 150 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 28.27 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 3 to 8 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Covered valet parking fee: USD 44 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Phoenix Downtown Renaissance
Renaissance Hotel Phoenix Downtown
Renaissance Phoenix Downtown
Renaissance Phoenix Downtown Hotel Phoenix
Renaissance Phoenix Downtown Hotel
Renaissance Hotel
Renaissance Phoenix Phoenix
Renaissance Phoenix Downtown Hotel
Renaissance Phoenix Downtown Phoenix
Renaissance Phoenix Downtown Hotel Phoenix

Frequently asked questions

How close is Renaissance Phoenix Downtown to the airport?

Renaissance Phoenix Downtown is 7.4 mi (12-min drive) away from the Phoenix Sky Harbor Intl. Airport (PHX) airport, the closest popular airport to the property.

How much does it cost to stay at Renaissance Phoenix Downtown?

As of Nov 20, 2025, prices found for a 1-night stay for 2 adults at Renaissance Phoenix Downtown on Nov 26, 2025 start from $127.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Renaissance Phoenix Downtown have an airport shuttle?

Airport shuttle services are not available at Renaissance Phoenix Downtown.

Does Renaissance Phoenix Downtown offer free breakfast?

Free breakfast isn’t provided at Renaissance Phoenix Downtown, but to-go breakfast is offered for a fee of between USD 3 and 8 per person.

Is there a casino at Renaissance Phoenix Downtown?

No, there is no casino at this hotel, but Casino Arizona (18-min drive) and Vee Quiva Casino (25-min drive) are nearby.

What time is check-in at Renaissance Phoenix Downtown?

Check-in begins at 4:00 PM.

Is there free parking at Renaissance Phoenix Downtown?

Free parking is not available at this hotel. Valet parking is available for USD 44 per day.

Does Renaissance Phoenix Downtown have a pool?

Renaissance Phoenix Downtown features an outdoor pool. Guests can enjoy pool access from 6 AM to 10 PM.

Does Renaissance Phoenix Downtown have a restaurant?

Yes, there are 2 restaurants on site.

Does Renaissance Phoenix Downtown have a spa?

There are no spa services available at this hotel.

How close is Renaissance Phoenix Downtown to downtown Phoenix?

Renaissance Phoenix Downtown is 0.2 mi away from Phoenix.

Renaissance Phoenix Downtown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 683 out of 1004 reviews
Rating 8 - Good. 177 out of 1004 reviews
Rating 6 - Okay. 71 out of 1004 reviews
Rating 4 - Poor. 47 out of 1004 reviews
Rating 2 - Terrible. 26 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the restaurante atmosphere
Stayed 1 night in Aug 2025

8/10 Good

Eric

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was ready late and no accommodations were made for us other than pointing the way to the bar. The room was excellent with a nice view. The pool left a little bit to be desired as well as the area around ot. Parking was expensive but I guess that's the way it goes with these downtown hotels
Stayed 1 night in Aug 2025

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

James, Payson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean comfortable room. Great staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean rooms. Convenient walk to the Convention Center
Stayed 2 nights in Jun 2025

10/10 Excellent

colleen marie, mystic

Liked: Cleanliness, staff & service, property conditions & facilities
Phoenix Ambassador very helpful
Stayed 3 nights in Aug 2025

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Stacie

Liked: Amenities
Beautiful hotel, a little noisy but that was because of construction outside, wasn't too bad, lovely place to stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Jerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Phoenix to attend events at the convention center and the location of the Renaissance was perfect. The staff was very friendly, the on site restaurant/bar and staff were great. There were a several convenient restaurants in the area as well. The accommodates were top notch. Rooms were large and there was a large closet in the bathroom area as well. Bathrooms were set up nicely with the shower and toilet in an area separate from the sinks which is alway nice when multiple people are trying to get ready. Beds were soooo comfortable! I will definitely stay here again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Pate

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall enjoyed my business trip to the hotel was nice and clean wifi was not free as advertised but it wasn't a deal breaker
Stayed 2 nights in Jul 2025

10/10 Excellent

Douglas, Honolulu

Liked: Property conditions & facilities
All servers were deep with easy smiles and great food suggestions! The Dust Cutter and Starbucks covered all of my food and beverage needs!
Stayed 3 nights in Jul 2025

10/10 Excellent

Walter, Norristown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a beautiful space with outstanding attention to details for service.
Stayed 2 nights in Jul 2025

10/10 Excellent

Wendy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Jul 2025

10/10 Excellent

Darlene, Hainesport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room wasn’t completely clean, there were clothing left from a previous guest in the room and wet towels that were used from the previous guest were not removed.
Stayed 3 nights in Jul 2025

6/10 Okay

Karla

Stayed 2 nights in Jul 2025

10/10 Excellent

Todd

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the hotel. Clean, comfortable, and great staff.
Stayed 3 nights in Jul 2025

8/10 Good

jeremy christain

Liked: Cleanliness, staff & service, property conditions & facilities
the pool are sucked.
Stayed 2 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

bradley

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
If you plan on sleeping past 3:45am don't stay here. Construction started before 4am every morning directly outside the window to the room. Impossible to sleep through. Staff should have disclosed this prior to booking. They also should have let you know the facilities(fitness room) was down. They said I could go to the Westin("sister") hotel and use there, however when I showed up the staff at the Westin appeared very turned off and had me "wait in the lobby until they could get someone to escort me". after 10 minutes it was apparent they would not, as I walked out the receptionist looked at me like good, leave. Major disappointment from a hotel that claims to be an elite in the area.
Stayed 2 nights in Jul 2025

8/10 Good

Cameron

Traveled with partner
This property has a Starbucks onsite, which was nice. It also has an onsite restaurant which had some pretty decent food. The buttermilk pie was ridiculously delectable, and the wings were good also. The decor was a mix of modern and what appeared to be dated within the hotel rooms. There was also an owl theme going on, and the public restroom off of the lobby had owl noises and visuals, which I actually found a little strange. The customer service was excellent, and I took advantage of the recommended restaurants on a pamphlet the Guest Services desk provided. It is walking distance to the convention center, restaurants, and train stops, so it is a fairly good location.
Stayed 5 nights in Jul 2025

8/10 Good

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Noises from construction
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Business traveler
Just a great place.
Stayed 2 nights in Jun 2025

6/10 Okay

Joi Nikole

Traveled with family
Liked: Staff & service
Incredible staff! From the front desk arrival and departure to the amazing Navigator that told us about all the fun things to do and places to eat - can’t say enough about their hospitality. The rooms are small - they are in a partial renovation mostly for the bathrooms. Ask about room size especially if traveling with more than 2 people. Walking distance to the convention center. Get a rental car because even with Waymo and Light Rail having wheels to explore is easier. The people are amazing and so welcoming!
Stayed 4 nights in Jul 2025