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Hotel Description

3-star historic hotel in Downtown Phoenix

Heart of Phoenix

At this Downtown Phoenix hotel, you'll be within a 5-minute walk of Orpheum Theatre and Arizona State University - Downtown Phoenix. Phoenix Symphony Hall and Phoenix Convention Center are also within half a mile (1 km).

Business services

This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a terrace and multilingual staff can provide around-the-clock assistance.

Free WiFi, LED TVs

In addition to LED TVs with cable channels, the 129 guestrooms offer free WiFi and coffee/tea makers. Other amenities include ceiling fans, hair dryers, and showers.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$183* Per night/room Oct 23 - Oct 24

Standard Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel San Carlos - Downtown Convention Center ratings based on 18 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel San Carlos - Downtown Convention Center

Everyone (15) Family (2)
4 out of 5
The history and all the art in the halls. Plus friendly staff

Posted by on Mar 22, 2021

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Comment from Hotel Management

Mar 22, 2021 by Night Auditor Daniel W.

Thank you so much for staying with us and for taking the time to leave us such a wonderful review! We hope to serve you again in the future. Hotel San Carlos Staff and Management

4 out of 5
I like the old style of the hotel and the employees where all very kind and helpful. The original room was not serviced so we were given a new room. All of the sodas in the soda machine were also empty.

Posted by , from Prescott, Arizona on Jun 29, 2020

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Comment from Hotel Management

Jun 29, 2020 by Chelsea

Thank you for your review of the property. I'm happy to hear that we have succeeded in providing a pleasant accommodation. We appreciate your feedback regarding our staff and our hotel. Regarding the vending machines, we have contacted the company that we have on retainer to care of these issues. Thanks again for the feedback. We hope to see you in the future.

4 out of 5
Did not like the bed mattress. Old and very hard.

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 16, 2020 by Anthony

Thank you for staying with us. We appreciate your feedback.

5 out of 5
For me, the historic architecture and photos in the hallways were fantastic. Location is central to downtown and made it easy to walk to any downtown address..

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Anthony

Thank you for staying with us - we appreciate your feedback and are happy to hear you enjoyed your stay.

4 out of 5
Older hotel. Great price for the area but no cable or thermostat control. Clean and nicely maintained. Very nice staff.

Posted by on Dec 5, 2019

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Comment from Hotel Management

Dec 5, 2019 by Cecy

Thanks for staying with us. We appreciate your feedback!

2 out of 5

Posted by on May 2, 2019

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Comment from Hotel Management

May 5, 2019 by Anthony

Thank you for staying with us. Hope to see you again in the future.

3 out of 5
The historical preservation of the Hotel was like stepping back in time. That was fun. The building is not restored to “like new condition” so if seeing dents, dings and cracks offends you, it is not the place to go. The location of the hotel near the convention center was convenient. The Staff was great. I knew from the reviews that the bathrooms were small, and they were. If you are a large person it would be uncomfortably small. The smell was the most off putting about the experience. Even though I had a no smoking room it was like the previous decades of smokers still lingered.

Posted by on Oct 19, 2018

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5 out of 5
Excellent stay in this historic yet suprisingly up to date hotel. Our stay was very comfortable & the staff was very accomodating & professional.

Posted by , from AZ on May 27, 2018

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Comment from Hotel Management

May 31, 2018 by Oliver

Thank you for staying at The Historic Hotel, San Carlos. We appreciate your generous review and are truly glad you had a wonderful time here. We hope to see you again in the future!

2 out of 5

Substandard "historic" hotel

Pros: Location to transit center.
Cons: Other than a complete remodeling, including combining small rooms into one room, not sure anything can improved.
Location: Near several restaurants.
The bathroom was appalling, measuring 2 x 8 feet. difficult to use the sink. No room to turn around. A tall person would have a difficult time sitting on the toilet. toilet paper holder was behind you and you had to contort arm to reach. Can't imagine that it meets any building code. No accessibility at all. The furnishings were worn. No way to control the heat/air for the room. The shower temperature would go hot to cold wildly, with no way to set. Staff showed little concern regarding issues and did not offer to find another room in the hotel.

Posted by , from Madison WI on Mar 17, 2018

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Comment from Hotel Management

Apr 9, 2018 by Oliver

Thank you for staying with us at Hotel San Carlos and for taking the time to write us a review. We apologize for any inconvenience you may have experienced during your stay with us.

4 out of 5

Great Historic Hotel in Downtown Phoenix!

Pros: Location-Location and History-History!!
Cons: I really can't think of anything..................
Location: If you Googled the hotel's location you would see how close to sports arenas, concert halls and fabulous food would be a mere a block or two away!
Who would have thought that there would be such a cool historic hotel in downtown Phoenix! The hotel still has the elegant feel of its era with a very classy lobby. The rooms are nice and substantial., nothing fancy. But the location to everything on the center of Phoenix is really incredible and only one block from the light rail!! I will definitely go back to the San Carlos Hotel..................Thank you for a charming weekend!

Posted by on Mar 13, 2017

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Comment from Hotel Management

Mar 20, 2017 by David L. (Front Desk)

Thank you for your four-star review! We are glad you enjoyed your stay. Glad to hear you liked the classy lobby and the elegant feel of the building. Happy to hear you liked the location of the building, where everything important downtown is within a 10 minute walk! The light-rail is so convenient!

About the Hotel San Carlos - Downtown Convention Center

Location 202 N Central Ave, Phoenix, AZ 85004

Renovations + Closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday, and Saturday:

  • Outdoor pool

Property Features

Hotel San Carlos - Downtown Convention Center offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You'll find a 24-hour business center on site. WiFi is free in public spaces. Event space at this hotel measures 1300 square feet (121 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hotel San Carlos - Downtown Convention Center. This 3-star Phoenix hotel is smoke free.

  • 1 building
  • 129 guestrooms or units
  • 7 levels
  • 1300 sq ft of conference space
  • 121 sq m of conference space
  • Built in 1928
  • Dining venue
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Metro station: Van Buren - 1st Ave Station (0.2 km / 0.1 mi)

Room Amenities

Hotel San Carlos - Downtown Convention Center offers 129 air-conditioned accommodations with coffee/tea makers and hair dryers. LED televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries. This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Hotel San Carlos - Downtown Convention Center has a restaurant on site.

Centrico - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Handrails in stairways
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 48 hours

Hotel Names

  • Hotel San Carlos Convention Center
  • Hotel San Carlos Downtown Convention Center
  • San Carlos Convention Center
  • San Carlos Downtown Convention Center
  • Hotel San Carlos Downtown Convention Center Phoenix
  • San Carlos Downtown Convention Center Phoenix
  • Carlos Convention Center
  • Hotel San Carlos - Downtown Convention Center Hotel
  • Hotel San Carlos - Downtown Convention Center Phoenix
  • Hotel San Carlos - Downtown Convention Center Hotel Phoenix

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

The property is a member of Historic Hotels of America.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.