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"Towel rack is falling off the wall, " More

By a verified traveler on Sun 01 Oct 2023

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Hotel Description

4-star hotel near Desert Botanical Garden

Camelback East stay

A stay at this Camelback East hotel places you within 3 miles (5 km) of Desert Botanical Garden and 6 miles (10 km) of Tempe Town Lake. Arizona State University and Chase Field are also within 6 miles (10 km).

Renovated in 2019

This hotel features an outdoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the gym and perks like free self parking.

One-Bedroom Suite with King Bed & Sofa Bed - Hearing Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max
$140* Per night/room Oct 8 - Oct 9

One-Bedroom Suite, ADA with Tub - Queen Bed & Sofa Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

One-Bedroom Suite with Two Queen Beds & Sofa Bed

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Premium One Bedroom Suite - King Bed & Sofa Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium One-Bedroom Suite with Two Queen Beds & Sofa Bed

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

One-Bedroom Suite with King Bed & Sofa Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

DoubleTree Suites by Hilton Phoenix ratings based on 33 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree Suites by Hilton Phoenix

Everyone (13) Couples (6) Family (12)
3 out of 5
Towel rack is falling off the wall,

Posted by on Oct 1, 2023

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3 out of 5

Posted by , from Heath on Sep 11, 2023

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Comment from Hotel Management

Oct 1, 2023 by Christopher Cook

Thank you for your feedback.

5 out of 5

Posted by on Aug 21, 2023

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Comment from Hotel Management

Sep 10, 2023 by Asst. Front Office Manager

Thank you for your great feedback, Alice. We are glad you enjoyed your stay! We hope to welcome you back again.

5 out of 5

Posted by on Jul 18, 2023

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Comment from Hotel Management

Sep 1, 2023 by Gina Alvarez, Director of Front Office

We appreciate the review. Come back and visit us again.

1 out of 5
Not worth the money!

Posted by on Jul 12, 2023

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Comment from Hotel Management

Jul 15, 2023 by Christopher Cook

Thank you for your feedback. I'm sorry that it was not up to your expectations.

5 out of 5
Nice restaurant on premises, great staff!

Posted by on Jun 26, 2023

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Comment from Hotel Management

Jun 27, 2023 by Paula

Thank you for taking the time to review our property.

1 out of 5

Posted by on Jun 2, 2023

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Comment from Hotel Management

Jun 23, 2023 by Paula

Thank you for taking the time to review our property!

3 out of 5
Property was close to the highway.As for tge Property well they had dirty towels in the bathroom asked for new one's didn't get them till the next day.Also no soap in the shower but 2 days later housekeeping put one in the shower.

Posted by on May 17, 2023

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Comment from Hotel Management

May 17, 2023 by Madge

Our sincere apologies for issue you encountered with housekeeping. I will certainly address with the housekeeping team to ensure this doesn't happen again.

2 out of 5
The AC in the room was not functional and it was triple digits outside. There was a lack of staffing which resulted in us having to sleep in a room without proper AC. I understand that being understaffed is a norm in this climate but it really shows. Several of the staff were not very friendly which may be due to being pulled in many ways. Lastly, there are lights directly above the door of each room which attracts bugs. We had to kill flying bugs each night after entering the room.

Posted by on May 2, 2023

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Comment from Hotel Management

May 3, 2023 by Paula

Thank you for taking the time to review our property

5 out of 5

Posted by on Apr 11, 2023

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Comment from Hotel Management

May 3, 2023 by Lee

Thank you for taking the time to share your experience. We hope to see you again in the near future.

About the DoubleTree Suites by Hilton Phoenix

Location 320 N 44th Street, Phoenix, AZ 85008

Property Features

DoubleTree Suites by Hilton Phoenix offers its guests an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and 10 meeting rooms. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly DoubleTree Suites by Hilton Phoenix. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. A complete renovation of DoubleTree Suites by Hilton Phoenix was completed in January 2019. This 4-star Phoenix hotel is smoke free.

  • 242 guestrooms or units
  • 6 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 1984
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Separate living room
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Metro station: 44th Street - Washington Station (0.7 km / 0.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

DoubleTree Suites by Hilton Phoenix offers 242 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 65-inch LCD televisions come with premium digital channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Separate bedroom
  • Sitting area
  • Pillowtop beds
  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

BRIX Kitchen+Cocktails - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Rafting nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

DoubleTree Suites by Hilton Phoenix offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses eco-friendly cleaning products

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • UnionPay
  • Credit card pre-authorization
  • Comprehensive food waste policy
  • Cashless transactions are not available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 16
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 3
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10–20 per person
  • Uncovered extended parking fee: USD 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Suites Hilton Hotel Phoenix
  • DoubleTree Suites Hilton Phoenix
  • DoubleTree Suites Phoenix
  • Phoenix DoubleTree Suites
  • Doubletree Hotel Phoenix
  • DoubleTree Suites Hilton Phoenix Hotel
  • Doubletree Suites By Hilton Phoenix Hotel Phoenix
  • Doubletree Phoenix
  • DoubleTree Suites by Hilton Phoenix Hotel
  • DoubleTree Suites by Hilton Phoenix Phoenix
  • DoubleTree Suites by Hilton Phoenix Hotel Phoenix

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Up to 3 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.