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Embassy Suites by Hilton Phoenix Downtown North

3.5-star property
10 E Thomas Rd, Phoenix, AZ 1-855-201-7819
4.6 out of 5
Wonderful!
See all 22 travelocity Reviews

"The property, food and service was great! " More

By a verified traveler on Sun 26 Sep 2021

Points Of Interest

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Hotel Description

3.5-star hotel near Barrow Neurological Institute

City center stay

Within a 15-minute walk of this Midtown hotel, you'll find Barrow Neurological Institute and Saint Joseph's Hospital and Medical Center. Heard Museum and Phoenix Theatre are also within 2 miles (3 km).

Renovated in 2018

This hotel features an indoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy the free cooked-to-order breakfast each morning.

Comfy beds, WiFi

The 242 guestrooms feature comforts like pillowtop beds and premium bedding, while sitting areas and refrigerators offer the conveniences of home. LED TVs come with satellite channels, and other amenities include WiFi and MP3 docks.

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$123* Per night/room Oct 26 - Oct 27

Suite, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed (Conference)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Accessible (Roll-in Shower)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Accessible (Conference, Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Phoenix Downtown North ratings based on 22 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Phoenix Downtown North

Everyone (9) Couples (3) Family (6)
5 out of 5
The property, food and service was great!

Posted by , from NORTH RICHLAND HILLS on Sep 26, 2021

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Comment from Hotel Management

Sep 28, 2021 by Monica

Thank you for your feedback and hope to see you again soon.

4 out of 5
Really nice room !!

Posted by , from NORTH RICHLAND HILLS on Sep 20, 2021

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Comment from Hotel Management

Sep 20, 2021 by Monica

Thank you for your feedback and hope to see you again soon.

5 out of 5
This was one of the nicest Embassy Suites I’ve ever stayed in! It was very clean and had spacious rooms.

Posted by on Mar 23, 2021

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Comment from Hotel Management

Mar 25, 2021 by Monica

Thank you for your feedback and hope to see you again soon.

5 out of 5

Posted by on Sep 30, 2020

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Comment from Hotel Management

Oct 1, 2020 by Monica

Thank you for your feedback and hope to see you again soon.

5 out of 5

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 8, 2020 by Monica

Thank you for your feedback and hope to see you again soon.

2 out of 5
We did move from the first room. Bathroom door hit toilet and you could barely close bathroom door and you had to use both arms to pull open. Staff was helpful in getting another room. This room was odd shaped which we could deal with. Listened to the lounge noise that came up to 8th floor. Also could hear the next room coughing all night. We didn’t have a pleasant stay. Breakfast was good.

Posted by on Dec 10, 2019

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Comment from Hotel Management

Dec 12, 2019 by Monica

I am very sorry for the challenges during your stay I will communicate your comments to the appropriate staff and hope we can have you stay with us again soon for a trouble-free stay.

5 out of 5
Very courteous employees! Very clean & great proximity to downtown & Biltmore area.

Posted by on Sep 14, 2019

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Comment from Hotel Management

Sep 17, 2019 by Monica

Thank you for your feedback and hope to see you again soon.

4 out of 5
---close to light rail for ride to Dbacks game. Breakfast was great.

Posted by , from Prescott on Jul 8, 2019

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Comment from Hotel Management

Jul 8, 2019 by Monica

Thank you for your feedback and hope to see you again soon!

5 out of 5

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 8, 2019 by Monica

Thank you for your feedback and hope to see you again soon!

5 out of 5
Our room was incredibly comfortable, and the shower had great pressure. The best part by far was the happy hour drinks and snacks. We went down to have a drink and wound up ordering a full meal and having a really lovely time, and the space is really open and comfortable. All staff members we came into contact with were polite and friendly. This was the best hotel experience I have ever had.

Posted by , from Albuquerque on Apr 7, 2019

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Comment from Hotel Management

Apr 10, 2019 by Monica

Wow, Thank you for your feedback and hope to see you soon.

About the Embassy Suites by Hilton Phoenix Downtown North

Location 10 E Thomas Rd, Phoenix, AZ 85012

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Embassy Suites by Hilton Phoenix Downtown North offers its guests an indoor pool and a health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 2755 square feet (256 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Embassy Suites by Hilton Phoenix Downtown North. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Embassy Suites by Hilton Phoenix Downtown North was completed in 2018. This 3.5-star Phoenix hotel is smoke free.

  • 1 building
  • 242 guestrooms or units
  • 11 levels
  • 2755 sq ft of conference space
  • 256 sq m of conference space
  • Built in 1990
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Gift shop
  • Newspapers for purchase
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Metro station: Thomas Rd - Central Ave Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Phoenix Downtown North offers 242 accommodations with MP3 docking stations and laptop-compatible safes. Accommodations have separate sitting areas and are furnished with queen sofa beds. Pillowtop beds feature premium bedding. 32-inch LED televisions come with premium satellite channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:30 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.

Salt River Tavern - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive late are required to contact the property prior to their arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 50 per stay
  • Maximum 2 per room (weight limit: 50 lbs)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 4.95 per night (rates may vary)
  • Covered self parking fee: USD 28.00 per day (in/out privileges)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Phoenix Suites Hotel
  • Embassy Suites Hilton Phoenix Downtown North
  • Hilton Suites Hotel Phoenix
  • Hilton Suites Phoenix
  • Hilton Suites Phoenix Hotel Phoenix
  • Phoenix Hilton Suites
  • Suites Phoenix
  • Embassy Suites by Hilton Phoenix Downtown North Hotel
  • Embassy Suites by Hilton Phoenix Downtown North Phoenix
  • Embassy Suites by Hilton Phoenix Downtown North Hotel Phoenix

You should know

  • Pool access available from 6:00 AM to 10 PM.
  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.