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Hilton Phoenix Resort at the Peak

4-star property
7677 N 16th St, Phoenix, AZ 1-855-201-7819
3.7 out of 5
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See all 44 travelocity Reviews

"The resort and water park was amazing " More

By a verified traveler on Sun 22 May 2022

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Hotel Description

Family-friendly 4-star resort near Biltmore Fashion Park

Camelback East stay

Your stay at this Camelback East resort places you within 3 miles (5 km) of Arizona Biltmore Country Club and Wrigley Mansion. Biltmore Fashion Park and Castles N' Coasters are also within 6 miles (10 km).

Poolside dining

This smoke-free resort features free water park access, a full-service spa, and 3 restaurants. There's fun for all ages with a lazy river and mini golf, and families will appreciate the onsite laundry facilities. Enjoy the 6 outdoor pools and get free self parking.

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$153* Per night/room Jul 7 - Jul 8

Room, Accessible, Bathtub (Agave)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 King Bed (Agave)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed (Ambassador)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds (Agave)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 Bedroom, Accessible, Bathtub (Agave, Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Phoenix Resort at the Peak ratings based on 44 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Phoenix Resort at the Peak

Everyone (14) Couples (4) Family (20)
5 out of 5
The resort and water park was amazing

Posted by on May 22, 2022

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Comment from Hotel Management

Jun 15, 2022 by General Manager

Thanks for the compliment. We hope to see you again soon.

3 out of 5
Property was ok. Could definitely tell it was older and quite out of date.

Posted by on Apr 24, 2022

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Comment from Hotel Management

May 9, 2022 by General Manager

Thank you for recently staying with us at the Hilton Phoenix Resort. We value each guest, as we know that you have a choice when deciding where to stay while here in Phoenix on business or pleasure.

2 out of 5
Stayed here for 4 days , the room wasn’t very clean , brought it to their attention, nothing was done . I asked for housekeeping they never came . The grounds were dirty , and the staff was using foul language at the water park. Not impressed with this hotel at all .

Posted by , from Duluth on Apr 4, 2022

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Comment from Hotel Management

Apr 4, 2022 by General Manager

We place a high value on the feedback we receive as we are always striving to improve the guest experience for all. We are truly sorry to read that we did not meet your expectations during your recent visit to our resort. We will embrace your feedback and ensure that the entire team understands it's importance and the value of receiving any and all constructive assistance from the guest perspective.

5 out of 5
We enjoyed the water park at the hotel. However, they need more staff as wait times were 30 minutes.

Posted by , from Prairie Village on Mar 22, 2022

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Comment from Hotel Management

Mar 24, 2022 by General Manager

Thank you again for your feedback, your patronage and we hope to see you again in the future.

4 out of 5

Posted by on Jan 31, 2022

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3 out of 5
We only stayed one night because it was a quick trip. No amenities used. The bathroom fan was so loud that it actually hurt my ears. The bed was old and saggy. The couch had stains and yucky stuff on it and was very hard. The television didn’t even have its regular programming so it only had one channel we Could watch. The cost was way too high for what we got and we will not be staying there again e could use and we didn’t even like that show

Posted by , from FLAGSTAFF on Jan 29, 2022

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Comment from Hotel Management

Feb 11, 2022 by Reservations Manager

I sincerely apologize that you had a poor experience. I will be sure to follow up with our operations team to address the challenges mentioned. We are in the final approval stages of a full property renovation for the near future. We hope you will give us another opportunity during future travels.

4 out of 5
This hotel is great for a getaway in the sun! The water park is a total blast and the staff are sooooo friendly. The rooms could use a refresh, but the water park and mini golf totally make up for it! Lots of great dining options nearby as well (10 minutes by car or less).

Posted by on Dec 30, 2021

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Comment from Hotel Management

Jan 7, 2022 by Reservations Manager

We are very pleased that you enjoyed our hotel and look forward to seeing you again in the near future. We will be sure to share your comments with our team and appreciate you taking the time to provide us your feedback. On behalf of our entire team, we wish you continued safe travels!!

5 out of 5

Posted by on Dec 26, 2021

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4 out of 5
Pools were excellent, putt putt golf too. Was disappointing that the basketball court, restaurants were closed and no room service.

Posted by on Dec 25, 2021

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Comment from Hotel Management

Jan 11, 2022 by Reservations Manager

We are very pleased that you enjoyed our hotel and will share your comments with our operations team. We are in the final approval stages of a full property renovation for the near future. We hope you will give us another opportunity during future travels.

4 out of 5
Overall a great place for a family vacation. PROS: waterpark (even if temperatures were frigid still fun), amount of pools/hot tubs, staff friendliness, location and room layout. CONS: a lot of repair and deferred maintenance needed on facilities and amenities, the ‘renovated’ rooms were not what I would call complete with stained carpet, and the lobby/coffee shop was closed quite often. Overall I would stay again, the saving grace for this hotel is the waterpark and staff!

Posted by on Dec 4, 2021

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Comment from Hotel Management

Jan 5, 2022 by Reservations Manager

Thank you so much for taking the time to share your feedback! We are in the final approval stages of a full property renovation for the near future. We hope you will give us another opportunity during future travels.

About the Hilton Phoenix Resort at the Peak

Location 7677 N 16th St, Phoenix, AZ 85020

Renovations + Closures

The following facilities or services will be unavailable from May 12 2022 to June 30 2022 (dates subject to change):

  • Dining venue(s)

Property Features

Hilton Phoenix Resort at the Peak offers its guests a full-service spa, a complimentary water park, 6 outdoor swimming pools, and 2 spa tubs. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a business center on site. Event space at this resort measures 49814 square feet (4628 square meters) and includes a conference center. A children's pool, a health club, and a sauna are also featured at the family-friendly Hilton Phoenix Resort at the Peak. Free self parking is available. This 4-star Phoenix resort is smoke free.

  • 432 guestrooms or units
  • 4 levels
  • 28 buildings
  • 3 dining venues
  • 49814 sq ft of conference space
  • 4628 sq m of conference space
  • Built in 1977
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 6
  • Children's pool
  • Lazy river
  • Waterslide
  • Grocery/convenience store
  • Laundry facilities
  • Miniature golf on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge) , Wireless internet access

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Phoenix Resort at the Peak offers 432 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access (WiFi speed: 25+ Mbps) is available for a surcharge. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • IPod dock
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.

Hole-in-the-Wall - Overlooking the garden, this family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Slim Picken's - This café is located by the pool and specializes in American cuisine. Open daily.

Nearby Activities

A health club and a complimentary water park with a lazy river and waterslides are featured at the resort. 6 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Miniature golf on site
  • Fitness classes on site
  • Basketball on site
  • Hiking/biking trails nearby
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Tocasierra Spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and thalassotherapy. The spa is equipped with a steam room.

The spa is open daily.

  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 75 per stay)
  • Weight limit: 75 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA), Safe Travels (WTTC - Global), and Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per accommodation, per night

The resort fee includes:

  • Spa tub access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Sporting facilities or equipment
  • Internet access
  • Phone calls
  • Faxes
  • In-room safe
  • In-room bottled water
  • Parking
  • Laundry facilities
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 19.00 for adults and USD 8.75 for children (approximately)
  • Fee for in-room wireless Internet: USD 0.00 per night (rates may vary)
  • Fee for in-room wired Internet: USD 0.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 0.00 per night (rates may vary)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 75 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Squaw Pointe
  • Hilton Squaw Resort
  • Pointe Hilton Squaw Peak
  • Pointe Hilton Squaw Peak Phoenix
  • Pointe Hilton Squaw Peak Resort
  • Pointe Hilton Squaw Peak Resort Phoenix
  • Pointe Squaw Hilton Resort
  • Squaw Peak Hilton Resort
  • Squaw Peak Pointe Hilton
  • Squaw Peak Resort
  • Hilton Phoenix
  • Phoenix Hilton
  • Pointe Hilton Squaw Peak Hotel Phoenix
  • Hilton Phoenix At The Peak
  • Pointe Hilton Squaw Peak Resort
  • Hilton Phoenix Resort at the Peak Resort
  • Hilton Phoenix Resort at the Peak Phoenix
  • Hilton Phoenix Resort at the Peak Resort Phoenix

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.