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Quality Inn & Suites Downtown

2.5-star property
3956 W Colonial Dr, Orlando, FL 1-855-201-7819
2.9 out of 5
See all 8 travelocity Reviews

"An older property in good condition in an commercial/industrail area. The room was clean but dated. I would stay again. " More

By a verified traveler on Sat 10 Feb 2024

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Hotel Description

Hotel near Central Florida Fairgrounds in Orlando

West Colonial stay

A stay at this West Colonial hotel places you within half a mile (1 km) of Central Florida Fairgrounds and 3 miles (5 km) of Camping World Stadium. Kia Center and Mall at Millenia are also within 6 miles (10 km).

Renovated in 2019

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the 24-hour business center and free internet in public areas. There's an outdoor pool on site, and a 24-hour front desk and a fireplace in the lobby are also provided.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$71* Per night/room May 12 - May 13

Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Standard Room, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Quality Inn & Suites Downtown ratings based on 8 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Quality Inn & Suites Downtown

Everyone (4) Couples (2) Family (1)
4 out of 5
An older property in good condition in an commercial/industrail area. The room was clean but dated. I would stay again.

Posted by on Feb 10, 2024

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Comment from Hotel Management

Feb 10, 2024 by GM

Dear Dalton,Thank you for your feedback. We're glad to hear you appreciated our cleanliness and would consider staying with us again. We're constantly striving to enhance our guests' experiences and your comments about our dated rooms are duly noted. We hope to welcome you back soon to showcase our improvements.Best Regards,Hotel Management

5 out of 5
The staff are pleasant and helpful and the room was clean and well prepared. There was a $50 hold on our card for “incidentals” which we didn’t know about until check in. Overall decent value for money.

Posted by , from PALM CITY on Oct 19, 2023

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Comment from Hotel Management

Oct 19, 2023 by Manager

Hello Paul ,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

4 out of 5
The flooring is nice, it’s simple but that’s good.

Posted by on Mar 5, 2023

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Comment from Hotel Management

Mar 6, 2023 by Manager

Hello Alejandro,It means so much to have earned your business. We appreciate the feedback regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

2 out of 5
nothing

Posted by on Jan 4, 2023

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Comment from Hotel Management

Jan 7, 2023 by Manager

Hello Lavorise, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

3 out of 5
The room was not too bad but breakfast was either Frosted Flakes or pancakes

Posted by on Dec 27, 2022

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Comment from Hotel Management

Dec 30, 2022 by Manager

Hello Stacy, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

3 out of 5

Posted by on Dec 26, 2022

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Comment from Hotel Management

Nov 9, 2023 by Manager

Hello Stacy, Thank you for sharing your feedback with us. We appreciate your stay at our hotel and and apologize if we did not meet all your expectations. We value your comments and will use them to continuously improve our services. We hope to have the opportunity to welcome you back in the future for a better experience.

1 out of 5
I made reservations awhile ago called the day before to talk with the hotel. The man I talked to was very polite and said everything was good to go. The day of called again spoke with a woman from there and said my name was not in their system. It must be at another location I was like no I made this one because it was close to where I wanted it to by and she said there's nothing I can do..click..

Posted by on Oct 11, 2021

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Comment from Hotel Management

Oct 12, 2021 by GM

Dear Claudia, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

1 out of 5
This place was a DUMP. Run down, mattress sagged to the floor, and a bunch of wanna-be gangsters in many rooms. Dirty room, towels like sandpaper. Homeless bums wandering all around the neighborhood. For $80 a night, I thought this would be a clean, mid level hotel. Boy, was I surprised. I actually left a day early because it was so terrible.

Posted by on Mar 13, 2020

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Comment from Hotel Management

Mar 14, 2020 by dee

Thank you for your review, and we will be addressing these problem that you have accrue. Thank Dee Christle

About the Quality Inn & Suites Downtown

Location 3956 W Colonial Dr, Orlando, FL 32808

Property Features

WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is available daily. An outdoor pool, a vending machine, and a fireplace in the lobby are also featured at the business-friendly Quality Inn & Suites Downtown. Self parking is free. You'll have access to the outdoor pool at a partner property. A complete renovation of Quality Inn & Suites Downtown was completed in June 2019. Smoking is allowed in designated areas at this Orlando hotel.

  • 80 guestrooms or units
  • 2 levels
  • 3 buildings
  • Built in 1970
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Front desk (24 hours)
  • Fireplace in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • 1 conference room

Internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Orlando Station (8.7 km / 5.4 mi)
  • Parking: Free self parking

Room Amenities

Quality Inn & Suites Downtown offers 80 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 43-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.

Pet Policy

  • Pets: USD 50.00 per pet, per day
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 0
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Quality Orlando
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  • Orlando Quality INN AND Suites Orlando Property
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  • Quality INN Orlando
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  • Hotel Quality INN AND Suites Orlando
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  • Quality & Suites Orlando
  • Quality Inn & Suites Downtown Hotel
  • Quality Inn & Suites Downtown Orlando
  • Quality Inn & Suites Downtown Hotel Orlando

You should know

  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.