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4.1 out of 5

"This was a convenient place to stay for our trip to Universal theme parks. The staff was very pleasant and the room was comfortable. I thought the pri ... " More

By a verified traveler on Mon 08 Jan 2024

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Hotel Description

Family-friendly stay near Universal CityWalk

Florida Center stay

Your stay at this Florida Center hotel places you within 2 miles (3 km) of Orlando International Premium Outlets and Universal CityWalk. Universal’s Islands of Adventure and Universal Studios Florida are also within 2 miles (3 km).

Dining options, 2 bars/lounges

This hotel features 2 restaurants, an outdoor pool, and a 24-hour gym. There's fun for all ages with a children's pool and an arcade/game room, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$110* Per night/room Mar 31 - Apr 1

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking (Universal View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Fitness)

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton at the Entrance to Universal Orlando ratings based on 138 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton at the Entrance to Universal Orlando

Everyone (59) Couples (22) Family (48)
1 out of 5
Waited in line over 20 minutes to check was not happy with the two receptionist that waited on me. The room was very plain no microwave outside noise from parking lot and road kept me awake one of the days early in the morning of our stay I took off the do not disturb so they would change out towels and take our trash which did not happen so I had to call for towels that night when we returned. Of course there were no trash cans in the hall so we were stuck with trash in our room from the entire stay I would not recommend this hotel to anyone.

Posted by on Mar 16, 2024

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Comment from Hotel Management

Mar 17, 2024 by Customer Service

Marjorie, we appreciate you taking the time to share feedback from your stay. It's regrettable that the waiting period at check-in and interactions with our team weren't up to your expectations. We apologize for any discomfort caused by the amenities in your room and noise disruption. Any issues with housekeeping services and the availability of proper waste disposal within the facility are taken seriously for the comfort of our guests. Rest assured, your comments will be taken into account and actions taken where necessary. We hope for an opportunity to serve you better in the future.

5 out of 5

Posted by , from HUMMELSTOWN on Jan 14, 2024

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Comment from Hotel Management

Jan 16, 2024 by Customer Service

Brian, it's wonderful to hear that you had a satisfactory experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're delighted that our efforts to provide an enjoyable stay were effective. It would be our pleasure to welcome you back in the future.

5 out of 5
This was a convenient place to stay for our trip to Universal theme parks. The staff was very pleasant and the room was comfortable. I thought the price for the room was reasonable, though the prices in the restaurant/bar seemed high.

Posted by , from Vienna on Jan 8, 2024

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Comment from Hotel Management

Jan 13, 2024 by Customer Service

Kimberly, it's delightful to hear that you found the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando to be a convenient and pleasing place to stay during your trip to the theme parks. Your kind words about our team members and room comfort are greatly appreciated. As for the prices in our restaurant and bar, we do our absolute best to balance quality and value. Thank you for your feedback, we look forward to your return.

5 out of 5
Nice size outdoor pool and hot tub. Easy location to universal parks. Comfortable beds. Highly recommend. Would stay here again.

Posted by , from Holland on Dec 29, 2023

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Comment from Hotel Management

Dec 30, 2023 by Customer Service

Renee, it's delightful to read that you enjoyed your stay at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're thrilled you found our outdoor pool and hot tub to your liking and that our prime location added to the ease of your visit to the Universal Parks. It warms our hearts that you relished the comfort of our beds and are recommending us. We're looking forward to welcoming you back for another splendid experience in the future.

5 out of 5
Good place

Posted by on Dec 4, 2023

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Comment from Hotel Management

Dec 6, 2023 by Customer Service

Raymar, it's great to know you found the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando to be a solid choice for your stay. We value your feedback and hope to see you again soon!

4 out of 5
Everything was great!!!!

Posted by on Nov 30, 2023

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Comment from Hotel Management

Dec 1, 2023 by Customer Service

Thank you for the 4-star rating, William!We are delighted to see that you had a wonderful time at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

1 out of 5

Posted by , from MIAMI on Nov 20, 2023

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Comment from Hotel Management

Dec 11, 2023 by Customer Service

We appreciate your feedback, Salvador.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

5 out of 5

Posted by on Nov 11, 2023

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Comment from Hotel Management

Dec 3, 2023 by Customer Service

Elora, it's fantastic to hear you had such a positive experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We appreciate your stellar rating and hope we can continue to deliver this level of service in your future stays. We are eagerly waiting for your next visit!

3 out of 5

Posted by , from Dunnellon on Nov 5, 2023

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Comment from Hotel Management

Nov 29, 2023 by Customer Service

We appreciate you leaving your feedback with us, Melissa.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

5 out of 5
The staff was excellent at customer service!

Posted by on Oct 28, 2023

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Comment from Hotel Management

Oct 29, 2023 by Customer Service

Thank you for the amazing rating, Patrick!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando soon!Thanks again for leaving your feedback!

About the DoubleTree by Hilton at the Entrance to Universal Orlando

Location 5780 Major Blvd, Orlando, FL 32819

Property Features

DoubleTree by Hilton at the Entrance to Universal Orlando offers its guests a children's pool, an outdoor pool, a spa tub, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. Business amenities include a business center and meeting rooms. Event space at this hotel measures 65003 square feet (6039 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the family-friendly DoubleTree by Hilton at the Entrance to Universal Orlando. Parking is available for a fee.

  • 742 guestrooms or units
  • 18 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 65003 sq ft of conference space
  • 6039 sq m of conference space
  • Built in 1974
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton at the Entrance to Universal Orlando offers 742 accommodations with MP3 docking stations and laptop-compatible safes. 50-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10 AM.

American Grill - This restaurant serves breakfast and lunch.

Sunshine Cafe - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Pizza, Burgers, and More - Onsite café. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a smoke detector

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 2
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 13.99–25.99 per person
  • Self parking fee: USD 31.00 per night (in/out privileges)
  • Secured valet parking fee: USD 40.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Entrance
  • DoubleTree Hilton Entrance Hotel
  • DoubleTree Hilton Entrance Hotel Orlando Universal
  • DoubleTree Hilton Entrance Universal Orlando
  • DoubleTree Hilton Orlando Universal
  • DoubleTree Orlando Universal
  • DoubleTree Orlando Universal Entrance
  • Hilton DoubleTree Orlando Universal
  • Hilton Entrance
  • Doubletree Orlando
  • Doubletree Universal
  • Orlando Doubletree
  • DoubleTree Hilton Entrance Universal Orlando Hotel
  • DoubleTree Hilton Entrance Universal Hotel
  • DoubleTree Hilton Entrance Universal
  • DoubleTree by Hilton at the Entrance to Universal Orlando Hotel

You should know

  • Pool access available from 7 AM to 11 PM.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.