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4.1 out of 5

"Even though this hotel has all non-smoking rooms, as soon as I entered my room I smelled smoke in and around the bathroom and entryway. I reported thi ... " More

By a verified traveler on Mon 15 Mar 2021

Hotel Description

Hotel near Amway Center in Orlando

Heart of Orlando

A stay at this Northeast Orlando hotel places you within 3 miles (5 km) of Amway Center and 6 miles (10 km) of Camping World Stadium. Also within 9 miles (15 km) are Holy Land Experience and Mall at Millenia.

Free perks

This hotel features a fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and sitting areas, the 122 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include refrigerators, microwaves, and coffee/tea makers.

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max
$125* Per night/room Apr 25 - Apr 26

Suite, Multiple Beds, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (2 Person Sofa Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Comfort Suites Downtown ratings based on 17 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Suites Downtown

Everyone (6) Couples (1) Family (3)
4 out of 5
Even though this hotel has all non-smoking rooms, as soon as I entered my room I smelled smoke in and around the bathroom and entryway. I reported this to the front desk and was told that this unfortunately happens frequently and folks get charged a hefty cleaning fee. If the person who smoked in my room was charged, the hotel pocketed the money and obviously did not make an effort to get rid of the smoky smell.

Posted by on Mar 15, 2021

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Comment from Hotel Management

Apr 1, 2021 by Eric K.- General Manager

Sorry your room smelled of smoke. We do appreciate you staying with us!

4 out of 5
Close to the hospital easy too enter and leave close restaurants and shopping

Posted by on Mar 8, 2021

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Comment from Hotel Management

Apr 1, 2021 by Eric K.- General Manager

We appreciate you choosing us!

5 out of 5
Staff was nice, rooms were big and clean and the hotel was as advertised.

Posted by on Mar 6, 2020

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Comment from Hotel Management

Apr 2, 2020 by Eric K. - General Manager

We appreciate you choosing the Comfort Suites. Thank you!

5 out of 5

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 21, 2019 by Eric K. - General Manager

Thank you for staying with us!

3 out of 5
I reserved a two full size bedroom with a sofa bed room, and instead was given a queen size bed with a sofa bed room. Having to go to a different floor for ice was not convenient. The fitness room was below expectations. The coffee machine during breakfast took several tries from several guests to work; the staff did little to fix it.

Posted by on May 12, 2019

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Comment from Hotel Management

May 16, 2019 by Eric K.

We definitely appreciate your feedback and thank you for staying with us!

4 out of 5
It was close to the venue in dwtwn Orlando,it was nice to be without the Disney crowd and the room was a good size. The hotel is older and the parking lot wasn't large.

Posted by , from Tampa,Fl on Apr 7, 2019

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Comment from Hotel Management

Apr 8, 2019 by General Manager

Thank you for staying with us!

5 out of 5

Posted by on Feb 16, 2019

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Comment from Hotel Management

Apr 16, 2019 by Eric Krakowski, General Manager

Thank you for staying with us!

5 out of 5
Super nice thank you so very much thank you for a wonderful stay

Posted by on Feb 9, 2019

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Comment from Hotel Management

Feb 27, 2019 by Management

Thank you for staying with us!

4 out of 5
I read reviews of nearby motels before choosing Comfort Suites. Other hotels all said roaches. I am glad i chose Comfort Suites. Our room was very clean and very reasonable rates. They did have renovations going on in the lobby but i didnt mind. The heated pool was great. They could do a better job at keeping the hot tub clean but their priorities are probably different during the off season. We are glad we stayed there. The coffee served at breakfast was delicious as was the orange juice.

Posted by on Dec 4, 2018

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5 out of 5
Good location. Friendly, courtesy service. Would recommend

Posted by on Nov 19, 2017

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Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to June 1 2021 (dates subject to change):

  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Comfort Suites Downtown offers its guests a seasonal outdoor pool, a spa tub, and a fitness center. Public spaces have free WiFi. Business amenities include a 24-hour business center and limo/town car service. Free breakfast is served daily. There are 2 meeting rooms available. The business-friendly Comfort Suites Downtown also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. Smoking is allowed in designated areas at this Orlando hotel (fines may apply for smoking in non-smoking areas).

  • 1 building
  • 122 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Winter Park Station (3.7 km / 2.3 mi)
  • Parking: Free self parking

Room Amenities

Comfort Suites Downtown offers 122 accommodations with coffee/tea makers and hair dryers. Accommodations have separate sitting areas and are furnished with queen sofa beds. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Suites Downtown
  • Comfort Suites Hotel Downtown
  • Comfort Suites Downtown Hotel Orlando
  • Comfort Suites Downtown Hotel
  • Comfort Suites Downtown Orlando
  • Comfort Suites Downtown Hotel
  • Comfort Suites Downtown Orlando
  • Comfort Suites Downtown Hotel Orlando

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.