2/10 Terrible
Lisa A.
May 13, 2023
Disliked: Cleanliness
Scammed
I am a Boxing Business Manager. Your company rented me a Home that had been unavailable according to the Owner for several months due to a brust pipe and should not have been listed on your sight. This mistake on VRBO's part caused us to be displaced and caused a snowball effect of unfortunate events ending with my Fighter losing due to lack or sleep and off her diet because I was unable to provide the proper rest and meals. Customer service gave me the run around for 2 weeks all in the end to say we gave you your money back, like that isn't what should have happened immediately. The Bank doesn't put it back into your account immediately deeming it no good for the unforeseen situation we were faced with in an unknown City. Emergency housing was provided the first night which landed us in a bedbug infested Room at the DoubleTree downtown Memphis, wherein my Son and I incurred another unforeseen and unaccounted expense for Parking and your company refuses to reimburse us for that expense we never would have had we not been scammed regarding the House I paid for.
Lisa A.
Stayed 3 nights in Apr 2023