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4.1 out of 5

"Not having maid service and the room wasn’t the cleanest. " More

By a verified traveler on Fri 21 Aug 2020

Hotel Description

3-star hotel near FedEx Forum

Heart of Memphis

A stay at this Downtown Memphis hotel places you steps from AutoZone Park and within a 10-minute walk of FedEx Forum. Beale Street and Orpheum Theatre are also within half a mile (1 km).

Dining, indoor pool

This hotel features an indoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the 2 conference rooms, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Free Internet, refrigerators

The 150 soundproofed guestrooms offer free WiFi and free wired Internet, as well as room service. Other amenities include LCD TVs, refrigerators, and microwaves.

Room, 2 Queen Beds, Accessible (3x3 Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$159* Per night/room May 9 - May 10

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Bedroom, Accessible (Roll-In Shower, Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn Memphis Downtown TN ratings based on 9 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Memphis Downtown TN

Everyone (3) Couples (2) Family (5)
4 out of 5
Not having maid service and the room wasn’t the cleanest.

Posted by , from Aurora, Il on Aug 21, 2020

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Comment from Hotel Management

Aug 21, 2020 by Director of Sales

We are so sorry to hear you did not fully enjoy your stay. Due to the current pandemic, we are not able to offer housekeeping service during your stay. This is for our guests' safety as well as employees'. Hopefully next time you stay with us more services will be available.

5 out of 5
Very nice experience......Superb customer service!!!

Posted by on Mar 1, 2020

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Comment from Hotel Management

Mar 1, 2020 by Baxter

Thank you for your excellent review!

4 out of 5

Posted by on Nov 3, 2019

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Comment from Hotel Management

Nov 5, 2019 by BAXTER

Thank you for your wonderful review about your stay at the Hilton Garden Inn Memphis Downtown. We are glad you had a great time visiting Memphis, and we greatly appreciate you staying with us. We hope you will visit us again the next time your travel brings you to the area.

4 out of 5

Posted by on Oct 25, 2019

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Comment from Hotel Management

Oct 26, 2019 by Candace

Thank you for your review about your stay. We hope you will stay again soon.

1 out of 5
My suite was subpar. For $248, breakfast should come with the room. Tv was out most of the night. WiFi wasn’t working. Very disappointed

Posted by on May 19, 2019

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Comment from Hotel Management

May 21, 2019 by Director of Sales

It is our mission to please and it sounds like we fell short. We are so sorry your tv was not working and hope to get to try again to exceed your expectations and make it right.

5 out of 5

Posted by on May 13, 2019

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Comment from Hotel Management

May 21, 2019 by Director of Sales

Thank you for the great review!

5 out of 5
It was all great, except you HAD to valet part which was an extra $25.

Posted by on May 13, 2019

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Comment from Hotel Management

May 21, 2019 by Director of Sales

We are so glad you enjoyed your stay while you were with us. Thank you so much for choosing our hotel while visiting Memphis!

5 out of 5
Great location, very efficient staff, rooms are very clean, beds are supper comfortable overall you want be disappointed if you choose to stay at Hilton Gardens Inn at Memphis TN.

Posted by on Apr 28, 2019

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Comment from Hotel Management

May 4, 2019 by Director of Sales

We are so glad you enjoyed out hotel, thank you so much for the kind recommendation!

4 out of 5
Very good location. Front Desk was receptive and friendly. Convenient walk to Beale Street. The Gin Bar off Lobby was exceptional. The only down side is they auto-charged for Valet, although I used the Public Garage across the street. I would recommend the property.

Posted by , from Myrtle Beach, SC on Feb 18, 2019

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Comment from Hotel Management

Feb 19, 2019 by Director of Sales

Thank you for your kind review. We are glad to hear you enjoyed your stay and tried out downtown's newest hotspot, The Greyhound! We apologized about the autocharge for Valet. Please contact us, if this did not get corrected.

About the Hilton Garden Inn Memphis Downtown TN

Location 201 Union Avenue, Memphis, TN 38103

Renovations + Closures

The following facilities or services will be unavailable from March 1 2021 to June 1 2021 (dates subject to change):

  • Dining venue(s)

Property Features

Hilton Garden Inn Memphis Downtown TN offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There are 2 meeting rooms available. The business-friendly Hilton Garden Inn Memphis Downtown TN also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. Smoking is allowed in designated areas at this 3-star Memphis hotel.

  • 150 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Memphis Central Station (2.1 km / 1.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Garden Inn Memphis Downtown TN offers 150 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 10:00 AM.

Seasons - Onsite restaurant. Guests can enjoy drinks at the bar.

The Greyhound - Onsite cocktail bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 10.00 for adults and USD 10.00 for children (approximately)
  • Uncovered valet parking fee: USD 28.00 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Memphis Downtown TN Hotel
  • Hilton Garn Inn Memphis TN
  • Hilton Memphis Tn Memphis
  • Hilton Garden Inn Memphis Downtown TN Hotel
  • Hilton Garden Inn Memphis Downtown TN Memphis
  • Hilton Garden Inn Memphis Downtown TN Hotel Memphis

You should know

  • Pool access available from 11:00 AM to 8:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.