4/10 Poor
Janet
Traveled with partner
Oct 17, 2025
Disliked: Property conditions & facilities
From other reviews, I had high expectations for this hotel. Unfortunately, I had to lower my expectations considerably. We only stayed one night, however, experienced numerous problems. We paid for valet parking, however the app they sent to my phone so we could let them know when we needed to have the car ready, didn't work until we had already had to wait for our car two times. There was no hand soap in the bathroom and even when I asked a housekeeping staff who was cleaning rooms on our floor if I could get a bar, she told me they only have hand lotion which was strange. The shower was impossible to figure out how to use. We had to have housekeeping come and still had trouble getting the water temperature comfortable. The location, while close to what we wanted to see/do, was a little sketchy (as was all of Downtown Memphis, actually). The hotel itself is a little rundown, certainly could use some TLC. We didn't use the pool, but did have an evening cocktail on the roof top bar, which again, was a little dirty and rundown, but the views were nice. We went back up after dinner out to see the lights on the bridge and that was nice also. While the website indicates free breakfast for guests, that was not the case. Most of the staff were friendly, however, all things considered, this hotel is not worth the price, in my opinion.
Janet
Stayed 1 night in Oct 2025