Enter dates to see availability

"Great Hotel, but the bed was very hard. Could not fall asleep for two nights. " More

By a verified traveler on Sun 19 Aug 2018

Hotel Description

4-star hotel near Fire Museum of Memphis

City center stay

With a stay at this Downtown Memphis hotel, you'll be within half a mile (1 km) of Fire Museum of Memphis and 2 miles (3 km) of Orpheum Theatre. Beale Street and FedEx Forum are also within 2 miles (3 km).

Business services

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Free WiFi, comfy beds

The 600 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, room service, and LCD TVs with cable channels.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$161 per night

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Business Lounge Access, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Memphis Downtown Hotel ratings based on 35 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Memphis Downtown Hotel

Everyone (16) Family (1)
5 out of 5
Great location close to everything. Trolly is located right out side.

Posted by on Jul 9, 2019

Was this review helpful to you?
Comment from Hotel Management

Jul 9, 2019 by John W

Dear Anonymous, Thank you for sharing your feedback. We truly appreciate your business and look forward to another opportunity to serve you!

2 out of 5

Posted by on May 19, 2019

Was this review helpful to you?
Comment from Hotel Management

May 20, 2019 by John W

Dear Anonymous, Thank you for taking the time to share your review. We pride ourselves on providing a memorable experience for all of our guests and I am so sorry we failed you. We look forward to another opportunity to better your experience should your travels bring you back to Memphis!

4 out of 5
I loved the property’s location. Staff was very pleasant and accommodating. The only issue I had was I had to keep having my key cards changed out due to them failing after the night. The next day the key would not work, once making myself and my daughter go to the front desk in our swimsuit attire, and then the next day after going out to eat with my family, arriving late, had to go BACK to the front desk to receive new keys. I spoke with two different “supervisors” and not one offered any time of service, discount for the inconvenience. This was disappointing because it wasn’t like walking downstairs to the front desk and immediately receiving assistance, there were a line of people both time meaning we had to stand there.

Posted by on Apr 7, 2019

Was this review helpful to you?
Comment from Hotel Management

Apr 9, 2019 by John W

Dear Tan, Thank you for taking the time to share your review. You will be pleased to hear that we will be updating all of locks in a few months. We truly appreciate your business and look forward to another opportunity to serve you!

3 out of 5
Room not properly cleaned or restocked. Bathrooms were dirty and floor not vacuumed.

Posted by on Feb 18, 2019

Was this review helpful to you?
Comment from Hotel Management

Feb 19, 2019 by John W

Dear Anonymous, Thank you for sharing. We will do our best to improve your experience should your travels bring you back our way!

2 out of 5
We had a room that was awkwardly shaped. Couldn’t really see the TV. The view was of the building next to us and the tips of the MM bridge and the tip of the Bass Store. Besides that, our room was not cleaned. We asked the front desk to have our room cleaned and it was not done. On our 2nd night, we had one bath towel and a hand towel. Back late at night, we couldn’t wait to get new towels. The coffee maker was missing a part and we could t make coffee. We finally got the part, but the next day, only had one cream and no stirrers. Very disappointed with our stay at the Sheraton. Expected better from them,

Posted by , from New Memphis , on Oct 30, 2018

Was this review helpful to you?
Comment from Hotel Management

Oct 31, 2018 by John W

Dear M, Thank you for taking the time to share your review. We pride ourselves on providing a memorable experience for all of our guest and I am very disappointed to hear that we failed you. We truly appreciate your business and look forward to another opportunity to better your experience should your travels bring you back to Memphis!

5 out of 5

Dr

Great Hotel, but the bed was very hard. Could not fall asleep for two nights.

Posted by on Aug 19, 2018

Was this review helpful to you?
Comment from Hotel Management

Aug 20, 2018 by John W

Dear Anonymous, Thank you for taking the time to share your review. We truly appreciate your business and look forward to another opportunity to serve you.

4 out of 5
The hot water temperature may need looking at. It was extremely hot and may cause accidents!

Posted by on Apr 17, 2018

Was this review helpful to you?
Comment from Hotel Management

Apr 19, 2018 by John W

Dear Anonymous, Thank you so much for sharing your feedback. I have shared your feedback with the operational leaders of the hotel to ensure that your concerns are addressed in a timely manner. We truly appreciate your business and look forward to another opportunity to serve you.

5 out of 5

Cheer Competition

Pros: Location. We never had to go outside to get to the competition venue.
Cons: Seriously, not a single complaint
Location: Fabulous
We had plenty of space, and the view, even from the 4th floor was quite good. The girls LOVED the glass elevator, and the window seats from the breakfast. The breakfast itself was also very good. The pool had guest towels, always a plus!!

Posted by , from Tupelo, MS. on Feb 5, 2018

Was this review helpful to you?
Comment from Hotel Management

Feb 7, 2018 by John W

Dear Elyse, Thank you for sharing your feedback. We pride ourselves on providing a memorable experience for all of our guests and I am so pleased to hear that we exceeded your expectations.

4 out of 5

Check out staff was horrible

I did not receive cash back that I paid for valet parking which was ridiculously expensive.. $26 plus tax per day. I was supposed to stay 3 days but only stayed 2 days. I only used the valet parking 1day so I'm supposed to be refunded back for 2 days of the valet parking fees. I was supposed to be refunded a total of $310 back to my debit card and the money still has not be credited back to my debit card. I checked out on Sept 3rd, 2017... Very frustrated! I'm calling the hotel todat and inquire about my refund...

Posted by , from Alabama on Sep 11, 2017

Was this review helpful to you?
Comment from Hotel Management

Sep 30, 2017 by John W

Dear Cynt, Thank you for taking the time to share your feedback. Has this issue been resolved? Please feel free to contact me so that I may research this for you. We truly appreciate you business and look forward to another opportunity to serve you in the future!

5 out of 5

Sheraton Downtown Memphis

Pros: Decor, cleanliness and hospitality of the staff. Gym, pool, (chair lift into the pool for those who can't walk). outside lounge chairs.
Cons: Parking at hotel should be free or discounted. I thought it was expensive at $26.00 per night.
Location: Convenient walk to Beale Street to see live music. Memphis in May festival, Blues Hall of Fame.
The hotel was neat clean. Staff were very polite, including staff in the restaurant Crossroads Tavern and Grill and car parking attendants. Valets always had your car ready when you called down. I did think it was a bit pricey though. Rooms were comfortable. The only thing was one day our room was overlooked and did not get cleaned. I'm sure it was an oversight but it was still annoying. Had a nice gym with up to date equipment. An indoor pool and chairs to lay outside. Overall I loved the hotel and would go back again. Also very convenient to walk to Tom Lee Park or Beale Street.

Posted by , from New York on May 9, 2017

Was this review helpful to you?

About the Sheraton Memphis Downtown Hotel

Location 250 N Main St, Memphis, TN 38103

Property Features

Sheraton Memphis Downtown Hotel offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. The business-friendly Sheraton Memphis Downtown Hotel also features gift shops/newsstands, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This 4-star Memphis hotel is smoke free.

  • 600 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Memphis, TN (MEM-Memphis Intl.) (17.2 km / 10.7 mi)
  • Train station: Memphis Central Station (2.6 km / 1.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton Memphis Downtown Hotel offers 600 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

Crossroads Tavern - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is 21

Special check-in instructions:

Due to nearby construction, the bridge connected to the property will be closed from April 26, 2019-September 30, 2020. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 17.95 per person (approximately)
  • Valet parking fee: USD 26 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Memphis Downtown Sheraton
  • Sheraton Hotel Memphis Downtown
  • Sheraton Memphis Downtown
  • Sheraton Memphis Downtown Hotel

You should know

  • Pool access available from 6:30 AM to 10:30 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.