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Sheraton Memphis Downtown Hotel

4-star property
250 N Main St, Memphis, TN 1-855-201-7819

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3.9 out of 5
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See all 16 Travelocity Reviews

"The hotel location is conveniently located near highways, without the noise, and local downtown restaurants. Gym and pool were very nice. " More

By a verified traveler on Mon 16 Aug 2021

Points Of Interest

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Hotel Description

4-star hotel near Renasant Convention Center, connected to the convention center

Central Memphis getaway

You'll be steps from Renasant Convention Center and within a 10-minute walk of Fire Museum of Memphis with a stay at this Downtown Memphis hotel. Orpheum Theatre and Beale Street are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a 24-hour fitness center on site, and a 24-hour front desk and a coffee shop are also provided.

Free WiFi, comfy beds

The 600 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. LCD TVs come with cable channels, and other amenities include free WiFi and room service. Housekeeping is available on request.

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$136* Per night/room Oct 4 - Oct 5

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Club Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Memphis Downtown Hotel ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Memphis Downtown Hotel

Everyone (9) Couples (1) Family (3)
5 out of 5
The hotel location is conveniently located near highways, without the noise, and local downtown restaurants. Gym and pool were very nice.

Posted by on Aug 16, 2021

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Comment from Hotel Management

Sep 2, 2021 by John W

Dear Anonymous, Thank you for taking the time to share your review. We look forward to another opportunity to serve you!

2 out of 5

Posted by on Apr 19, 2021

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Comment from Hotel Management

May 19, 2021 by John W

Dear Anonymous, Thank you for sharing your feedback. We truly appreciate your business and look forward to another opportunity to serve you!

5 out of 5
Such a nice hotel, we stayed an additional weekend.

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 17, 2021 by John W

Dear Anonymous, Thank you for your feedback. We pride ourselves on providing a memorable experience for all of our guests and we look forward to another opportunity to serve you!

1 out of 5

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 15, 2019 by John W

Dear Anonymous, Thank you for taking the time to share your feedback.

5 out of 5
Great location. Beautiful building. Incredible atmosphere.

Posted by on Oct 4, 2019

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Comment from Hotel Management

Oct 7, 2019 by John W

Dear Anonymous, Thank you for taking the time to share your review. We truly appreciate your business and look forward to another opportunity to serve you!

5 out of 5

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 12, 2019 by John W

Dear Anonymous, Thank you for taking the time to share your review. We truly appreciate your business and look forward to another opportunity to serve you.

5 out of 5
Location was great quite,clean,and friendly .the rooms were nice but the bed was a little to soft but nice

Posted by on Aug 8, 2019

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Comment from Hotel Management

Aug 12, 2019 by John W

Dear Anonymous, Thank you for taking the time to share your review. We truly appreciate your business and look forward to another opportunity to serve you!

5 out of 5
Great location close to everything. Trolly is located right out side.

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 9, 2019 by John W

Dear Anonymous, Thank you for sharing your feedback. We truly appreciate your business and look forward to another opportunity to serve you!

2 out of 5

Posted by on May 19, 2019

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Comment from Hotel Management

May 20, 2019 by John W

Dear Anonymous, Thank you for taking the time to share your review. We pride ourselves on providing a memorable experience for all of our guests and I am so sorry we failed you. We look forward to another opportunity to better your experience should your travels bring you back to Memphis!

4 out of 5
I loved the property’s location. Staff was very pleasant and accommodating. The only issue I had was I had to keep having my key cards changed out due to them failing after the night. The next day the key would not work, once making myself and my daughter go to the front desk in our swimsuit attire, and then the next day after going out to eat with my family, arriving late, had to go BACK to the front desk to receive new keys. I spoke with two different “supervisors” and not one offered any time of service, discount for the inconvenience. This was disappointing because it wasn’t like walking downstairs to the front desk and immediately receiving assistance, there were a line of people both time meaning we had to stand there.

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 9, 2019 by John W

Dear Tan, Thank you for taking the time to share your review. You will be pleased to hear that we will be updating all of locks in a few months. We truly appreciate your business and look forward to another opportunity to serve you!

About the Sheraton Memphis Downtown Hotel

Location 250 N Main St, Memphis, TN 38103

Property Features

Sheraton Memphis Downtown Hotel offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. The business-friendly Sheraton Memphis Downtown Hotel also features gift shops/newsstands, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available. This 4-star Memphis hotel is smoke free.

  • 600 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Memphis Central Station (2.6 km / 1.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton Memphis Downtown Hotel offers 600 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:00 AM.

Crossroads Tavern - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 19.95 per person (approximately)
  • Valet parking fee: USD 29 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Memphis Downtown Sheraton
  • Sheraton Hotel Memphis Downtown
  • Sheraton Memphis Downtown
  • Sheraton Memphis Downtown Hotel
  • Sheraton Memphis Hotel Memphis
  • Sheraton Memphis Downtown Hotel Hotel
  • Sheraton Memphis Downtown Hotel Memphis
  • Sheraton Memphis Downtown Hotel Hotel Memphis

You should know

  • Pool access available from 6:30 AM to 10:30 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.