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Hotel Indigo Memphis Downtown, an IHG Hotel

3.5-star property
22 N B.B. King Blvd, Memphis, TN 1-855-201-7819

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3.6 out of 5
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See all 16 Travelocity Reviews

"Indigo has been an oasis for me. I have passed through Memphis 3 times in the last few months. Each time I stayed at indigo because of the convenienc ... " More

By a verified traveler on Wed 01 Sep 2021

Points Of Interest

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Hotel Description

3.5-star hotel perfect for exploring Memphis

Downtown Memphis stay

A stay at this Downtown Memphis hotel places you steps from Court Square and within a 5-minute walk of Mississippi River. St. Peter Catholic Church and AutoZone Park are also within half a mile (1 km).

Business services

This hotel features a 24-hour health club and a seasonal outdoor pool. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Self parking, a computer station, and dry cleaning are also offered.

Free WiFi, flat-screen TVs

In addition to free WiFi, the 118 guestrooms offer rainfall showerheads and flat-screen TVs. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$171* Per night/room Oct 4 - Oct 5

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Communcation Accessible)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Indigo Memphis Downtown, an IHG Hotel ratings based on 16 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Indigo Memphis Downtown, an IHG Hotel

Everyone (7) Couples (4) Family (4)
4 out of 5
Indigo has been an oasis for me. I have passed through Memphis 3 times in the last few months. Each time I stayed at indigo because of the convenience, super amazing staff, pet friendliness and abundant parking. Getting the restaurant open again will be huge. I won’t consider other hotels when I’m in Memphis

Posted by on Sep 1, 2021

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Comment from Hotel Management

Sep 1, 2021 by Hotel Indigo Staff

Thank you for staying with us. We sincerely appreciate your loyalty and look forward to welcoming you back. We are hoping to have the restaurant open mid October. Hope to see you and your pet again soon!

1 out of 5
The property was great I loved the Decor... it’s a a great part of downtown Memphis. The remodel of the old building that accommodates them was well done. My only complaint was with the staff, I paid through Travelocity and they proceeded to charge my debit card for the full amount at the desk as well...

Posted by on Aug 21, 2021

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Comment from Hotel Management

Sep 17, 2021 by Hotel Indigo Staff

Thank you for staying with us and sharing your experience. We sincerely apologize for the billing error.

3 out of 5
The women who worked at the front desk were all nice and helpful. Unfortunately, the hotel itself seemed dingy. It wasn't expensive but since it is a big chain, I expected it to feel cleaner.

Posted by on Jun 26, 2021

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Comment from Hotel Management

Jun 28, 2021 by Hotel Indigo Staff

Thank you for staying with us and sharing your concerns. We sincerely appreciate your feedback and would apprecaite additional details in regards to your stay so we can review with our team.

2 out of 5

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 18, 2021 by Hotel Indigo Staff

Thank you for staying with us. It seems you were not happy with our accommodations. We would appreciate additional details.

5 out of 5

Posted by on Apr 12, 2021

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Comment from Hotel Management

Apr 23, 2021 by Hotel Indigo Staff

Thanks so much for the 5 out of 5 review.

1 out of 5
The carpet was dirty, the door to the bathroom had fingerprints all over which I had to wipe down myself, it was not a clean Hotel. People in the hall were loud,did not stay the night.

Posted by on Mar 27, 2021

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Comment from Hotel Management

Mar 29, 2021 by Hotel Indigo Staff

Thank you for staying with us and bringing your concerns to our attention. It would be helpful to know the room number so we can review your concerns.

5 out of 5
I love the style and decorations The ole school feel the staff was wonderful

Posted by on Mar 27, 2021

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Comment from Hotel Management

Mar 29, 2021 by Hotel Indigo Staff

Thank you for staying with us and sharing your feedback. We are thrilled that you enjoyed the decor and feel of the hotel.

3 out of 5
Staff was friendly but wasnt impressed with a blanket that had a bug and peoples hair on it.

Posted by on Feb 8, 2021

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Comment from Hotel Management

Feb 8, 2021 by Hotel Indigo Staff

Thank you for staying with us and sharing your concerns. We sincerely apologize for your dissatisfaction and hope you will come back so we can improve upon your impression of our hotel as this is not typical of our hotel.

4 out of 5
Clean and great decor/vibe. Will stay again and recommend!

Posted by on Aug 5, 2020

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Comment from Hotel Management

Aug 5, 2020 by Chris Jordan

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

1 out of 5
The lobby was the best looking part of the visit. The elevators are cramped and slow but I could get past that. The fact they were dirty kinda put me off, but the mean issue were the rooms. The floors in the 1st room were so dirty with spills and food spots from the door to the bathroom. The top cover on the bed had dirt spots and the toilet wasn't clean. I took 2 Clorox swipes, swiped a small part of the floor and took it to the manager. He put us in a new room that was better, but there floors were still dirty. I basically had to mop the entire room with the Clorox wipes and then and lay down towels. The next morning wow checking out the front desk manager asked how was out stay I told her about the dirty rooms and all she said was I'm sorry for your inconvenience. In addition to that she was rude about letting us out of garage. Arguing that we didn't push the button for help that calls into the hotel when we did but it went to voicemail. She goes on to say "well I was right here and just hung up there phone" and "just go try the button again". At $160 for a night, I expected at the very least for the rooms to be top notch but they weren't and morning Management's customer service was even worse. At least the night manager seemed sincerely concerned about the condition of the room. This location was just overpriced and dirty. I'll never go back to that location ever again but now I am leery about going to any Indigo Hotel.

Posted by , from Arkansas on Jul 13, 2020

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Comment from Hotel Management

Jul 14, 2020 by Chris Jordan

Thanks for your comments regarding your recent stay at our hotel. We take all feedback as a way to continuously improve on all aspects of the hotel and greatly appreciate you bringing your experience to our attention. As Front Office Manager I appreciate guest feedback. I will share your comments with my team and we will make the necessary adjustments.  We hope you decide to give us another try.

About the Hotel Indigo Memphis Downtown, an IHG Hotel

Location 22 N B.B. King Blvd, Memphis, TN 38103

Property Features

Hotel Indigo Memphis Downtown, an IHG Hotel offers its guests a 24-hour health club and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. There are 2 meeting rooms available. The business-friendly Hotel Indigo Memphis Downtown, an IHG Hotel also features gift shops/newsstands, dry cleaning/laundry services, and a front desk safe. For a fee, parking is available. This 3.5-star Memphis hotel is smoke free.

  • 1 building
  • 118 guestrooms or units
  • 10 levels
  • Poolside lounge chairs
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Memphis Central Station (3.3 km / 2.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Indigo Memphis Downtown, an IHG Hotel offers 118 air-conditioned accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Premium channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 22.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Hotel Hotel Indigo Memphis Downtown
  • Hotel Indigo Memphis Downtown Memphis
  • Hotel Indigo
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  • Hotel Indigo Memphis Downtown, an IHG Hotel Hotel
  • Hotel Indigo Memphis Downtown, an IHG Hotel Memphis
  • Hotel Indigo Memphis Downtown, an IHG Hotel Hotel Memphis

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.