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Hyatt Place Memphis/Germantown

3-star property
9161 Winchester Rd, Germantown, TN 1-855-201-7819
4.3 out of 5
Very good!
See all 12 travelocity Reviews

"On business trip and very comfortable stay that was convenient for my work. " More

By a verified traveler on Tue 21 Sep 2021

Points Of Interest

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Hotel Description

3-star hotel near Mike Rose Soccer Complex

In Germantown

Your stay at this Southwind hotel places you within 3 miles (5 km) of Mike Rose Soccer Complex and Tennessee Shakespeare Company. TPC Southwind and Baptist Memorial Hospital-Collierville are also within 3 miles (5 km).

Free perks

This hotel features a 24-hour gym and a seasonal outdoor pool. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Free perks include buffet breakfast, free self parking, and an area shuttle.

Free WiFi, comfy beds

The 127 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include sofa beds, sitting areas, and flat-screen TVs with cable channels.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$108* Per night/room Dec 15 - Dec 16

Room, 2 Queen Beds (High Floor)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place Memphis/Germantown ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place Memphis/Germantown

Everyone (5) Couples (3) Family (3)
5 out of 5
On business trip and very comfortable stay that was convenient for my work.

Posted by , from MADISON on Sep 21, 2021

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Comment from Hotel Management

Sep 22, 2021 by GM

Thank you for your kind words. We look forward to your next visit.

5 out of 5
I liked the area. It was well kept, spacious and beautiful. No complaints.

Posted by on Apr 29, 2021

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Comment from Hotel Management

Apr 29, 2021 by GM

Thnaks for the great comments. We will share them with ur staff. We hope to see you on your next visist to the area.

5 out of 5
The room was clean. The staff was very friendly. We will be going back

Posted by , from Zeigler on Aug 24, 2020

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Comment from Hotel Management

Aug 28, 2020 by GM

Thank you for your great feedback! We hope you will stay with us again, when in the Germantown area.

4 out of 5
i like the location of the property and wish i could have the food there..

Posted by , from memphis tn on Jun 2, 2020

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Comment from Hotel Management

Jun 2, 2020 by GM

Thank you for the great review. Come stay with us again.

5 out of 5
The staff were amazing! The rooms were clean and welcoming. Overall lovely hotel. Breakfast was pretty good as well

Posted by , from St. Louis on May 25, 2020

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Comment from Hotel Management

May 26, 2020 by GM

We are not offering our normal hot breakfast, beauase of Covid-19 protocol guidelines. We are thankful that you enjoyed the limited breakfast items we do have. I hope you will come and stay with us again when i the area.

5 out of 5
Traveling with two dogs and two kids can be daunting, but the walls were thick, and when we were in the room, it felt like we were in our own world. Everyone was so nice, and it just felt cozy and clean.

Posted by on Dec 27, 2019

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Comment from Hotel Management

Dec 27, 2019 by AGM

It is very nice to hear that you were so satisfied with your stay at the Hyatt Place in Germantown, TN. We are both dog and child friendly! Please come back to visit us again when in the area.

2 out of 5
Arrived at the site 32 minutes before 3PM and asked if my Room was ready. I was told yes and the clerk told me I selected the free parking package and king suite - the facts are all parking is free (deceptive marketing). When I went to my room I discovered I was placed in a double bed room and not the King suite which I booked. When I addressed the concern, I was told it was Hyatt policy that when a guest check in early, they forfeit their reservations. When I called Hyatt corporate - they were not aware of this policy. In fact, stated there was no such policy. When I asked to speak to a manager, the clerk stated that she was in a meeting and would contact me later. It never happened. An unhappy customer and now I will post my experience on A travel blog and inform my peers and network.

Posted by on Oct 29, 2019

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Comment from Hotel Management

Oct 29, 2019 by AGM

Please feel free to call the hotel to discuss these issues. Thank you.

2 out of 5
Shower curtain was extremely dirty with mold. Room was not clean and the first night we had to call for clean towels

Posted by on Aug 7, 2019

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Comment from Hotel Management

Aug 7, 2019 by AGM

Thank you for bringing this to management's attention. Unless made aware of an issue, we don't always know. I am so sorry this was the case in your room and know that the problem has been corrected.

4 out of 5

Posted by on Feb 13, 2019

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5 out of 5

A great get-away in Memphis

Pros: The rooms were as nice as the pictures....comfortable spaces....and the pool and workout rooms extremely nice. The staff was very friendly.
Location: We were visiting family nearby....as well as checking out Beale Street and Graceland. Much to do within half hour of hotel.
My husband and I got the most relaxing two days and three nights, at a great price and in a great part of town outside of Memphis. It was just a few miles to shopping, restaurants and main highways. The area is quiet and scenic.....other guests were attending conferences at nearby major world headquarter and the hotel handled the breakfasts in the most delightful accommodations (inside and out by the pool). The pool was immaculate...the staff very congenial.

Posted by , from Michigan on May 22, 2018

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About the Hyatt Place Memphis/Germantown

Location 9161 Winchester Rd, Germantown, TN 38138

Renovations + Closures

The following facilities or services will be unavailable from October 25 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Property Features

Hyatt Place Memphis/Germantown offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a coffee shop/café on site. Free breakfast is served. WiFi is free in public spaces. You'll find a 24-hour business center on site. There are 2 meeting rooms available. The business-friendly Hyatt Place Memphis/Germantown also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Self parking is free. This 3-star Germantown hotel is smoke free.

  • 1 building
  • 127 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Hyatt Place Memphis/Germantown offers 127 air-conditioned accommodations with coffee/tea makers and designer toiletries. Accommodations have separate sitting areas and are furnished with queen sofa beds. Pillowtop beds feature down comforters. Flat-screen televisions come with premium cable channels and pay movies. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast.

Bakery Cafe - This café serves light fare only.

Guest Kitchen - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive smart lock details. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Hotel Memphis/Germantown
  • Hyatt Place Memphis/Germantown
  • Hyatt Place Memphis/Germantown Hotel Germantown
  • Hyatt Place Memphis/Germantown Germantown
  • Hyatt MemphisGermantown Germa
  • Hyatt Place Memphis Germantown
  • Hyatt Place Memphis/Germantown Hotel
  • Hyatt Place Memphis/Germantown Germantown
  • Hyatt Place Memphis/Germantown Hotel Germantown

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.