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 Knoxville •1 Room
 Knoxville • 1 Room
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Hilton Knoxville

3.5-star property
501 W Church Ave, Knoxville, TN 1-855-201-7819

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4.3 out of 5
Excellent!
See all 21 Travelocity Reviews

"Everyone was pleasant and helpful. Love being back in my hometown. " More

By a verified traveler on Sat 17 Oct 2020

Points Of Interest

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Hotel Description

3.5-star hotel near Knoxville Convention Center

City center stay

At this Downtown Knoxville hotel, you'll be well placed to visit Knoxville Convention Center and Tennessee Theatre, both within a 5-minute walk. Market Square and Knoxville Civic Auditorium and Coliseum are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 11 conference rooms, business center, and valet parking. Enjoy the 24-hour fitness center and perks like free WiFi.

Free WiFi, MP3 docks

The 320 guestrooms feature comforts like premium bedding and pillow menus, while refrigerators and coffee/tea makers offer the conveniences of home. LCD TVs come with satellite channels, and other amenities include free WiFi and MP3 docks.

Room, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$117* Per night/room Oct 25 - Oct 26

Luxury Room (Parlor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 2 Queen Beds, Business Lounge Access

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Knoxville ratings based on 21 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Knoxville

Everyone (11) Couples (4) Family (6)
5 out of 5
Everyone was pleasant and helpful. Love being back in my hometown.

Posted by , from Burlington on Oct 17, 2020

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5 out of 5
Simplicity of check in. The friendliness of staff.

Posted by on Oct 1, 2020

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Comment from Hotel Management

Oct 6, 2020 by General Manager

Dear Guest, As a manager it is truly moving to hear from guests who have been pleased with there experience at our hotel. Our fantastic team of associates offer up their sincere gratitude for your business and positive review. Please think of us again on your next trip to our city. Sincerely, Paul Jordan General Manager

4 out of 5
Everything seem clean and well-kept and the bedroom comfortable. And the staff was helpful with changing a few things that we needed to have changed

Posted by , from Knoxville Tn on Sep 7, 2020

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Comment from Hotel Management

Sep 9, 2020 by General Manager

Dear Guest, It was an honor to have you as our guest and I am thankful that you chose to stay with us. Please know that you are greatly appreciated and we are thankful that we can utilize your feedback to continue to improve our service delivery. Please join us again in the future. Sincerely, Paul Jordan General Manager

5 out of 5
Heating and cooling units extremely noisy. Forced to turn them off to sleep Location is excellent and everything was spotless. We felt very comfortable and safe staying here

Posted by on Jul 12, 2020

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Comment from Hotel Management

Jul 12, 2020 by General Manager

Dear Guest, It is a pleasure to hear from our guests after staying at our hotel. We appreciate both your business and your professional opinion. We are thankful that you had a great experience and trust we will see you again soon. Sincerely, Paul Jordan General Manager

3 out of 5
We didn’t have heat and the hubby froze. Also, my lamp had a broken switch and wouldn’t turn on. Location was convenient to Market Square.

Posted by on Dec 30, 2019

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Comment from Hotel Management

Feb 23, 2020 by Paul Jordan

Thank you for your review on our hotel. We are very sorry that you experience issues during your stay. We will share your thoughts and ensure we work to correct and prevent the issues going forward. We will look forward to our next opportunity to serve you. Sincerely, Paul Jordan General Manager

4 out of 5

Posted by on Dec 30, 2019

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Comment from Hotel Management

Feb 23, 2020 by General Manager

Thank you for your review on our hotel. We truly appreciate both your feedback and your business. We will look forward to our next opportunity to serve you. Sincerely, Paul Jordan General Manager

5 out of 5
The staff was very friendly. The room was super clean! Nice Starbucks in hotel.

Posted by on Dec 21, 2019

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5 out of 5

Posted by on Dec 3, 2019

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5 out of 5

Posted by on Nov 27, 2019

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5 out of 5

Posted by on Oct 11, 2019

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About the Hilton Knoxville

Location 501 W Church Ave, Knoxville, TN 37902

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

The following facilities will be closed during the winter:

  • Swimming pool

Property Features

Hilton Knoxville offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 14,000 square feet (1 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Hilton Knoxville. Parking is available for a fee. This 3.5-star Knoxville hotel is smoke free.

  • 1 building
  • 320 guestrooms or units
  • 18 levels
  • 14,000 sq ft of conference space
  • 1 sq m of conference space
  • Built in 1981
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Refrigerator (on request)
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: McGhee Tyson Airport (TYS) (20 km / 12.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Knoxville offers 320 accommodations with MP3 docking stations and video-game consoles. Beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 10:30 AM.

Marble City Kitchen - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Firefly - Onsite bar. Guests can enjoy alfresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay free - 3
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 14.95 for adults and USD 7.95 for children (approximately)
  • Self parking fee: USD 18.00 per night (in/out privileges)
  • Valet parking fee: USD 24.00 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Knoxville
  • Hilton Knoxville
  • Knoxville Hilton
  • Hilton Knoxville Hotel Knoxville
  • Knoxville Hilton Hotel
  • Hilton Knoxville Hotel
  • Hilton Knoxville Hotel
  • Hilton Knoxville Knoxville
  • Hilton Knoxville Hotel Knoxville

You should know

  • The seasonal pool will open in May and close in September.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.