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Hilton Knoxville

3.5-star property
501 W Church Ave, Knoxville, TN 1-855-201-7819
4.4 out of 5
Excellent!
See all 26 travelocity Reviews

"Great location, facility, amenities and view! " More

By a verified traveler on Sun 17 Oct 2021

Points Of Interest

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Hotel Description

3.5-star hotel perfect for exploring Knoxville

City center stay

With a stay at this Downtown Knoxville hotel, you'll be steps from St. John's Episcopal Cathedral and Charles Krutch Park. First Baptist Church and Tennessee Theatre are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 11 conference rooms, business center, and valet parking. Enjoy the seasonal outdoor pool and perks like free WiFi.

Free WiFi, MP3 docks

The 320 guestrooms feature comforts like premium bedding and pillow menus, while refrigerators and coffee/tea makers offer the conveniences of home. LCD TVs come with satellite channels, and other amenities include free WiFi and MP3 docks. Housekeeping is available on request.

Room, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$131* Per night/room Oct 31 - Nov 1

Luxury Room (Parlor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 2 Queen Beds, Business Lounge Access

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Knoxville ratings based on 26 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Knoxville

Everyone (14) Couples (5) Family (7)
5 out of 5
Great location, facility, amenities and view!

Posted by on Oct 17, 2021

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Comment from Hotel Management

Oct 18, 2021 by General Manager

Dear Guest, I am taking a moment to thank you on behalf of the entire team of associates at the Hilton Knoxville hotel. I am so grateful that you chose to stay with us and share your great experience with others. We will look forward to your return in the future. Sincerely, Paul Jordan General Manager

5 out of 5

Posted by on Jul 20, 2021

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5 out of 5

Posted by on Jul 15, 2021

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Comment from Hotel Management

Aug 27, 2021 by General Manager

Dear Guest, I am just taking a moment to thank for giving us a great review on the Hilton Knoxville Hotel. I am grateful that you were thoughtful enough to take time out of your day to let us know about your experience. Thank you again and we will look forward to your return. Sincerely, Paul Jordan General Manager

4 out of 5

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 24, 2021 by General Manager

Dear Guest, I am just taking a moment to thank for giving us a great review on the Hilton Knoxville Hotel. I am grateful that you were thoughtful enough to take time out of your day to let us know about your experience. Thank you again and we will look forward to your return. Sincerely, Paul Jordan General Manager

5 out of 5
Very clean, friendly staff and knowledgeable about the surrounding amenities! Definitely will be visiting again.

Posted by on May 21, 2021

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Comment from Hotel Management

May 21, 2021 by General Manager

Dear Guest, Thank you for the wonderful review on our hotel from your recent stay with us. We are thankful for both your business and your feedback and hope to have the chance to see you again soon. Sincerely, Paul Jordan General Manager

3 out of 5
I liked the view and the efficiency of the person checking us in. What was terrible was the noise. People were talking in their room past 4 in the morning and kept waking me up. The sound insulation is terrible. Also, the maid needs to check to make sure the alarm clock is not set as it woke me up at 6am!

Posted by on Apr 20, 2021

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Comment from Hotel Management

Apr 28, 2021 by General Manager

Dear Guest, Thank you for giving us a balanced and professional review from your recent review of our hotel. I am sorry to hear that you had frustrations with both noise disruption and with the fact that the alarm clock in the room woke you up. I assure you that we will look into both situations because honestly they are both avoidable. I hope to have another opportunity to serve you in the future. Sincerely, Paul Jordan

5 out of 5

Posted by on Apr 3, 2021

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Comment from Hotel Management

Apr 14, 2021 by General Manager

Dear Guest, I am sending a sincere thank you for both your business and for your kind and positive review on our hotel. We work hard each day as a team to extend genuine hospitality to our guests. It is a pleasure to hear that you experienced our hotel and enjoyed our service. Please think of us again in the future. Sincerely, Paul Jordan General Manager

5 out of 5
Everyone was pleasant and helpful. Love being back in my hometown.

Posted by , from Burlington on Oct 17, 2020

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Comment from Hotel Management

Oct 26, 2020 by General Manager

Dear Guest, It was a pleasure to hear that enjoyed your stay at the Hilton Knoxville hotel. I am thankful when our professional travelers take the time to give us feedback on our hotel and our associates. As a team we are grateful for your business and we look forward to your return. Sincerely, Paul Jordan General Manager

5 out of 5
Simplicity of check in. The friendliness of staff.

Posted by on Oct 1, 2020

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Comment from Hotel Management

Oct 6, 2020 by General Manager

Dear Guest, As a manager it is truly moving to hear from guests who have been pleased with there experience at our hotel. Our fantastic team of associates offer up their sincere gratitude for your business and positive review. Please think of us again on your next trip to our city. Sincerely, Paul Jordan General Manager

4 out of 5
Everything seem clean and well-kept and the bedroom comfortable. And the staff was helpful with changing a few things that we needed to have changed

Posted by , from Knoxville Tn on Sep 7, 2020

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Comment from Hotel Management

Sep 9, 2020 by General Manager

Dear Guest, It was an honor to have you as our guest and I am thankful that you chose to stay with us. Please know that you are greatly appreciated and we are thankful that we can utilize your feedback to continue to improve our service delivery. Please join us again in the future. Sincerely, Paul Jordan General Manager

About the Hilton Knoxville

Location 501 W Church Ave, Knoxville, TN 37902

Renovations + Closures

The following facilities will be closed during the winter:

  • Swimming pool

Property Features

Hilton Knoxville offers its guests a 24-hour fitness center and a seasonal outdoor pool. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 14,000 square feet (1 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and a picnic area are also featured at the business-friendly Hilton Knoxville. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Knoxville hotel.

  • 1 building
  • 320 guestrooms or units
  • 18 levels
  • 14,000 sq ft of conference space
  • 1 sq m of conference space
  • Built in 1981
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Refrigerator (on request)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Knoxville offers 320 accommodations with MP3 docking stations and safes. Beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 10:30 AM.

Marble City Kitchen - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Firefly - Onsite bar. Guests can enjoy alfresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay free - 3
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 30 per person (approximately)
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Valet parking fee: USD 24.00 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Knoxville
  • Hilton Knoxville
  • Knoxville Hilton
  • Hilton Knoxville Hotel Knoxville
  • Knoxville Hilton Hotel
  • Hilton Knoxville Hotel
  • Hilton Knoxville Hotel
  • Hilton Knoxville Knoxville
  • Hilton Knoxville Hotel Knoxville

You should know

  • The seasonal pool will open in May and close in September.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.