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Country Cascades Waterpark Resort

2.5-star property
204 Sharon Dr, Pigeon Forge, TN 1-855-201-7819
4.4 out of 5
Excellent!
See all 33 travelocity Reviews

"AMAZING!! Super clean, allowed us to check in earmy, staff was very nice. Food was great. Parkimg is free, easy and available. One tip, ask fir extra ... " More

By a verified traveler on Thu 14 Oct 2021

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Hotel Description

Family-friendly stay near Island at Pigeon Forge

In Pigeon Forge

Your stay at this Pigeon Forge hotel places you within a 10-minute walk of The Comedy Barn Theater and Island at Pigeon Forge. LeConte Center At Pigeon Forge and Titanic Museum are also within 2 miles (3 km).

Free water park, indoor pool

Free water park access and an indoor pool are featured at this smoke-free hotel. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy the gym and free perks like buffet breakfast and free self parking.

Free WiFi, comfy beds

Featuring conveniences like refrigerators and microwaves, the 236 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Pillowtop beds, coffee/tea makers, and free local calls are also available.

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$100* Per night/room Oct 31 - Nov 1

Single Room, 1 King Bed (Celebration Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Fireplace

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Studio Suite, Balcony, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Penthouse

Bed Count 2 King Beds Maximum Occupancy 6 Max

Family Studio Suite

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Country Cascades Waterpark Resort ratings based on 33 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Country Cascades Waterpark Resort

Everyone (8) Couples (2) Family (21)
5 out of 5
AMAZING!! Super clean, allowed us to check in earmy, staff was very nice. Food was great. Parkimg is free, easy and available. One tip, ask fir extra pillows.

Posted by on Oct 14, 2021

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Comment from Hotel Management

Oct 15, 2021 by Heather, Customer Service Agent

Thank you for the fantastic review. We do try to check everyone in as they arrive when possible. Breakfast in Grandma's Kitchen is a great way to start the day.

5 out of 5
My husband and I booked a King Suite with a Fireplace. It was excellent! It was large and had a sofa sleeper, coffee table, desk, 2 TVs, fridge, coffee maker, microwave, night stands, safe, etc. The bed was comfortable and the room stayed cool enough. The location was very convenient to many things including The Island, TGI Fridays, The Pirate Dinner Show, and Publix grocery store was less than a half mile from us up Florence Dr. This came in handy for snacks and water. The breakfast was good (scrambled eggs, sausage links, diced potatoes, waffles, cereals, biscuits and gravy, juices, etc.) and we even met George in the breakfast area. We had seen him in someone's YouTube video. It was like meeting a celebrity! The only negatives were that the elevators were old and cranky, the vents throughout the building needed cleaning, the pillows were terrible (no support ... your head just sunk right to the mattress) and there wasn't any bacon at breakfast for the whole week. I don't think bacon is even on the menu. We were put in a room where the elevator was on the other side of the wall from our bed so it made noise all night but luckily it sounded just like a heavy rain hitting our gutters back home so we slept like babies, lol. We didn't go swimming at all. The indoor pool had so much chlorine that we couldn't stand the smell and we misunderstood the outdoor pool times thinking they closed at 6 but it was just the slides that closed at 6 p.m. We would definitely stay here again!

Posted by on Oct 12, 2021

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Comment from Hotel Management

Oct 15, 2021 by Heather, Customer Service Agent

We are glad you enjoyed your stay in our Fireplace Suite. I certainly appreciate your kind words and will pass on your compliments of Grandma's Breakfast to George. Thank you again and we look forward to seeing you again soon.

5 out of 5
We loved everything

Posted by on Aug 23, 2021

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Comment from Hotel Management

Aug 23, 2021 by Heather, Customer Service Agent

Thank you for taking the time to write a review. We are glad you enjoyed your time with us, and we look forward to seeing you again soon.

4 out of 5
Everything was great. The only thing i will say is that the breakfast lines are horribly long and there isnt enough seating to accommodate all guests. My husband and i went and got food for everyone and we ate in our rooms. And the water slides was great for the 6 year old he loved it. But the 14, 15 and 16 year olds were less than impressed. So if you have teens might want to check into the water parks for them. Otherwise rooms were clean and staff was great.

Posted by on Aug 1, 2021

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Comment from Hotel Management

Aug 1, 2021 by Heather, Customer Service Agent

We are glad you found everything great while staying with us. Thank you again.

4 out of 5
Excellent water slides, pool area and breakfast bar but no gym as advertised and washer/dryer was very old and outdated.

Posted by on Jul 23, 2021

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Comment from Hotel Management

Jul 23, 2021 by Heather, Customer Service Agent

Thank you for taking the time to write a review. We are glad you enjoyed the waterpark amenities and breakfast in Grandma's Kitchen. We look forward to seeing you again soon.

4 out of 5
A

Posted by on Jul 18, 2021

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Comment from Hotel Management

Jul 19, 2021 by Heather, Customer Service Agent

Thank you for taking the time to leave feedback regarding your recent stay. We look forward to seeing you again soon.

4 out of 5
not a clean Resort. People coming from the outside pool for the rest rooms and water everywhere NO safety matts .

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 21, 2021 by Heather, Customer Service Agent

Thank you for taking the time to write a review. We do hope you enjoyed your time in the area and will return soon.

5 out of 5
My grandchildren loved the splash pad. The free breakfast was nice too. Our room smelled damp and musty the whole time and the shower water pressure was very weak. Probably carpets needed a good shampooing to help with the damp smell.

Posted by on Jun 15, 2021

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Comment from Hotel Management

Jun 16, 2021 by Heather, Customer Service Agent

Thank you for the nice review. We are glad to hear the grandchildren loved the splash pad and you enjoyed breakfast in Grandma's kitchen. We look forward to seeing you again soon.

5 out of 5
Very nice

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 15, 2021 by Heather, Customer Service Agent

Thank you for the nice 5 out of 5 review star score. We are glad you found everything very nice and look forward to seeing you again soon.

5 out of 5

Posted by on May 23, 2021

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Comment from Hotel Management

Jun 2, 2021 by Heather, Customer Service Agent

Thank you for taking the time to leave us a 5 out of 5 review score. We are glad you enjoyed your time with us and we look forward to seeing you again soon.

About the Country Cascades Waterpark Resort

Location 204 Sharon Dr, Pigeon Forge, TN 37863

Property Features

Country Cascades Waterpark Resort offers its guests a complimentary water park, a waterslide, and an indoor pool. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A children's pool, a seasonal outdoor pool, and a spa tub are also featured at the family-friendly Country Cascades Waterpark Resort. Free self parking is available. This Pigeon Forge hotel is smoke free.

  • 236 guestrooms or units
  • 7 levels
  • 2 buildings
  • Buffet breakfast (free)
  • Deli
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Indoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Country Cascades Waterpark Resort offers 236 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe (surcharge)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

Nearby Activities

An indoor pool, a children's pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a complimentary water park and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, and debit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

When an accessible room is requested or required, this property will not allow guests to book a non-accessible room.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: USD 1.10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Country Cascades Waterpark Resort Pigeon Forge
  • Country Cascades Hotel
  • Country Cascades Hotel Pigeon Forge
  • Country Cascades Pigeon Forge
  • Country Inn Pigeon Forge
  • Pigeon Forge Country Inn
  • Country Cascades Waterpark Pigeon Forge
  • Country Cascades Waterpark
  • Country Inn Pigeon Forge
  • Pigeon Forge Country Inn
  • Country Cascades Hotel Pigeon Forge
  • Country Cascades Waterpark Resort Hotel
  • Country Cascades Waterpark Resort Pigeon Forge
  • Country Cascades Waterpark Resort Hotel Pigeon Forge

You should know

  • The seasonal pool will open in March and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.