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"Check in was hassle free. Staff is very responsive to requests. On Chris’s eve the power went out and the only elevator was malfunctioning. So definit ... " More

By a verified traveler on Mon 26 Dec 2022

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Hotel Description

Hotel near LeConte Center at Pigeon Forge in Pigeon Forge

In Pigeon Forge

You'll be within half a mile (1 km) of Island at Pigeon Forge and 2 miles (3 km) of Titanic Museum with a stay at this Pigeon Forge hotel. LeConte Center at Pigeon Forge and Dolly Parton's Stampede Dinner Attraction are also within 3 miles (5 km).

Terrace

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A terrace is also provided.

Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$45* Per night/room Apr 9 - Apr 10

Deluxe King Suite with Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Penthouse Apartment

Bed Count 4 King Beds Maximum Occupancy 8 Max

Suite, 3 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 6 Max

Suite, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Family Suite, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Mountain Vista Inn & Suites ratings based on 20 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Mountain Vista Inn & Suites

Everyone (4) Couples (1) Family (12)
1 out of 5
Property looked like it was undergoing renovation or trying to rebuild after a natural disaster. We had to call and verify they were open that’s how rundown it was . Paid extra for the jacuzzi tub with no stopper and the construction on the property was absolutely horrendous

Posted by on Dec 30, 2023

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5 out of 5

Posted by on Jul 12, 2023

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4 out of 5
Check in was hassle free. Staff is very responsive to requests. On Chris’s eve the power went out and the only elevator was malfunctioning. So definitely some maintenance upgrades are needed.

Posted by on Dec 26, 2022

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Comment from Hotel Management

Dec 26, 2022 by Hotel Manager

Dear Guest, Thanks for your recent stay at our property.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

1 out of 5

Posted by on Dec 19, 2022

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Comment from Hotel Management

Mar 23, 2023 by Hotel Manager

Dear Isabella, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

1 out of 5
I would not stay here again and I would not recommend you do either. The property is dirty and unkempt. There are some holes in the walls. My elderly mother was with me and there are no rails in the elevator or in the bathroom. The staff was HIGHLY unfriendly and unhelpful. There are only a few parking spots near the hotel, and the rest of the spots are across the street. Our family had two rooms, and one of the rooms had no windows at all. No table either. Do not recommend. We did not enjoy our stay.

Posted by on Nov 28, 2022

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Comment from Hotel Management

Nov 29, 2022 by Hotel Manager.

Dear Guest,Thank you for the stay and sending this detailed feedback.I am extremely sorry to hear that we did not meet your expectations.My apologies for all the inconveniences. Your observations are very much important for us.We will check each point of your mention and take appropriate steps to improve the problems areas detected in your stay and will ensure that they don't reoccur.Despite your disappointment, we hope you will consider giving us another opportunity.You can be assured of our very best attention. Thank you once again.SincerelyHotel Manager.

4 out of 5
Awesome

Posted by on Aug 21, 2022

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Comment from Hotel Management

Aug 22, 2022 by Hotel Manager

Dear Joshua,Thank you very much for your stay at our hotel.We honestly believe that your stay was very awesome.Guest satisfaction is, of course, a big reward for our hospitality.It was our privilege to serve you and hope you will give us more opportunities to do so.Sincerely,Hotel Manager

4 out of 5
Nice hotel for the price. Clean room. We didn’t realize the area was so busy and super-commercialized. But the hotel was convenient and well kept. Enjoyed our stay. Only negatives were outside of the control of the property.

Posted by on Aug 1, 2022

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Comment from Hotel Management

Aug 2, 2022 by Hotel Manager

Dear James, Thank you so much for your kind words. I’m so pleased that you enjoyed staying with us. Many guests stay with us, and we’re pleased to be of service. We’ll be here for you when you need us in the future with another great experience. Sincerely, Hotel Manager.

1 out of 5
Run! This place is awful! Everything is dirty and run down. The toilet is close to the bath tub there isn’t any room for bigger people. The pictures on their site are deceiving. Our door said no smoking yet still smelled like smoke. My son walked around bare foot and his feet were completely black. I asked for a receipt at check out and the guy said well you booked it online so you should have one in your email. Travelocity - you need to take this place of your site!!

Posted by on May 20, 2022

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1 out of 5
Toilet didn't work. No water pressure. Shower had a slimy film. Areas under the furniture were dirty and had someone else's socks. Staff very rude and not empathetic. The pictures advertised a full sized refrigerator with a freezer, we only had a mini fridge, no freezer. Disgusting musty smell in every room. Uncomfortable beds. Woke up with a backache every morning. Only 1 elevator for 8 floors. Decent parking. Very outdated, needs to be updated drastically. Pictures are not indicative of the actual rooms. Booker beware. Will never stay here again.

Posted by on Jul 23, 2021

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2 out of 5
Rooms floors not clean 😑

Posted by on Jul 12, 2021

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About the Mountain Vista Inn & Suites

Location 2647 Parkway, Pigeon Forge, TN 37863

Property Features

Mountain Vista Inn & Suites offers its guests a terrace, a vending machine, and an elevator. WiFi is free in public spaces. Free self parking is available. This Pigeon Forge hotel is smoke free.

  • 59 guestrooms or units
  • Poolside lounge chairs
  • Front desk (limited hours)
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Mountain Vista Inn & Suites offers 59 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 8:00 AM - 2:00 AM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 2:00 AM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 8:00 AM
  • Front desk closes daily at 2:00 AM
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is not cleaned with disinfectant
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 75 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Mountain Vista Inn Pigeon Forge
  • Mountain Vista Inn
  • Mountain Vista Pigeon Forge
  • Family Inns Of America - Twin Malls Hotel Pigeon Forge
  • Mountain Vista Inn & Suites Hotel
  • Mountain Vista Inn & Suites Pigeon Forge
  • Mountain Vista Inn & Suites Hotel Pigeon Forge

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.