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4.3 out of 5

"Pleased with the hotel overall but disappointed in the bathrooms. In room bathroom could have been cleaner and bathroom off the lobby was atrocious. " More

By a verified traveler on Mon 28 May 2018

Hotel Description

4-star hotel near Tennessee State Capitol

City center stay

At this Downtown Nashville hotel, you'll be well placed to visit Tennessee State Capitol and Nashville Broadway, both within a 5-minute walk. Nashville Convention Center and Ryman Auditorium are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Unwind with a drink at the bar/lounge and enjoy perks like a free area shuttle.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 482 guestrooms also offer WiFi and LCD TVs with cable channels. Other amenities include wired Internet, room service, and coffee/tea makers.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$207 per night

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Suite, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Grand Nashville Downtown ratings based on 14 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Grand Nashville Downtown

Everyone (12) Couples (1) Family (2)
4 out of 5

Posted by on Jun 7, 2019

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Comment from Hotel Management

Jun 9, 2019 by Brad

Thank you for your review!

5 out of 5
Very comfortable bed and bedding. Quiet and peaceful. Pleasant stay.

Posted by , from Tennessee on Apr 15, 2019

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Comment from Hotel Management

Apr 24, 2019 by Brad

We truly appreciate you taking the time to review your recent stay with us at The Sheraton Grand Nashville! It is our sincere hope that we may have the chance to welcome you back in the future!

4 out of 5
I didn’t like the parking situation, the elevators with were a little nasty. There were kids screaming the whole night from the Y. And I put up the do not disturb sign but still received service.

Posted by on Mar 4, 2019

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Comment from Hotel Management

Apr 2, 2019 by Brad

We truly appreciate you taking the time to review your recent stay and we will be sure to take all feedback into consideration to only better each guest’s experience. It is our sincere hope that we may have the chance to welcome you back in the future!

5 out of 5

Posted by on Feb 18, 2019

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Comment from Hotel Management

Apr 2, 2019 by Brad

Thank you for your review!

5 out of 5
I wish they had more umbrellas for the quest to use.

Posted by on Feb 11, 2019

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Comment from Hotel Management

Feb 12, 2019 by Brad

We truly appreciate you taking the time to review your recent stay and we will be sure to take all feedback into consideration to only better each guest’s experience. It is our sincere hope that we may have the chance to welcome you back in the future!

5 out of 5
Hotel was close to the things we wished to see in Nashville. Free shuttle service as well. The hot serve apple cider or hot chocolate in the lobby was a nice touch. Friendly , professional staff. It had been a long day and they really worked to make us as comfortable as possible and get us in our room. The bedding slept well. Best nights sleep in a while. Outstanding.

Posted by on Jan 29, 2019

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Comment from Hotel Management

Jan 29, 2019 by Brad

We truly appreciate you taking the time to review your recent stay with us at The Sheraton Grand Nashville! It is our sincere hope that we may have the chance to welcome you back in the future!

5 out of 5
The hotel was very nice, we would have liked to have been closer to Broadway. It was very cold When we were there it was only a 10 minute walk , so in nice weather no problem. The hotel did provide a free shuttle to downtown which was very nice. I would stay at this hotel again.

Posted by , from Raleigh, on Jan 22, 2019

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Comment from Hotel Management

Jan 24, 2019 by Brad

We truly appreciate you taking the time to review your recent stay with us at The Sheraton Grand Nashville! It is our sincere hope that we may have the chance to welcome you back in the future!

4 out of 5
Nice place to stay close to Broadway. Never received the Starbucks coupon for not using maid service during stay.

Posted by on Dec 17, 2018

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Comment from Hotel Management

Dec 17, 2018 by Brad

We truly appreciate you taking the time to review your recent stay with us at The Sheraton Grand Nashville! It is our sincere hope that we may have the chance to welcome you back in the future!

3 out of 5
Shower was filled mold & mildew - carpet was sticky.

Posted by on Jul 17, 2018

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Comment from Hotel Management

Jul 17, 2018 by Brad

We truly appreciate you taking the time to review your recent stay and we will be sure to take all feedback into consideration to only better each guest’s experience. It is our sincere hope that we may have the chance to welcome you back in the future!

4 out of 5
Pleased with the hotel overall but disappointed in the bathrooms. In room bathroom could have been cleaner and bathroom off the lobby was atrocious.

Posted by on May 28, 2018

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Comment from Hotel Management

Jun 3, 2018 by Brad

We thank you for sharing your feedback on your recent stay with us and we sincerely apologize for the item of your stay that did not meet expectation. It is our sincere hope that we may have the chance to welcome you back in the future!

About the Sheraton Grand Nashville Downtown

Location 623 Union St, Nashville, TN 37219

Property Features

Sheraton Grand Nashville Downtown offers its guests an indoor pool and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 30000 square feet (2787 square meters) and includes conference space. A library, gift shops/newsstands, and concierge services are also featured at the business-friendly Sheraton Grand Nashville Downtown. For a fee, parking is available. This 4-star Nashville hotel is smoke free.

  • 482 guestrooms or units
  • 28 levels
  • 2 dining venues
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Nashville, TN (BNA-Nashville Intl.) (13 km / 8.1 mi)
  • Train station: Nashville Riverfront Station (1.2 km / 0.7 mi)
  • Property shuttles: Free area shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Grand Nashville Downtown offers 482 air-conditioned accommodations with video-game consoles and safes. Pillowtop beds feature premium bedding. 47-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Sheraton Grand Nashville Downtown has 2 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 125.00 per pet, per stay
  • Only dogs are allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17 per accommodation, per stay
  • Resort fee: USD 17 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16 and USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Self parking fee: USD 38.00 per night (in/out privileges)
  • Valet parking fee: USD 42.00 per night (in/out privileges)
  • Pet fee: USD 125.00 per pet, per stay
  • Refrigerator fee: USD 25.00 per night
  • Rollaway bed fee: USD 50 per night
  • Facilities fee: USD 18.32 per accommodation, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Nashville Downtown
  • Nashville Downtown Sheraton
  • Sheraton Hotel Nashville Downtown
  • Sheraton Nashville Downtown
  • Sheraton Grand Nashville Hotel
  • Nashville Sheraton
  • Sheraton Nashville
  • Sheraton Grand Nashville Downtown Hotel
  • Sheraton Grand Nashville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.