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4.1 out of 5

"It is close to everything. Easy walk to Broadway. Hotel is Very clean and the staff is so friendly. Great place. " More

By a verified traveler on Tue 14 Jun 2022

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Hotel Description

4-star hotel near Nashville Broadway

City center stay

Within a 10-minute walk of this Downtown Nashville hotel, you'll find Nashville Broadway and Ryman Auditorium. Bridgestone Arena and Tennessee State Capitol are also within half a mile (1 km).

Business services

This hotel features 2 bars/lounges and a gym. Traveling on business? Take advantage of the 17 conference rooms, business center, and valet parking. Enjoy a meal from the restaurant and perks like free WiFi.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$189* Per night/room Jul 7 - Jul 8

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Grand Nashville Downtown ratings based on 32 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Grand Nashville Downtown

Everyone (15) Couples (14) Family (3)
5 out of 5
It is close to everything. Easy walk to Broadway. Hotel is Very clean and the staff is so friendly. Great place.

Posted by , from Avon on Jun 14, 2022

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Comment from Hotel Management

Jun 16, 2022 by Customer Service

Thanks for the great review, James! It's wonderful you enjoyed your stay at Sheraton Grand Nashville so much! We strive for excellence so we're thrilled you appreciated not only our team and cleanliness, but also our location! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience!

4 out of 5
The hotel was in a great location with lots of food options nearby. Walking up the hill from Broadway was a little daunting, but doable. My only "complaint" is that we were supposed to have our room serviced on Wed. (we stayed M-F) and it never happened. I asked for some clean towels at least on TH and never got them. It would have been nice to have the room cleaned once with the garbages emptied/some clean towels brought up as requested.

Posted by on May 2, 2022

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Comment from Hotel Management

May 4, 2022 by Customer Service

Thank you for sharing your thoughts with us, Mandi. We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps​ are erased for our future guests. Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day!

2 out of 5
Our room was not ready and after waiting for over an hour to get our room, we found that someone else was already in the room. Yup, walked right in on him in the bathroom. So embarrassing. We finally got a new room that was not occupied.

Posted by on Mar 30, 2022

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Comment from Hotel Management

Apr 7, 2022 by Customer Service

Thank you for sharing your feedback, Cosma. We're disappointed you had such challenges during your check-in. We understand the importance of a smooth check-in and we regret that we couldn't accommodate your needs. It's important to us that all of our guests feel valued so we'll be sure to address your concerns with our team moving forward. We hope for the opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.

2 out of 5
Staff was nice but services and requests were either ignored or delayed. No hot water in the shower and cold water barely came out of the bathroom sink. We asked multiple times for it to be fixed, but it never did. Service on the room was not done on the day asked and we had to ask several times to get towels and coffee. The movie that we bought was interrupted 5 times for bad connection. Pretty frustrating overall

Posted by on Mar 29, 2022

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Comment from Hotel Management

May 8, 2022 by Johana

Thank you for your feedback. We appreciate it. We would like to apologize for the inconveniences during your stay. We would share your experience with our team to ensure this does not happen again. Have a great day!

4 out of 5
nice hotel, please work on the parking arrangement.

Posted by , from BETHPAGE on Dec 20, 2021

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Comment from Hotel Management

Dec 22, 2021 by Customer Service

We appreciate the feedback, Scott. While we're happy you appreciated our hotel and property, it's unfortunate our parking options didn't meet your expectations. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

2 out of 5

Posted by on Dec 15, 2021

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4 out of 5

Posted by on Dec 13, 2021

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4 out of 5

Posted by on Nov 19, 2021

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2 out of 5
The service was horrible. We asked for a wake up call and never got one. We where charge double for an extra night and still the issue had not been resolved even though we put the compline at the front desk with Tiara. She was the same person that charge us double and she haven’t been able to resolved the matter.

Posted by on Nov 1, 2021

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Comment from Hotel Management

Nov 2, 2021 by Customer Service

Thank you for sharing your feedback, Odette. It's unfortunate to hear you weren't completely satisfied with your recent experience, as we strive to provide all of our guests with a wonderful experience from beginning to end. Please know your feedback regarding our accommodations will be addressed with the appropriate members of our team so we may improve for the future. We hope you'll give us another chance to provide you with the quality experience we're truly capable of sharing with our guests.

5 out of 5

Posted by on Oct 18, 2021

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About the Sheraton Grand Nashville Downtown

Location 623 Union St, Nashville, TN 37219

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite business center. WiFi is free in public spaces. Event space at this hotel measures 30000 square feet (2787 square meters) and includes a conference center. A fitness center, a library, and tour/ticket assistance are also featured at the business-friendly Sheraton Grand Nashville Downtown. Parking is available for a fee. This 4-star Nashville hotel is smoke free.

  • 482 guestrooms or units
  • 28 levels
  • 2 bars or lounges
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Nashville Riverfront Station (1.2 km / 0.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Grand Nashville Downtown offers 482 accommodations with video-game consoles and safes. Pillowtop beds feature premium bedding. 47-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

The Library Bar - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Skye Lounge - Onsite rooftop bar. Open select days.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Health or beauty spa nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 17 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16 and USD 20 per person (approximately)
  • Self parking fee: USD 45.00 per night (in/out privileges)
  • Valet parking fee: USD 55.00 per night (in/out privileges)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Nashville Downtown
  • Nashville Downtown Sheraton
  • Sheraton Hotel Nashville Downtown
  • Sheraton Nashville Downtown
  • Sheraton Grand Nashville Hotel
  • Nashville Sheraton
  • Sheraton Nashville
  • Sheraton Grand Nashville Downtown Hotel
  • Sheraton Grand Nashville
  • Nashville Sheraton
  • Sheraton Nashville
  • Sheraton Grand Nashville Downtown Hotel
  • Sheraton Grand Nashville Downtown Nashville
  • Sheraton Grand Nashville Downtown Hotel Nashville

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.