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4.6 out of 5

"Fairly expensive with faux decorations. Staff was courteous but had little knowledge of how to deal with high end customers. Valet parking was manda ... " More

By a verified traveler on Fri 24 Aug 2018

Hotel Description

5-star luxury hotel near Memphis Pyramid

Downtown Memphis stay

With a stay at this Downtown Memphis hotel, you'll be within half a mile (1 km) of Memphis Pyramid and 2 miles (3 km) of Orpheum Theatre. Beale Street and Sun Studio are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 2 restaurants, and a 24-hour fitness center are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A coffee shop, a terrace, and a lobby fireplace are also on offer.

Fireplaces, free WiFi

Boasting fireplaces and deep soaking bathtubs, the 104 guestrooms offer flat-screen TVs with cable channels, along with free WiFi. Other amenities include balconies, pillowtop beds, and iPod docks.

Interior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$205 per night

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Interior Double Queen Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Big Cypress Lodge ratings based on 13 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Big Cypress Lodge

Everyone (10) Couples (1) Family (1)
5 out of 5

Posted by on Jun 27, 2019

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Jun 27, 2019 by Graham

Thank you for staying with us and for leaving a review!

4 out of 5

Posted by on Jun 23, 2019

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Jun 24, 2019 by Graham

Thank you for staying with us and for taking the time to leave a review!

5 out of 5

Posted by on May 28, 2019

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May 28, 2019 by Kabrina Perkins

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

5 out of 5
Excellent property, staff, room, room view, amenities....EVERYTHING.....highly recommend this hotel.

Posted by on May 10, 2019

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May 14, 2019 by Kabrina Perkins

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

5 out of 5

Posted by on Apr 10, 2019

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Apr 11, 2019 by Amy

Thank you for your 5 star rating! We hope to have you back with us soon!

5 out of 5
A quaint rustic get-a-way. We only stayed one night but have decided to plan a future trip where we can truly enjoy the whole experience that is Big Cypress Lodge.

Posted by on Mar 18, 2019

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Mar 19, 2019 by Big Cypress Lodge

Thank you for your review! We are so happy that you loved your stay with us and we hope to see you back soon.

5 out of 5
This place exceeded our expectations in every detail! We arrived and were greeted outside with valet parking, we didn’t realize it was included with the price of the room so that was a nice surprise. Check in was easy and the guy at the front desk was nice, told us our snacks in the room were ours free of charge and gave us complimentary tickets to the elevator! We get to the room and it’s incredible, everything in there is top of the line. The bathroom alone would’ve made it worth the stay! A two person jetted tub with romantic lighting, giant shower with seats and rain shower head. There’s a balcony overlooking the interior and a beautiful fireplace, king size bed, bathrobes, a safe and coffee, snacks and water! We asked if they had a shuttle to take us to Beale street and they did. Kevin drove us and gave us a coupon for the restaurant we were going to for $1 admission and a free appetizer. Kevin picked us up again after dinner and when I realized I had forgotten my pills in our car even offered to drive the car up for me! The next morning I used the gym, it was small but again everything in there was top of the line! The treadmill was probably the nicest one I’ve ever seen, it inclined 30%! There was a bathroom in there with showers, they had extra towels in the gym, extra headphones, towels with cleaning solution already on them for the machines and a water station. This place is epic! I’m sad I didn’t stay here last time we were in Memphis! We will definitely be back!

Posted by on Mar 3, 2019

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Mar 4, 2019 by Kabrina Perkins

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

5 out of 5
One of the most unique and "coolest" hotels I've ever been to....and I've been to a lot.

Posted by on Jan 20, 2019

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Jan 22, 2019 by Kabrina Perkins

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

3 out of 5
Fairly expensive with faux decorations. Staff was courteous but had little knowledge of how to deal with high end customers. Valet parking was mandatory ($15) but offered nothing except somebody to park car in the parking lot with other retail customers. If you like a Disneyland approach to a version of a cypress swamp set in a loud and noisy retail setting then this is the place for you. Certainly not a 'resort' by any means and the notion of a mandatory resort fee was almost laughable. Food was adequate but certainly not exceptional.

Posted by on Aug 24, 2018

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Comment from Hotel Management

Aug 29, 2018 by Big Cypress Lodge

Thank you for your review, Bob. We appreciate your feedback on your stay. We would like to mention that all of the wood and taxidermy on property are real but we appreciate your view. We hope to see you in the future.

5 out of 5

Unique lodge inside a unique location

Pros: It takes you to a place that does not fell like it is in the heart of a big city. Spacious and comfortable room AND balcony overlooking the shop.
Cons: on site food options limited
Location: Inside the landmark Pyramid located on the riverfront. Convention center very close, Beale Street, BBQ and baseball not far away.
This lodge is inside of the Bass Pro shop at the Pyramid. I had visited the shop portion of the Pyramid a couple of times but never the lodge before now. The feel of the lodge is evident as soon as you turnto the front desk. Warm wood and rustic features abound from there, on through to the whole lodge. Down to the light fixtures, switch covers, lighting, faux fireplace, balcony, walkways it just goes on. It just feels like a different place when you step inside. Perfectly OK to self park, courtesy transportation to anywhere downtown, courtesy snacks and bottled water in the room, comfy beds and pillows, fast wifi internet, free pass to ride the elevator to the observation deck. Central HVAC that works. Fridge in room, microwave in vending areas. All staff were warm and welcoming. Lastly, turndown service with a warm cookie!

Posted by , from St Louis on May 1, 2018

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Comment from Hotel Management

May 1, 2018 by Big Cypress Lodge

Thank you for your review, Doc. We are happy that you enjoyed your stay with us and that you loved the view from your room. We look forward to having you back with us!

Property Features

Big Cypress Lodge offers its guests a full-service spa and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 6000 square feet (557 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Big Cypress Lodge. Parking is available for a fee. This 5-star Memphis hotel is smoke free.

  • 104 guestrooms or units
  • 2 dining venues
  • 3 bars or lounges
  • 6000 sq ft of conference space
  • 557 sq m of conference space
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Bowling alley on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Memphis, TN (MEM-Memphis Intl.) (20.8 km / 13 mi)
  • Train station: Memphis Central Station (3.1 km / 1.9 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Big Cypress Lodge offers 104 air-conditioned accommodations with fireplaces and iPod docking stations. Rooms open to balconies. Beds feature pillowtop mattresses. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Fireplace
  • Private balcony
  • Pillowtop beds
  • Deep soaking tub
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

The Lookout - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Uncle Buck's Fishbowl - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bowling alley on site

Spa Services

Big Cypress Spa has 3 treatment rooms. Services include deep-tissue massages and massages.

The spa is open select days.

  • Deep tissue massage
  • Number of treatment rooms 3
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

This property does not provide Self Parking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per night
  • Resort fee: USD 20.00 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 15.00 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Big Cypress Lodge Memphis
  • Big Cypress Lodge
  • Big Cypress Memphis
  • Big Cypress

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.