City center stay
A stay at this Downtown Memphis hotel places you within half a mile (1 km) of Bass Pro Shops at the Pyramid and 2 miles (3 km) of Beale Street. FedEx Forum and National Civil Rights Museum at the Lorraine Motel are also within 2 miles (3 km).
Free area shuttle
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and perks like a free area shuttle.
Free WiFi, refrigerators
Offering conveniences like refrigerators and coffee/tea makers, the 230 guestrooms also have free WiFi and flat-screen TVs. Room service, premium bedding, and free local calls are also available.
Jun 6, 2021 by Chris Jordan
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
Mar 18, 2021 by General Manager
Thank you for evaluating your stay with us. We apologize for the inconvenience you had in your initial room and also for the disappointing experience you had with one of our associates. Your comments will be discussed with our team so they can improve moving forward. We hope you will give us another opportunity to provide you with a much better stay the next time you are in this area. Sincerely, Patrick Jordan, General Manager
Aug 6, 2020 by General Manager
Kel, thank you for taking the time to review your stay with us at Crowne Plaza Memphis Downtown. We are delighted to know you were impressed with our check-in process and the service you received from our associates. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Patrick Jordan, General Manager
Feb 16, 2020 by Assistant General Manager
Thank you for staying with us and for your gracious rating. On behalf of all of us at Crowne Plaza Memphis Downtown, we would like to invite you for another outstanding visit. Sincerely, Don Norwood, Assistant General Manager
Feb 13, 2020 by Assistant General Manager
Herman, thank you for choosing Crowne Plaza Memphis Downtown for your stay. We are pleased that you loved our fantastic location and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon. Sincerely, Don Norwood, Assistant General Manager
Nov 22, 2019 by Assistant General Manager
Thank you for staying at the Crowne Plaza Memphis Downtown and for taking the time to write about your positive experience with our staff. Even though we are here to please, it is always nice to be recognized for a job well done. However, we are sorry for the unsatisfactory service you received from our housekeeping team. Your comments are being shared with appropriate individuals, and we're confident you will have a better experience the next time you stay with us. Thank you again for being our guest. Sincerely, Don Norwood, Assistant General Manager
Aug 21, 2019 by Assistant General Manager
Thank you for choosing Crowne Plaza Memphis Downtown and taking the time to review your stay. It was a pleasure to read about the excellent service you received from our staff. This is what we strive to do every day, so thank you for acknowledging our efforts. We appreciate your recommendations, and we can't wait to welcome you back. Sincerely, Jeffrey Everson, Assistant General Manager
Aug 7, 2019 by Assistant General Manager
Thank you for commenting about your stay with us. We strive to make your time with us a complete success, and we appreciate your constructive feedback. We are sorry there were a few issues that kept your visit from being perfect, and we are working to prevent those issues from cropping up in the future. We thank you for being our guest and hope you will come back to stay with us whenever your travels bring you this way! Sincerely, Jeffrey Everson Assistant General Manager
Aug 5, 2019 by Assistant General Manager
Thank you for your review. We are sorry for the service issues you encountered and for the inconvenience you had in your bathroom due to inappropriate lighting. We will follow up on your concerns to ensure we are well poised to serve our guests better in the future. On a positive note, we are glad to know you appreciated our clean accommodations. We value your business and hope to welcome you again so we can provide you with a better experience. Sincerely, Jeffrey Everson, Assistant General Manager
Jul 9, 2019 by Assistant General Manager
Thank you for taking the time to post such wonderful feedback about Crowne Plaza Memphis Downtown. We are glad that our location was convenient for you during your time in Memphis. It was our pleasure having you as our guest, and we hope you will choose us again when you are back in our wonderful city known as the Birthplace of the Blues! Sincerely, Jeffrey Everson, Assistant General Manager
The following facilities or services will be unavailable from November 19 2020 to July 1 2021 (dates subject to change):
Crowne Plaza Memphis Downtown Hotel, an IHG Hotel offers its guests an outdoor pool and a fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Memphis Downtown Hotel, an IHG Hotel. A free area shuttle within 3 miles is available. Parking is available for a fee. This 3.5-star Memphis hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , RV, bus, truck parking (surcharge)
Crowne Plaza Memphis Downtown Hotel, an IHG Hotel offers 230 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.
Notes & Provisions - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.