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Crowne Plaza Memphis Downtown Hotel

3.5-star property
300 N 2nd Street, Memphis, TN 1-855-201-7819

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4.3 out of 5
Excellent!
See all 20 Travelocity Reviews

"Location and staff friendliness. And cleanliness of hotel. " More

By a verified traveler on Thu 13 Feb 2020

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Hotel Description

3.5-star hotel near Beale Street

City center stay

A stay at this Downtown Memphis hotel places you within half a mile (1 km) of Bass Pro Shops at the Pyramid and 2 miles (3 km) of Beale Street. FedEx Forum and National Civil Rights Museum at the Lorraine Motel are also within 2 miles (3 km).

Free area shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and perks like a free area shuttle.

Free WiFi, refrigerators

Offering conveniences like refrigerators and coffee/tea makers, the 230 guestrooms also have free WiFi and flat-screen TVs. Room service, premium bedding, and free local calls are also available.

Room, 1 King Bed, Non Smoking (Quiet Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$123* Per night/room Jul 18 - Jul 19

Room, 2 Double Beds, Non Smoking (Quiet Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 2 Bedrooms, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking (Parlor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Crowne Plaza Memphis Downtown Hotel ratings based on 20 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Memphis Downtown Hotel

Everyone (11) Couples (1) Family (11)
5 out of 5

Posted by on Feb 15, 2020

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Comment from Hotel Management

Feb 16, 2020 by Assistant General Manager

Thank you for staying with us and for your gracious rating. On behalf of all of us at Crowne Plaza Memphis Downtown, we would like to invite you for another outstanding visit. Sincerely, Don Norwood, Assistant General Manager

5 out of 5
Location and staff friendliness. And cleanliness of hotel.

Posted by , from Memphistn on Feb 13, 2020

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Comment from Hotel Management

Feb 13, 2020 by Assistant General Manager

Herman, thank you for choosing Crowne Plaza Memphis Downtown for your stay. We are pleased that you loved our fantastic location and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon. Sincerely, Don Norwood, Assistant General Manager

4 out of 5
Overall, the staff and property were satisfactory. The housekeeping, however, was spotty. Once, the staff neglected to refresh our coffee/tea supply. Another time, housekeeping neglected to attend to our room. Those are our only complaints.

Posted by , from Washington, D.C. on Nov 21, 2019

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Comment from Hotel Management

Nov 22, 2019 by Assistant General Manager

Thank you for staying at the Crowne Plaza Memphis Downtown and for taking the time to write about your positive experience with our staff. Even though we are here to please, it is always nice to be recognized for a job well done. However, we are sorry for the unsatisfactory service you received from our housekeeping team. Your comments are being shared with appropriate individuals, and we're confident you will have a better experience the next time you stay with us. Thank you again for being our guest. Sincerely, Don Norwood, Assistant General Manager

5 out of 5
We really enjoyed staying at the Crowne Plaza in Memphis! I don't think we met a single staff member that wasn't super accommodating and friendly starting with Don at the desk when we checked in...the restaurant staff, housekeeping, and especially the shuttle drivers...all A+! They made us feel like "regulars" and it was our first time there. The room was clean and comfortable as well. I would highly recommend this hotel to anyone and we will definitely be back!

Posted by on Aug 20, 2019

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Comment from Hotel Management

Aug 21, 2019 by Assistant General Manager

Thank you for choosing Crowne Plaza Memphis Downtown and taking the time to review your stay. It was a pleasure to read about the excellent service you received from our staff. This is what we strive to do every day, so thank you for acknowledging our efforts. We appreciate your recommendations, and we can't wait to welcome you back. Sincerely, Jeffrey Everson, Assistant General Manager

4 out of 5
good to have available transport to centre but too restricted when busy insufficient towels in poll area poor breakfast service and provision

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 7, 2019 by Assistant General Manager

Thank you for commenting about your stay with us. We strive to make your time with us a complete success, and we appreciate your constructive feedback. We are sorry there were a few issues that kept your visit from being perfect, and we are working to prevent those issues from cropping up in the future. We thank you for being our guest and hope you will come back to stay with us whenever your travels bring you this way! Sincerely, Jeffrey Everson Assistant General Manager

3 out of 5
Waited for over 20 minutes for a bartender at 9:00 pm on at Saturday night. No one could find one. They kept saying he must be in the kitchen ?? Front desk guy didn’t seem to care. Customers were leaving. Lights in bathroom too dim to apply makeup. Other than that rooms were very clean.

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 5, 2019 by Assistant General Manager

Thank you for your review. We are sorry for the service issues you encountered and for the inconvenience you had in your bathroom due to inappropriate lighting. We will follow up on your concerns to ensure we are well poised to serve our guests better in the future. On a positive note, we are glad to know you appreciated our clean accommodations. We value your business and hope to welcome you again so we can provide you with a better experience. Sincerely, Jeffrey Everson, Assistant General Manager

5 out of 5
Property was conveniently located near Downtown Memphis and close to the interstate. I did not like that the pool was outdoor only especially for the kids.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 9, 2019 by Assistant General Manager

Thank you for taking the time to post such wonderful feedback about Crowne Plaza Memphis Downtown. We are glad that our location was convenient for you during your time in Memphis. It was our pleasure having you as our guest, and we hope you will choose us again when you are back in our wonderful city known as the Birthplace of the Blues! Sincerely, Jeffrey Everson, Assistant General Manager

5 out of 5
Very clean and spacious room. The only problem is that it is right next to the expressway, so it may not be a great place for people with sleep issues. I especially liked the free shuttle that will take you anywhere within a three mile radius of the hotel( like Beale Street).

Posted by on Jun 7, 2019

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Comment from Hotel Management

Jun 8, 2019 by Assistant General Manager

We are delighted you had an excellent stay at Crowne Plaza Memphis Downtown. It is a pleasure how much you loved our well-appointed accommodations and appreciated the compliment our shuttle service we offer. Thank you for your kind remarks, and we hope our hotel will be your preferred choice the next time you visit our area. Sincerely, Jeffrey Everson, Assistant General Manager

4 out of 5
I liked the fact that they had a complementary shuttle around a 3mile radius. It was in a good location close to a lot of things. The only complaint is they seemed to be short on staff for how busy it was.

Posted by on May 6, 2019

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Comment from Hotel Management

May 7, 2019 by Assistant General Manager

Thank you for the kind review of the Crowne Plaza Memphis Downtown. We are delighted to know our location was ideal for your stay and that you appreciated our complimentary shuttle service. We have taken note of your feedback and will share with the appropriate team members to improve our guests experience going further. It was our pleasure hosting you, and we look forward to welcoming you back again soon. Sincerely, Jeffrey Everson, Assistant General Manager

2 out of 5
I reserved a room with a king bed. They first told me none was available. Then they said it would be an hour to clean one. Parking fee of 22 was outrageous.

Posted by on Apr 22, 2019

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Comment from Hotel Management

Apr 23, 2019 by Assistant General Manager

Thank you for sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we are sorry for the unfortunate delay in getting your accommodations ready. We also regret you found parking charges to be high. Our fees are competitively priced and posted on our websites so guests can have this information prior to booking with us. We appreciate your feedback and hope you will give us another chance to serve you better. Sincerely, Jeffrey Everson, Assistant General Manager

About the Crowne Plaza Memphis Downtown Hotel

Location 300 N 2nd Street, Memphis, TN 38105

Renovations + Closures

The following facilities will be closed from July 14 2020 to August 29 2020 (dates subject to change):

  • Breakfast
  • Dining venue(s)

Property Features

Crowne Plaza Memphis Downtown Hotel offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Memphis Downtown Hotel. A free area shuttle within 3 miles is available. Parking is available for a fee. This 3.5-star Memphis hotel is smoke free.

  • 230 guestrooms or units
  • 11 levels
  • 2320 sq ft of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Memphis Intl. Airport (MEM) (17 km / 10.6 mi)
  • Train station: Memphis Central Station (2.6 km / 1.6 mi)
  • Property shuttles: Free area shuttle within 3 miles
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Crowne Plaza Memphis Downtown Hotel offers 230 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

Notes & Provisions - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:30 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 20 for adults, USD 7 and USD 20 for children (approximately)
  • Self parking fee: USD 22 per day (in/out privileges)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Memphis Downtown
  • Crowne Plaza Memphis Downtown
  • Crowne Plaza Memphis Downtown Hotel
  • Crowne Plaza Memphis
  • Memphis Crowne Plaza
  • Crowne Plaza Memphis Downtown
  • Crowne Plaza Memphis Downtown Hotel Hotel
  • Crowne Plaza Memphis Downtown Hotel Memphis
  • Crowne Plaza Memphis Downtown Hotel Hotel Memphis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.