Enter dates to see availability

"My husband I stayed here for a long weekend 5/10/2018-5/13/2018. I must say I was overly impressed with the staff at the front desk and at the bar a ... " More

By a verified traveler on Tue 22 May 2018

Hotel Description

3.5-star hotel near Fire Museum of Memphis

City center stay

Within a 10-minute walk of this Downtown Memphis hotel, you'll find Memphis Cook Convention Center and Fire Museum of Memphis. Also, Memphis Pyramid is within half a mile (1 km) and Orpheum Theatre is within 2 miles (3 km).

Free area shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and perks like a free area shuttle.

Free WiFi, refrigerators

Offering conveniences like refrigerators and coffee/tea makers, the 230 guestrooms also have free WiFi and flat-screen TVs. Other amenities include room service, premium bedding, and free local calls.

Room, 2 Double Beds, Non Smoking (Quiet Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$119 per night

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking, View (Skyline View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Quiet Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Memphis Downtown Hotel ratings based on 108 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Memphis Downtown Hotel

Everyone (17) Couples (1) Family (7)
5 out of 5
Property was conveniently located near Downtown Memphis and close to the interstate. I did not like that the pool was outdoor only especially for the kids.

Posted by on Jul 8, 2019

Was this review helpful to you?
Comment from Hotel Management

Jul 9, 2019 by Assistant General Manager

Thank you for taking the time to post such wonderful feedback about Crowne Plaza Memphis Downtown. We are glad that our location was convenient for you during your time in Memphis. It was our pleasure having you as our guest, and we hope you will choose us again when you are back in our wonderful city known as the Birthplace of the Blues! Sincerely, Jeffrey Everson, Assistant General Manager

5 out of 5
Very clean and spacious room. The only problem is that it is right next to the expressway, so it may not be a great place for people with sleep issues. I especially liked the free shuttle that will take you anywhere within a three mile radius of the hotel( like Beale Street).

Posted by on Jun 7, 2019

Was this review helpful to you?
Comment from Hotel Management

Jun 8, 2019 by Assistant General Manager

We are delighted you had an excellent stay at Crowne Plaza Memphis Downtown. It is a pleasure how much you loved our well-appointed accommodations and appreciated the compliment our shuttle service we offer. Thank you for your kind remarks, and we hope our hotel will be your preferred choice the next time you visit our area. Sincerely, Jeffrey Everson, Assistant General Manager

4 out of 5
I liked the fact that they had a complementary shuttle around a 3mile radius. It was in a good location close to a lot of things. The only complaint is they seemed to be short on staff for how busy it was.

Posted by on May 6, 2019

Was this review helpful to you?
Comment from Hotel Management

May 7, 2019 by Assistant General Manager

Thank you for the kind review of the Crowne Plaza Memphis Downtown. We are delighted to know our location was ideal for your stay and that you appreciated our complimentary shuttle service. We have taken note of your feedback and will share with the appropriate team members to improve our guests experience going further. It was our pleasure hosting you, and we look forward to welcoming you back again soon. Sincerely, Jeffrey Everson, Assistant General Manager

2 out of 5
I reserved a room with a king bed. They first told me none was available. Then they said it would be an hour to clean one. Parking fee of 22 was outrageous.

Posted by on Apr 22, 2019

Was this review helpful to you?
Comment from Hotel Management

Apr 23, 2019 by Assistant General Manager

Thank you for sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we are sorry for the unfortunate delay in getting your accommodations ready. We also regret you found parking charges to be high. Our fees are competitively priced and posted on our websites so guests can have this information prior to booking with us. We appreciate your feedback and hope you will give us another chance to serve you better. Sincerely, Jeffrey Everson, Assistant General Manager

5 out of 5
Very nice stay. The hotel staff was superb! Shuttle was a big plus :)

Posted by , from Franklin, TN on Mar 16, 2019

Was this review helpful to you?
Comment from Hotel Management

Mar 17, 2019 by Assistant General Manager

Pat, thank you for such a fantastic review and for taking the time to let us know your stay at Crowne Plaza Memphis Downtown was perfect in every way. We are glad to know you were impressed with our excellent service and that our shuttle service further added to it. We hope you will visit us again when your travels bring you back to Memphis! Sincerely, Jeffrey Everson Assistant General Manager

4 out of 5
Overall, the stay was pleasant. I was not too thrilled about paying for a deposit on the rooms or having to pay to park at a hotel that I spent $300.00 to stay at for one night. The shuttle driver was very nice and helpful with restaurant recommendations.

Posted by on Feb 9, 2019

Was this review helpful to you?
Comment from Hotel Management

Feb 10, 2019 by General Manager

Thank you for taking the time to review your stay at Crowne Plaza Memphis Downtown Hotel. We are glad everything went well during your visit. We also appreciate your feedback about our friendly shuttle driver and will surely pass along your compliments. However, we are sorry you were disappointed to pay some of the additional charges. We hope this did not overshadow your pleasant stay and that you will come again in the future. Sincerely, David Simmons, General Manager

5 out of 5
My husband I stayed here for a long weekend 5/10/2018-5/13/2018. I must say I was overly impressed with the staff at the front desk and at the bar area. I am sad to say I don't remember all of the young ladies names but all of the ladies at the front desk were wonderful, and very helpful. I believe the young lady at the bar's name was Tasha, she was exceptional and every attentive. We plan to come back and we will be staying here again. Thx for the great service. I have added a picture of one of the young ladies that was extremly helpful during out stay. She was so funny !!

Posted by on May 22, 2018

Was this review helpful to you?
Comment from Hotel Management

May 24, 2018 by General Manager

Nicole, thank you for choosing Crowne Plaza Memphis Downtown and taking time to review your stay. It was a pleasure to read about the excellent service you received from our staff. This is what we strive to do every day, so thank you for acknowledging our efforts. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again in near future. Sincerely, David Simmons, General Manager

5 out of 5

Location near the Memphis Conference Center

Pros: Very engaging and warm staff
Cons: Was surprised by the parking fee
Location: Close to the convention center, city hall and the river park
The hotel is a short walk - cross the street to the Sheraton to enter the Memphis Conference Center. They have a shuttle to take you to Beale Street. The hotel staff definitely have been trained in excellent hospitality.

Posted by on Apr 10, 2018

Was this review helpful to you?
Comment from Hotel Management

Apr 11, 2018 by General Manager

Thanks for your fabulous review and comments about our hotel and its convenient location to Memphis Conference Center and other attractions in the beautiful city of Memphis! We are delighted you enjoyed our Southern hospitality. It was our pleasure having you as our guest at Crowne Plaza Memphis Downtown, and we hope you will choose us again on your next trip to our city! Sincerely, David Simmons, General Manager

4 out of 5
The front desk staff were great polite went above and beyond to assist your every need. The breakfast staff work very hard at times very short staff but you never know it with their service and smile . The rooms clean and comfortable but was surprised when I used the lobby bathroom wasn’t clean at all. My other complaint was the shuttle bus didn’t understand the time the location basically not understanding how it operated ,when asked it wasn’t clear therefore making it an inconvenience to me so turned to Uber which incurred an expense that I didn’t count for . Overall loved the people and the city .

Posted by on Mar 20, 2018

Was this review helpful to you?
Comment from Hotel Management

Mar 21, 2018 by General Manager

Thank you for taking the time for reviewing your stay at the Crowne Plaza Memphis Downtown. We are delighted you were pleased with the service provided by my staff and with your well-maintained room. However, I regret the inconvenience you had while here. Your business is appreciated, and we look forward to hosting you back soon. Sincerely, David Simmons, General Manager

5 out of 5

Clean room, comfy bed, the friendliest staff EVER!

Perfect stop w my family - nice clean rooms, comfy beds, perfect. But the staff! They might have been the friendliest people ever!! They were helpful, sweet, nice and awesome - at checkin, in the restaurant, at checkout - everywhere. Great people!

Posted by , from austin, tx on Dec 23, 2017

Was this review helpful to you?
Comment from Hotel Management

Dec 24, 2017 by General Manager

Kim, thank you for staying at Crowne Plaza Memphis Downtown and for posting your wonderful review. We are delighted to know you and your family were satisfied with your accommodations and with the service provided by our staff. Your compliments will be shared with our entire team. It was a pleasure having you as our guest, and we hope you all will choose us again when you are back in this area. Sincerely, Danny Hiatt, General Manager

About the Crowne Plaza Memphis Downtown Hotel

Location 300 N 2nd Street, Memphis, TN 38105

Property Features

Crowne Plaza Memphis Downtown Hotel offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Tour/ticket assistance, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Crowne Plaza Memphis Downtown Hotel. A free area shuttle within 3 miles is available. For a fee, parking is available. This 3.5-star Memphis hotel is smoke free.

  • 230 guestrooms or units
  • 11 levels
  • 2320 sq ft of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Memphis, TN (MEM-Memphis Intl.) (19.3 km / 12 mi)
  • Train station: Memphis Central Station (2.6 km / 1.6 mi)
  • Property shuttles: Free area shuttle within 3 miles
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Crowne Plaza Memphis Downtown Hotel offers 230 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

Notes & Provisions - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 20 for adults, USD 7 and USD 20 for children (approximately)
  • Self parking fee: USD 22 per day (in/out privileges)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Memphis Downtown
  • Crowne Plaza Memphis Downtown
  • Crowne Plaza Memphis Downtown Hotel
  • Crowne Plaza Memphis
  • Memphis Crowne Plaza

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.