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"Used soap in bathroom , fingernails on carpet , no trash liners in trash can.elevator floor sticky " More

By a verified traveler on Thu 11 Mar 2021

Hotel Description

4-star hotel near Beale Street

City center stay

A stay at this Downtown Memphis hotel places you steps from AutoZone Park and within a 10-minute walk of Beale Street. FedEx Forum and Orpheum Theatre are also within half a mile (1 km).

Restaurant, bar/lounge

A restaurant and a bar/lounge are featured at this hotel. WiFi in public areas is free. Valet parking, a coffee shop, and a lobby fireplace are also offered.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with digital channels, the 174 guestrooms offer free WiFi and room service. Free local calls, hair dryers, and safes are also available. Housekeeping is available on request.

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$195* Per night/room Apr 15 - Apr 16

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed with Sofa bed, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Canopy by Hilton Memphis Downtown ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Canopy by Hilton Memphis Downtown

Everyone (1) Couples (1) Family (1)
1 out of 5
AVOID!! The hotel room was adequate, but the service was horrendous. The front desk was so understaffed that they were unable to assist us in having our Door Dash order delivered to our room, getting a luggage cart for check-out, and helping us get our car from valet. The valet lost our car key and we stood outside for an hour and a half while they lied to us saying that we were next. We had to go and physically locate our own car key from the valet's key box as it was unlabeled. When we received our car, there was damage on the back passenger side where the valet had scraped it against a wall. We were promised a refund of our room and someone from the valet company to arrange for repairs on our vehicle. It's now 3 weeks from the date of the incident and the hotel and valet company have all but ghosted us. PLEASE stay somewhere else!

Posted by on Mar 24, 2021

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Comment from Hotel Management

Mar 24, 2021 by Canopy Memphis

Thank you for providing your feedback. We are sorry to hear your experience was not what we are accustom to deliver. Valet parking operator is separate from hotel so if you reported a damage they will be the ones dealing with that process. We encourage to reach out to them.

5 out of 5

Posted by on Mar 19, 2021

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Comment from Hotel Management

Mar 29, 2021 by Canopy Memphis

Thank you for sharing with us!

5 out of 5
Used soap in bathroom , fingernails on carpet , no trash liners in trash can.elevator floor sticky

Posted by on Mar 11, 2021

Was this review helpful to you?
Comment from Hotel Management

Mar 11, 2021 by Canopy Memphis

Thank you for bringing this to our attention. We will share with our Housekeeping team-

About the Canopy by Hilton Memphis Downtown

Location 164 UNION AVENUE, Memphis, TN 38103

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Multilingual staff, gift shops/newsstands, and a fireplace in the lobby are also featured at Canopy by Hilton Memphis Downtown. Parking is available for a fee. This 4-star Memphis hotel is smoke free.

  • 1 building
  • 174 guestrooms or units
  • Built in 2020
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Gift shop
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Memphis International Airport (MEM) (18.3 km / 11.4 mi)
  • Train station: Memphis Central Station (1.5 km / 0.9 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Canopy by Hilton Memphis Downtown offers 174 air-conditioned accommodations with safes and hair dryers. 47-inch flat-screen televisions come with premium digital channels. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Bathtub or shower
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.

Canopy by Hilton Memphis Downtown has a restaurant on site.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 9 and USD 15 per person (approximately)
  • Covered valet parking fee: USD 30 per night
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canopy By Hilton Memphis
  • Canopy by Hilton Memphis Downtown Hotel
  • Canopy by Hilton Memphis Downtown MEMPHIS
  • Canopy by Hilton Memphis Downtown Hotel MEMPHIS

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.