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Canopy by Hilton Memphis Downtown

4-star property
164 UNION AVENUE, Memphis, TN 1-855-201-7819
4.3 out of 5
Excellent!
See all 19 travelocity Reviews

"The front desk staff person, Daisy was fantastic. Bartender, Hailey (sp?) was equally great. Very nice hotel and room. We’ll be back " More

By a verified traveler on Mon 12 Jun 2023

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Hotel Description

4-star hotel near Beale Street

City center stay

Within a 10-minute walk of this Downtown Memphis hotel, you'll find Beale Street and FedEx Forum. The Peabody Memphis and AutoZone Park are also within half a mile (1 km).

Dining, 24-hour fitness

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. WiFi in public areas is free. Valet parking, a coffee shop, and a lobby fireplace are also offered.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$170* Per night/room Oct 9 - Oct 10

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Canopy by Hilton Memphis Downtown ratings based on 19 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Canopy by Hilton Memphis Downtown

Everyone (4) Couples (5) Family (5)
5 out of 5
The front desk staff person, Daisy was fantastic. Bartender, Hailey (sp?) was equally great. Very nice hotel and room. We’ll be back

Posted by , from LAFAYETTE on Jun 12, 2023

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Comment from Hotel Management

Jun 12, 2023 by Kaion M.

Thank you so much for your feedback.

5 out of 5
Attentive staff and excellent accommodations. I will stay here again.

Posted by , from CHICAGO on Oct 28, 2022

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Comment from Hotel Management

Oct 29, 2022 by Canopy Memphis

Thank you for sharing with us!

5 out of 5
Great location, walkable to Beale Street and directly across the street from The Peabody. Hotel staff were awesome. Ms Ida was the best, super friendly and helpful. Keion was great too.

Posted by , from SAN ANTONIO on Aug 6, 2022

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Comment from Hotel Management

Aug 6, 2022 by Cynthia J.

Thank you so much for your kind words. We will definitely share them with Ida and Kaion. They really work hard to take care of all of her guests. We look forward to welcoming you back to Memphis and Canopy. We appreciate you staying with us.

5 out of 5
we picked this property for the location. we wanted to walk to the baseball game and walk to the rendezvous and walk to Sugar Grits. exactly what we needed. nice bed. nice bathroom. nice bar. nice coffee shop. nice people. we will do that again!

Posted by , from Little Rock on Aug 2, 2022

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Comment from Hotel Management

Aug 3, 2022 by Canopy Memphis

Thank you for sharing with us!

3 out of 5
I booked reservations for the hotel a week prior to arriving and receive and email immediately afterwards stating they were no longer doing valet. I had to do self parking down the street and carried a big bag to the hotel to check in. When I arrived to the hotel I saw a young man who was doing valet and stated they just started back doing valet three days prior to me arriving. It would have been nice to be notified the valet parking started back again.

Posted by on Apr 14, 2022

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Comment from Hotel Management

Apr 15, 2022 by Canopy Memphis

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3 out of 5
I booked a week before arriving at the hotel. I received an email as soon as I booked stating no valet parking available. When I arrived I had to pay for self parking. Upon walking to the hotel I see a young man doing valet service for the hotel which I was not made aware of that the hotel resumed valet parking three days prior to be arriving. I was very upset because I had to walk far with a big bag for nothing and could have chosen valet had I known it was available.

Posted by on Apr 14, 2022

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Comment from Hotel Management

Apr 14, 2022 by Canopy Memphis

Thank you for your feedback!

5 out of 5
Staff was excellent, friendly and helpful

Posted by on Mar 6, 2022

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Comment from Hotel Management

Mar 7, 2022 by Canopy Memphis

Thank you for sharing with us!

4 out of 5
Ms. Ida was the only person I came in contact with at the front desk and she is a LOVELY person. She made suggestions and made sure our needs were taken care of. The hotel is modern and pleasing to the eye. My issue was the amount of dust and hair in my room. Instead of bothering Ms.Ida, who seems to have been a one woman show, I cleaned the room myself. Also the bed was sinking in the middle which made for only a decent rest.

Posted by , from DISTRICT HEIGHTS on Jan 31, 2022

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Comment from Hotel Management

Feb 1, 2022 by Cynthia J.

Thank you so much for sharing your feedback and we will definitely share it with Ida. She truly cares about the guests and works hard to take care of their needs. I apologize for the dust and hair in the room and we will address this with our housekeeping team. We will try to locate the bed that you referenced. Your candid feedback allows us to know what our guests are experiencing and work on improving these areas, thank you for sharing it.

5 out of 5

Posted by on Dec 27, 2021

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3 out of 5
For the price...it was just ok.

Posted by , from San Antonio on Sep 20, 2021

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Comment from Hotel Management

Sep 20, 2021 by Canopy Memphis

Thank you for sharing with us!

About the Canopy by Hilton Memphis Downtown

Location 164 UNION AVENUE, Memphis, TN 38103

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at Canopy by Hilton Memphis Downtown. Parking is available for a fee. This 4-star Memphis hotel is smoke free.

  • 1 building
  • 174 guestrooms or units
  • Built in 2020
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Memphis Central Station (1.6 km / 1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Canopy by Hilton Memphis Downtown offers 174 air-conditioned accommodations with safes and hair dryers. Accommodations offer separate sitting areas. 47-inch flat-screen televisions come with premium digital channels. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Bathtub or shower
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.

Canopy by Hilton Memphis Downtown has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per pet, per stay, plus a deposit of USD 75 per stay
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 9–15 per person
  • Covered valet parking fee: USD 35.12 per night (in/out privileges)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canopy By Hilton Memphis
  • Canopy by Hilton Memphis Downtown Hotel
  • Canopy by Hilton Memphis Downtown MEMPHIS
  • Canopy by Hilton Memphis Downtown Hotel MEMPHIS

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.