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DoubleTree by Hilton Memphis Downtown

3.5-star property
185 Union Ave, Memphis, TN 1-855-201-7819

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3.8 out of 5
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See all 65 Travelocity Reviews

"There is a construction site across the street right outside our window. We were in Memphis for a week for the International Blues Challenge. So we ... " More

By a verified traveler on Thu 25 Jan 2018

Hotel Description

3.5-star hotel near FedEx Forum

Downtown Memphis stay

Within a 10-minute walk of this Downtown Memphis hotel, you'll find FedEx Forum and Beale Street. Also, Orpheum Theatre is within half a mile (1 km) and Beale Street Landing is within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the seasonal outdoor pool and conveniences like a 24-hour front desk and free newspapers.

Free Internet, cable TV

The 280 guestrooms offer free WiFi and free wired Internet, room service, and cable TV. Coffee/tea makers, free weekday newspapers, and free local calls are also available.

Standard Two Doubles

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$112* Per night/room Mar 1 - Mar 2

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Corner

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Corner King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Memphis Downtown ratings based on 65 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Memphis Downtown

Everyone (18) Couples (4) Family (4)
3 out of 5
The front desk and valet staff were very helpful and extremely pleasant to deal with. After fees and taxes over $200 for one night which isn’t so bad but a complimentary breakfast would have been nice. $9.00 a head for continental breakfast. ( cereal, coffee, sweet-rolls, fruit) The maid staff knocked on our door at 8:30 a.m. and woke us up to tell us check out was at 11:00. Completely unnecessary. We had a late night which was the entire reason for staying there. The location is really good, walked every wear we needed to go.

Posted by on Dec 20, 2019

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Comment from Hotel Management

Jan 29, 2020 by Candace

Thank you for your review of your recent experience at our hotel. We sincerely apologize that every part of your stay was not as you anticipated. We will share your comments with our team as we work to evolve the guest experience. Thank you once again for your feedback.

5 out of 5

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 17, 2019 by Candace

Thank you for your feedback.

5 out of 5

Posted by on Nov 9, 2019

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Comment from Hotel Management

Nov 10, 2019 by Candace

Thank you for your feedback.

4 out of 5
The Double Tree was a nice hotel, a bit dated. Beds were comfortable. Location to trolly cars and Beale Street were walking distance, only 3 blocks away. Have not stayed in a hotel where we had to pay for breakfast. Buffet was $15 and continental was $7. Went down to Beale Street to eat. The staff was wonderful and very helpful. Over all it was a good choice for us for the price

Posted by on Oct 21, 2019

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Comment from Hotel Management

Nov 18, 2019 by Candace

Thank you for your feedback.

5 out of 5
Easily accessible clean and friendly staff would visit again

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 18, 2019 by Candace

Thank you for sharing your comment about your stay. We really appreciate your business! Come again soon.

4 out of 5
Everyone was very nice here. We did have to call downstairs because we had no extra toilet paper (and did not start with a full roll) and had no coffee for the coffeemaker.

Posted by , from Little Rock on Oct 5, 2019

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Comment from Hotel Management

Oct 10, 2019 by Candace

Thank you for your feedback. We sincerely apologize that your amenities were not replenished appropriately. Your feedback will be shared with our housekeeping department to prevent such issues from occurring again. Thank you for making us aware.

2 out of 5
I can’t believe Hilton would have their name on a property like this one. Needs a make over. Tv in room didn’t work. Dirty carpet. Tiles in Bathroom coming off the walls. Front desk could be more attentive. At the front desk you are ignored for the computer screen. All other staff were very nice. I have allergies to lavender and all they had in the bathroom was lavender soaps and lotion. They do not have plain soap for patrons. I will never to back to this hotel again. Sry disappointed for the price.

Posted by on Sep 4, 2019

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2 out of 5
Room wasn’t ready at check-in. Room was warm air wasn’t working properly. Staff was not friendly nor helpful.

Posted by on Jul 15, 2019

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2 out of 5

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 16, 2019 by Candace

Thank you for your feedback.

1 out of 5
They had bedbugs infestation. I had a terrible allergic reaction to bedbug bites. I have photos of the bedbugs and my bite. They moved us to a different room, there were bedbugs in it too.

Posted by on Jul 12, 2019

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Comment from Hotel Management

Jul 24, 2019 by Candace

We sincerely appreciate any concerns that are brought to our attention. Please contact our hotel at your earliest convenience to speak with a member management to discuss your concerns.

About the DoubleTree by Hilton Memphis Downtown

Location 185 Union Ave, Memphis, TN 38103

Property Features

DoubleTree by Hilton Memphis Downtown offers its guests a seasonal outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly DoubleTree by Hilton Memphis Downtown. For a fee, parking is available. This 3.5-star Memphis hotel is smoke free.

  • 280 guestrooms or units
  • 10 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 1985
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Memphis, TN (MEM-Memphis Intl.) (18 km / 11.2 mi)
  • Train station: Memphis Central Station (1.6 km / 1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

DoubleTree by Hilton Memphis Downtown offers 280 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs available
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

DoubleTree by Hilton Memphis Downtown has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12.95 per person (approximately)
  • Valet parking fee: USD 28 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.