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DoubleTree by Hilton Memphis Downtown

4-star property
185 Union Ave, Memphis, TN 1-855-201-7819
3.4 out of 5
See all 25 travelocity Reviews

"This property is in a good location however everything is outdated. They don’t service the rooms daily for extended stays, you have to ask. The water ... " More

By a verified traveler on Mon 14 Nov 2022

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Hotel Description

4-star hotel near AutoZone Park

Downtown Memphis stay

You'll be steps from AutoZone Park and within a 10-minute walk of Beale Street with a stay at this Downtown Memphis hotel. FedEx Forum and Orpheum Theatre are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Express check-out, dry cleaning, and luggage storage are also on offer.

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$127* Per night/room Dec 16 - Dec 17

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Corner

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Two Doubles

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Peloton)

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Memphis Downtown ratings based on 25 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Memphis Downtown

Everyone (10) Couples (7) Family (6)
3 out of 5
This property is in a good location however everything is outdated. They don’t service the rooms daily for extended stays, you have to ask. The water temperatures are opposite and the sink in my room the water was hard to turn on. From the pictures of the property I expected more and was disappointed when I walked into the room with old dirty curtains up, stains on the carpet and a sink that was hard to get water from. It was not worth the 249 a night I paid. Also I was not able to get points toward my Hilton Honors.

Posted by on Nov 14, 2022

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5 out of 5
Service by personnel was good.

Posted by on Nov 6, 2021

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Comment from Hotel Management

Nov 7, 2021 by GM Dave

Hello, David. Thank you for staying with us on your visit to Memphis. I am glad you found our staff helpful. Until we see you again, please stay safe.

2 out of 5
I didn't like the room service. Wasn't told At check in that you had to ask for the room cleaning of the room.

Posted by on Oct 17, 2021

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Comment from Hotel Management

Oct 18, 2021 by GM Dave

Hello, Linda. Thank you for staying with the Doubletree for your trip to Memphis. I am sorry that you were not made aware of the new housekeeping arrangement. Most hotels have gone to this process to limit interactions. If you wish to have your room serviced when you travel, let the hotel know if advance or at least at check-in. Take care and be well.

4 out of 5
The hotel really needs a good renovation. everything was old as far as the furniture, i also did not like the way the staff wanted to. rush is out of our room for check out. 2 staff members knocked on or door at around 10:15 and 10:30 when check out time was 11:00.. i did not like that

Posted by , from Crowley on Sep 6, 2021

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Comment from Hotel Management

Sep 6, 2021 by GM Dave

Dear Latoya. Thank you for staying with us on your visit to Memphis. I am sorry we made you feel like you had to rush out of the hotel. I will address this with our housekeeping team. I do hope you enjoyed your visit to Memphis, overall. Take care.

1 out of 5
Our room was terrible. The bathroom door was rotted out at the bottom, and their was hair all in the bathroom floor. The bedding wasn’t even on properly. I am not certain the room was even cleaned, if it was then it wasn’t done acceptable. Honestly if we hadn’t drove 11 hours and wasn’t as exhausted as we were, we would have left and found something else. I would definitely not recommend this hotel at all!

Posted by on Sep 5, 2021

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Comment from Hotel Management

Sep 6, 2021 by GM Dave

Hello, Robin. Thank you for staying with us during your trip to Memphis. I am sorry for the condition of your room. Clearly it was not made ready for guests. If time permits, please let me know what room you were given so I may follow up. Thank you.

2 out of 5
Okay.

Posted by on Jul 1, 2021

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Comment from Hotel Management

Jul 1, 2021 by GM Dave

Hello. Thank you for staying with us on your trip to Memphis. It appears not all was okay. Any additional details you can provide will help us to improve. Thank you.

3 out of 5

Posted by on Apr 12, 2021

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Comment from Hotel Management

Apr 23, 2021 by GM Dave

Hello. Thank you for staying with us. I hope you enjoyed your visit to Memphis.

5 out of 5
GREAT PEOPLE. Wonderful hotel, great location. Staying again

Posted by on Feb 16, 2021

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Comment from Hotel Management

Feb 17, 2021 by GM Dave

Hello! Thank you for the kind words! I have shared them with our team. We appreciate you staying with us and look forward to welcoming you back. Until then, take care.

5 out of 5

Posted by on Aug 5, 2020

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Comment from Hotel Management

Aug 11, 2020 by GM Dave

Thank you for the 5 of 5 rating. We hope you enjoyed your visit to Memphis!

3 out of 5
The front desk and valet staff were very helpful and extremely pleasant to deal with. After fees and taxes over $200 for one night which isn’t so bad but a complimentary breakfast would have been nice. $9.00 a head for continental breakfast. ( cereal, coffee, sweet-rolls, fruit) The maid staff knocked on our door at 8:30 a.m. and woke us up to tell us check out was at 11:00. Completely unnecessary. We had a late night which was the entire reason for staying there. The location is really good, walked every wear we needed to go.

Posted by on Dec 20, 2019

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Comment from Hotel Management

Jan 29, 2020 by Candace

Thank you for your review of your recent experience at our hotel. We sincerely apologize that every part of your stay was not as you anticipated. We will share your comments with our team as we work to evolve the guest experience. Thank you once again for your feedback.

About the DoubleTree by Hilton Memphis Downtown

Location 185 Union Ave, Memphis, TN 38103

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Memphis Downtown. For a fee, parking is available. This 4-star Memphis hotel is smoke free.

  • 280 guestrooms or units
  • 10 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 1985
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Valet parking (surcharge)

Transport

  • Train station: Memphis Central Station (2.2 km / 1.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

DoubleTree by Hilton Memphis Downtown offers 280 air-conditioned accommodations with coffee/tea makers and hair dryers. 40-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs available
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 10:30 AM.

DoubleTree by Hilton Memphis Downtown has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available.

Pet Policy

  • Pets: USD 75.00 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 15 per person (approximately)
  • Valet parking fee: USD 28 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Memphis Downtown
  • DoubleTree Hilton Memphis Downtown
  • DoubleTree Memphis Downtown
  • Hilton DoubleTree Memphis Downtown
  • Hilton Memphis Downtown
  • Memphis Downtown DoubleTree
  • Doubletree By Hilton Memphis Downtown Hotel Memphis
  • Doubletree Memphis
  • Memphis Doubletree
  • DoubleTree Hilton Memphis Downtown Hotel
  • Doubletree By Hilton Memphis
  • DoubleTree by Hilton Memphis Downtown Hotel
  • DoubleTree by Hilton Memphis Downtown Memphis
  • DoubleTree by Hilton Memphis Downtown Hotel Memphis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.